Financial Ombudsman Service Reviews - www.financial-ombudsman.org.uk

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Financial Ombudsman Service - www.financial-ombudsman.org.uk

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Latest Reviews

★☆☆☆☆

“Total time wasters!”

Written on: 28/01/2016

Mis-sold an Endowment mortgage, but they've closed a loop hole so you can NO LONGER CLAIM. Mismanagement complaint, 12 months of paper work, phone calls & emails but APPARENTLY IT'S OK FOR BANKS TO SELL BOGUS FINANCIAL INVESTMENTS TO THE UNSUSPECTING PUBLIC WHERE WE LOSE THOUSANDS OR OUR PROPERTY. I'M WISHING WE CRIMINALISED THE BANKERS LIKE ICELAND AND THIS LOT COULD GO WITH THEM FOR AIDING AND ABETTING A CRIMINAL. Back handers/golf buddies/big boys network at its best. … Read Full Review

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★☆☆☆☆

“Not set up to help you little man”

Written on: 05/01/2016 by 285McCormack (1 review written)

This organisation will go through the motions, they will listen to you, write to you leave it a few weeks and then surprise surprise come down on the side of the large financial company you complained about. The quicker an independent regulator is set up the better. Please do not waste you time with these clowns, they are not there to help you little man… Read Full Review

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★☆☆☆☆

“Terrible service! Avoid at all cost!”

Written on: 02/12/2015

The Financial Ombudsman are a complete waste of time and energy. I was advised to contact the Ombudsman regarding a complaint I had with a credit company. After detailing my case to them by phone, I was informed it could take up to 12 weeks to sort out my case. Over the subsequent weeks I relayed all new information to them by post and by email (all of which they acknowledged receiving.) As 12 weeks past I hadn't received anything from them, so I contacted them by phone and was informed my… Read Full Review

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★☆☆☆☆

“another stitch up to fool the public”

Written on: 02/11/2015 by Chandler478 (1 review written)

yet another SHAM, they are setup and paid for by the banks and insurance companys, so they can fool us and carry on CHEATING us. They lied and lied in my case, and these FOBS lied through their teeth supporting them, no wonder. If you have an issue use a lawyer if you can, or f. em zionist bankers… Read Full Review

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★☆☆☆☆

“no help”

Written on: 14/10/2015 by KaliMiller (1 review written)

Complete and utter waste of time, Took them nearly a year to tell us our claim for a mis sold endowment was out of time, so would not be taking case further and that we were not to contact them concerning the matter as it was closed. We had provided evidence of mitigating circumstances to support claim but they did not pursue this. Felt that nothing had really been investigated and the decision was made because it required less work on their part and gave them a reason to do nothing! We will… Read Full Review

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★☆☆☆☆

“Woeful Service - I just cannot believe the outcome!”

Written on: 29/09/2015

To cut a very long story short, I am a policy holder with Liverpool Victoria Insurance where I have elected to pay an extra premium for legal expenses cover. I had good reason to make a claim against this cover, and after consideration by one of their panel solicitors, they agreed that I had good prospects of success. After a considerable time lapse, nothing had progressed, and I complaint to LV and they agreed to instruct a second solicitor to take up my case. Once again, after some period… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 29/09/2015 by Dennis465 (1 review written)

Biased and deplorable. Not a program in the best interests of the common Brit… Read Full Review

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★☆☆☆☆

“This service should be abolished”

Written on: 18/09/2015

Reiterated almost word for word the response letter from the Insurance company I complained about. The company insisted the case went to court, I agreed to then be told they had decided against going to court because the opponent had rang in tears stating she had no money to pay for the damage she caused to my wall. a lie - she has sold her house and holds 60% share of equity. The ombudsman service states that it was I who wanted to court because I had spent £300 on an experts report another… Read Full Review

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★☆☆☆☆

“Biased at Best”

Written on: 15/08/2015 by SerenaCollier76 (1 review written)

Do not waste your time using this service. To say they are biased is putting it mildly. They do not want to listen to your evidence and the person who dealt with my case would not even wait for my SAR to arrive from the company complained about. I stopped at the adjudicator as if this is how they work ,I would prefer to go to court. At least you will be able to put your side over without bias. I did not even bother progressing to the ombudsman because i saw enough to know that I was not being… Read Full Review

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★☆☆☆☆

“Don't go near them !”

