Written on: 07/12/2012
Ordered for the first time from Goodness Direct at the beginning of this week - approx £40 of frozen fruit.
I selected the option to deliver to my garage if nobody was home, and selected "any week day" as the preferred delivery day.
I did not hear anything regarding a delivery, and by chance happened upon a box of completely defrosted fruit in my garage today (Friday), which had apparently been delivered on Tuesday, so has been defrosting for 3 days. No card was left on the delivery day, and I was not notified.
I called to see if anything could be done, but apparently I had selected a specific delivery day (I did not; "any week day" was selected) so it's apparently my fault and nothing can be done.
I had planned to regularly order from the company but do not wish to give my business to one that won't offer to help at all when something goes wrong.
As rated by our community of reviewers
" Goodness! Good things Direct! " Read More
" Inedible meat and poor customer service! " Read More
Written by Sossijdog
" Not so fine at all " Read More
" Delivered on wrong date " Read More
Written by Mikehaff
" I may help " Read More