Threatening delivery men & worst customer service

Fireplaces Are Us - www.fireplacesareus.co.uk
★★★☆☆
2.9
48.0% of users recommend this

bsKing47's review of Fireplaces Are Us - www.fireplacesareus.co.uk

“Threatening delivery men and worst customer service”

★☆☆☆☆

written by bsKing47 on 10/12/2016

Nine months pregnant and on crutches with my OAP father - the delivery man refused to take the fireplace to my door instead rudely insisting that it be left at theend if my driveway even though the fireplace could fit sideways. Customer service manager shouted repeatedly on the phone and hung up despite me calmly informing him of the delivery conditions, no apologies. Second Customer just as unhelpful with no apology made for horrible CUSYOMER experience. Second delivery man showed up with no warning, shortly after I had given birth swearing and shouting at my OAP father and husband where we felt scared for our safety. DO NOT USE THIS COMPANY, CUSTOMER SERVICE AND DELIVERY ARE AGGRESSIVE, AND MAKE UP RULES TO SUIT THEM IRRELEVANT OF THEIR OWN POLICIES.

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