Travelex is a total joke!!! Customer service total shambles

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Travelex Currency Converter www.travelex.co.uk
★★☆☆☆
2.1
30.0% of users recommend this

Pat1972's review of Travelex Currency Converter www.travelex.co.uk

“Travelex is a total joke!!! Customer service total...”

★☆☆☆☆

written by Pat1972 on 26/02/2014

I ordered US Dollars online taking advantage of the 'collect after 4 hrs thing' they've got on their website. Oh what a terrible mistake I made. At the end of the application I understood there was a problem , and the transaction was unsuccessful. So I opted to pay on collection at Heathrow T4. When I got there the money was ready, so I used my debit to pay. I was shocked when it got declined. Panicking, as I was just 2hrs from boarding the plane, I called the Bank. The bank gave me an authorisation code as the funds have been released and Travelex have accepted the money. I went back to their desk and I couldn't believe how unconcerned those girls were even after explaining to them that I was just about to travel abroad and I had no money and literally no any other financial means on me.I asked them if could speak to somebody and they said there was nobody there apart from them. Eventually they gave me the phone to talk to Customer Care. The guy said they would have to drop the money back into my account... Wait for it... After 10 working days! The duration of my holiday is 10days! I tried to explain to them the urgency of my situation but it all fell into deaf ears. I boarded the plain thinking this is just a bad dream and I'll soon wake up, but sadly I never did. I arrived at my destination with no money, missed the date of my surgery because I had no money to pay for it. I'm stuck at the airport as we speak as I expected to spend a few days at the hospital after my surgery. I've called them countless times every time I speak to a different person and they all tell me the same story. I've spent the few pounds I had on me calling their premium line from abroad! Haven't eaten properly and slept properly for days. These people are quite evil as they have shown no empathic feelings to another human being. I hope nobody ever treat them or their family there way they have treated me, because I think it's disgraceful ! Will never use them again!

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