Top quality service from start to finish!

I visited Artisan a few times over the last 2 months along with a few competing shops in the area and I must say that even on just first impressions Artisan won me over hands down.

From the helpful staff in the showroom to the fitters in my house I can honestly say I was absolutely delighted and cannot praise the team enough!

They were patient with me even on multiple visits, offering me advice when I needed it and even cups of Tea! I eventually narrowed it down to a stone fireplace with a stove/ inglenook design which I had previously thought I couldn't have. I ordered my stone fireplace, to my own measurements and booked in for installation. They even did a site survey free of charge which I didn't expect. I must say it is refreshing for a company or business to actually call you when they say they will.

The two fitters who came to install were very polite on first impressions and I must say I felt comfortable having them in my house, not what I expected in all honesty. Both of the lads worked tirelessly. There were a few hiccups initially as my old stone fireplace was a bit of a nightmare for them to get off. Everything was finished in a day and they actually tidied up properly as advertised. My only gripe if you can call it that, is my old surround wasn't taken away and even though It was explained to me at the point of sale I still thought a persuasive word to the fitter would have done the trick.

All in all though, I experienced a top class service and would be happy to recommend Artisan to anyone. I am now the proud owner of a beautiful stone fireplace and stove, better yet they even used the pictures on their Facebook as an example. Thank you so much guys!