Inconsistent quality & an obsession with squash

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Abel and Cole www.abelandcole.co.uk
★★★☆☆
2.7
38.0% of users recommend this

Kennedy294's review of Abel and Cole www.abelandcole.co.uk

“Inconsistent quality and an obsession with squash”

★★★★☆

written by Kennedy294 on 10/05/2014

I have used A&C for about a year and find that sometimes I am delighted with my box and other items - with no complaints at all - The produce is fresh, healthy and the quantities as expected. Other times I find for example that the purple sprouting broccoli is already in full flower and there is very little of it, also fruit is often bruised. They seem to struggle with their bakers availability of produce too. Being able to adapt your box by editing likes and dislikes is a good device, however, as a company they appear to have an obsession with anything from the squash family and as they are often called weird and wonderful names it can be challenging to find them all in the edit list - so despite hating them I find that A&C will sneak one in to the box whatever I say! You have to watch out for creatures living in the broccoli too and I do wonder if their quality control at the packing stage sometimes let's them down. Overall I will continue to use them as their delivery is very reliable - even on bank holidays, their website is easily navigated, the recipes are excellent and their customer care over the phone is good. When they get it right they are excellent - they just need to aim for consistency of quality and put further checks in at packing stage. They could perhaps consider being proactive in checking their customer satisfaction by e mail a couple of times a year. I would recommend them to friends - it's a good initiative and on balance I am happy.

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