Written on: 02/04/2013 by hayterlloyds (1 review written)
An order for over £500 placed in good time for delivery on 27/12/12, obviously fell by the wayside in the pre-Christmas rush. Products were substituted (London cure for gin & tonic salmon, two of the four cheeses), one packet of cep covered wild salmon fillet had this on the label, but the cellophane seal had been removed and the contents, which had leaked, seem to have been black cod in miso sauce. The three 1kg fillets of beef were delivered frozen, and in Forman & Son's supplier's packaging (J Williams & Company), and untrimmed (not what you would expect from the illustration in the catalogue/website). One of the cheese had a use-by date of 27/12/12 (when the delivery was booked/arrived). Pointing out these problems at the same time as paying, we were promised that the shortcomings would be investigated. Despite a follow-up email, and in early March a letter sent individually (by Royal Mail) to the managing director, commercial director and sales person, have been ignored. When we ordered in December 2008, we paid twice, and this problem took 15 months to sort out, eventually resulting in a refund, and a complimentary packet of London cure smoked salmon.
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