Written on: 07/12/2012
Ordered for the first time from Goodness Direct at the beginning of this week - approx £40 of frozen fruit.
I selected the option to deliver to my garage if nobody was home, and selected "any week day" as the preferred delivery day.
I did not hear anything regarding a delivery, and by chance happened upon a box of completely defrosted fruit in my garage today (Friday), which had apparently been delivered on Tuesday, so has been defrosting for 3 days. No card was left on the delivery day, and I was not notified.
I called to see if anything could be done, but apparently I had selected a specific delivery day (I did not; "any week day" was selected) so it's apparently my fault and nothing can be done.
I had planned to regularly order from the company but do not wish to give my business to one that won't offer to help at all when something goes wrong.
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Written by mikeb1169