Charterhouse Aquatics Reviews - www.charterhouse-aquatics.co.uk

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★★★★☆
3.8 / 5
77% of users recommend this
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Media Gallery for Charterhouse Aquatics - www.charterhouse-aquatics.co.uk

Charterhouse Aquatics - www.charterhouse-aquatics.co.uk

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Latest Reviews

★★★★☆

“I bought mine and it arrived well packaged and in...”

Written on: 22/07/2013 by Havem1971 (18 reviews written)

I bought mine and it arrived well packaged and in perfect condition, although the delivery time is much delayed than I expected. … Read Full Review

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★★☆☆☆

“Good unless you require support”

Written on: 04/03/2013

I have used them for a number of years and have not had to rely on any after-sale support. However, for the first time, I required some help in relation to a broken part. They were helpful at first and emailed me about obtaining the replacement part. It would only be a week or two. The cost would be quite low. It has been 3 months and it is still not available! There has been no follow-up from them. Recent emails have been unhelpful and they are more interested in sending 'your ticket has been… Read Full Review

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★★★★★

“peach and gre en centered alveopora coral”

Written on: 08/07/2012

i bought this coral and it arrived well packaged and in perfect condition.it is a lovely coral and it has settled in very well in my tank… Read Full Review

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★☆☆☆☆

“arrived damaged called same day 7th still not sent new...”

Written on: 15/06/2012

Ordered nano pump del fast next day del very happy, tried new pump did not work called them straight away and told no more in stock. I was told to fill a form online and posted back to them at my own extra cost waited a week and called to see if they had got it, advised would have to send off to check it would be a week. I advised I was told would have new sent out straight away as per manager. Waited 48hrs no pump called back told not ordered correctley and would resend new pump with next day… Read Full Review

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★☆☆☆☆

“Not in stock ”

Written on: 10/05/2012 by Cat1997 (8 reviews written)

Placed an order with them on 02/05/10 said on website it would take 3-5 days and would be out for delivery on 07/05/12 as this was a bank holiday gave them the benefitbofvthe doubt when it didn't arrive also wasn't too concerned when it didn't show up on the 08/05/12 or 09/05/12 however when it still didn't turn up on 10/05/12 I contacted them and was informedvitemsvwerent in stock have wasted days waiting for this order with no communication from them really poor customer service have tried to… Read Full Review

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★★★★☆

“Old customer!”

Written on: 30/04/2012 by WitoldJaremek (1 review written)

I "use" shop for couple of years now,all my Eheim filters are perfect,i've got 3 of them and they work for as less as a £1 a day {external} highly recommend.I like idea of shop selecting best produce for us not just anyone!Had an issue with Ozone, very quickly solved by the shop, no problem? Prices are very good, as well as delivery,and the best of all information about possible delays ,Thank You.I'm very careful with reviews, but after years i think this is the best aquatic online shop in UK… Read Full Review

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★★★★★

“Fantastic service, advice and competitive prices ”

Written on: 29/04/2012 by Sarattie (1 review written)

Cannot fault the customer service and I helpful staff. You can buy all popular stuff at competititve prices. Quick delivery. To be honest, I'd only ever use Charterhouse mainly due to the fantastic advice and service they give… Read Full Review

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★★★★★

“Thank goodness for Charterhous and the reviews!”

Written on: 25/03/2012 by Twickers11 (1 review written)

Having torn what's left of my hair out listening to the awful drone of the biOrb pump that came with my biOrb Flow 30L I came across Charterhouse Aquatics in a Google search for a quieter pump. The reviews helped me to identify the Eheim 3701. I ordered it and an intelligent light and in less than 24 hours, with no postage costs, my items arrived. Brilliant. Just how on-line shopping should work. Will be using you again although I wish you were in Bristol so that I could pop over to seek… Read Full Review

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★★☆☆☆

“Next Day Delivery from Charterhouse Aquatic is a con”

Written on: 26/01/2012 by g.susak (1 review written)

Ordered from Charterhouse Aquatic on two occasions in the last months mainly because they offer Next Day Delivery service but the items were never delivered on the next day as the delivery company they are using Interlink is not guarantee to deliver on the next day. Charterhouse Aquatic did despatch the items on time l must say but l feel they should not advertise Next Day delivery if they can not guarantee for it… Read Full Review

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★★★★★

“Eheim 3 350T”

Written on: 13/01/2012

up and running in just a faw hour's very happy with the price ,And very happy with the service from Charterhouse… Read Full Review

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★★★★★

“Eheim Biopower 160”

Written on: 15/11/2011

I bought one of these which was delivered yesterday, it's fantastic! Within an hour of installing all my fish look really happy, the filter seems to have breathed life into the water and in turn the fish, I'm so pleased :-). I have always wanted to try an Eheim, but having had filters that come with the tank I haven't used one until now. They are brilliant, well made, they feel robust, it has three separate compartments to put whatever media/sponges you like, you can move the jet to wherever… Read Full Review

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★★★★★

“Best Online Aquatics Shop”

Written on: 04/11/2011

Best site design and navigation by far. Prices ultra competitive. First class support and delivery.....thank you!… Read Full Review

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★★★★★

“Charterhouse are fantastic”

Written on: 12/10/2011

Charterhouse Aquatics have been fantastic. I ordered the Red Sea Max 130D as its a great plug and play product. Charterhouse were friendly and the product arrived the next day. I followed up with questions on various other aspects and the staff were fantastic and very helpful and honest. I ended up ordering more products to complete my set up. I would highly recommend Charterhouse as they deliver on what is promised. I will 100% use them again should I need any other bits… Read Full Review

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