Great until the end

★★★★★
4.9
97.0% of users recommend this

matt73's review of Fireplacestoreonline www.fireplacestoreonline.com

“Great until the end”

★★☆☆☆

written by matt73 on 07/12/2012

It took me a very long time to choose and buy a fire surround and fire, combine that with finding it at a reasonable price and from someone with a good review made things very difficult.
In the end we decided to try this website as they at least had not had any bad reviews that we could find even though they were not the cheapest.
We ordered a surround and a gas fire. Both turned up promptly but on inspection of the gas fire there was a mark on the chrome fret. This was promptly reported within the 24 hours they allow.
Fireplacestoreonline then wanted pictures of the marks to see if they are with in tolerances, they then sent them to manufactures to see if they thought they were normal, in the end I chased the manufactures myself to get a replacement fret.
What should have happened was fireplacestoreonline would open another box send a new fret and deal with manufacture after the customer was happy.
This made buying a fire and surround a bit of an irritation instead of the final piece in a newly decorated room.
Would I use them again…..doubtful

  • Fire and Fire surround

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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