It was good while it lasted!

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★☆☆☆☆
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From 4 reviews
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  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Guest's review of Kenwood FP920

★☆☆☆☆
Kenwood FP920

“It was good while it lasted!”

Written on: 11/10/2012

The machine came with a great range of attachments - I especially liked the liquidiser.

But the quality is very poor. My machine lasted until it was just out of guarantee, when the base unit stopped working. It appears that the motor has worn out. I have mainly used the machine for making soups once or twice a month (which it did well). I had hoped that by buying a more expensive brand that it would be a long-term investment. Sadly, this was not the case.

Kenwood's customer care team replied to all my emails, but were steadfast in their refusal to help as the machine was out of the guarantee period.

  • More than 1 year

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Rmmd's Comment

Written on: 12/02/2013

I had the same kind of issue - the locking mechanism for the main bowl broke 2 weeks after the year guarantee. I have only used this intermittently. I have contacted Kenwood but no response yet. I understand that, whilst the 'official' guarantee may have expired, under the Sale of Goods act, one can expect a product to last a reasonable time and be of satisfactory quality. This goes beyond the guarantee and can be up to six years and does fall under the seller's or manufacturer's obligations to put right. The sellers (Amazon) are shirking from this responsibility but I am pursuing it.

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