Written on: 31/07/2015 by Hassan93 (1 review written)

Complaining about MCE insurance who are refusing to deal with my case after bike was stolen. Financial ombudsman were contacted on 22nd of may and they said MCE has 8 weeks to deal with my case starting from the 22nd of may. MCE didnt contact me till the 25th of July so it took them 9 weeks to get back. However on the 31st of July financial ombudsman contact me saying MCE has another 3 weeks to give a final answer because the financial ombudsman "mistakenly didn't send my complaint to MCE till… Read Full Review

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★☆☆☆☆

“Biased and on the side if the company”

Written on: 29/07/2015 by MarquesGarner152 (1 review written)

Don't bother with this service.They believe everything the company tell them and would not even wait for my subject access request to come from AXA Once they knew I had applied for a subject access request,they couldn't wait to rush it through.you are far better off to go to the smsll claims court where the company won't find it so easy to find an allie like they do with the ombudsman.In any case they only uphold 30%of claims which says it all.The woman was rude and even asked me if I would… Read Full Review

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★☆☆☆☆

“In the pocket of the Financial Services Industry”

Written on: 26/07/2015 by Bryceno1972 (1 review written)

The ombudsman is there as the public's agent in cases of disputes with the financial services industry. I turned to them for help and they turned a simple request into a nightmare, please if you value your sanity stay well away from them and go and get advice for a lawyer. At least with a lawyer you will know that you are dealing with a professional who is fully accountable for his actions and the advice you receive. The Ombudman's service is not, it is staffed with totally inappropriately… Read Full Review

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★☆☆☆☆

“The FOS is not worth it. They tell members of public...”

Written on: 15/07/2015 by Julius1961 (1 review written)

The FOS is not worth it. They tell members of public lots of lies to get the Financial services to be their friends. I have lots of complaints about the businesses My bank Lloyds bank take money from me and also helping companies such as redwood options. The adj dealing with my complaint concern lloyds bank is terrible and he was not a nice person discrimate me. I give him lot of edvicence from website and also amazon who did not refund me when i asked them the bank go ahead of the… Read Full Review

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★☆☆☆☆

“Don't touch them!”

Written on: 11/06/2015 by Unzippingfraud (1 review written)

The Financial Ombudsman is a fraud on the public. The ombudsman is there as the public's agent in cases of disputes with the financial services industry. I turned to them for help and they turned a simple request into a nightmare, please if you value your sanity stay well away from them and go and get advice for a lawyer. At least with a lawyer you will know that you are dealing with a professional who is fully accountable for his actions and the advice you receive. The Ombudman's service is… Read Full Review

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Notofraud's Response to Unzippingfraud's Review

Written on: 12/06/2015

There was much information that I wanted about how the Ombudsman's office functioned. Most of what I asked I was refused answers upongl Therefore I thought I would make a Freedom of Infomation Act request', I was shocked to find that the Ombudsman is not covered by this Act.

The Ombudsman's is about as close to being The People's Champions as Dracula is to being a blood doner. Please be well advised

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★☆☆☆☆

“Don't do it”

Written on: 02/06/2015 by Adam415 (1 review written)

The FCA told us to go to the Financial Ombudsman when our mortgage company wouldn't let us borrow the same amount of money when trying to port our mortgage (despite earning more). We had so many delays arguing about it all that we ended up in rented accommodation and paying a £9k redemption penalty. We went to first the FOS and then the Ombusdman on appeal to try and get our redemption penalty back and all I can say is that they were worse than the mortgage company. The mortgage company did… Read Full Review

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★☆☆☆☆

“another rip of firm”

Written on: 08/04/2015 by Rebeccajade27 (1 review written)

Ombudsman Service is not what it is made out to be. they do small and easy cases. when it comes to a difficult cases they say it is out of their Jurisdiction. and unable to investigate further because our powers are not retrospective. This is what we have been told after having our case for 3 years. Mr & Mrs Mears… Read Full Review

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★☆☆☆☆

“Worse customer services - Criminals protection”

Written on: 30/03/2015 by babagull (3 reviews written)

I made complain about bank (Barclays) staff who abuse me for being muslim and from pakistan. Bank confirm in writing that their staff made such comments but Financial Ombudsman staff believe that bank staff were right. I receive various telephone calls to withdraw my complain because bank staff are correct to discriminate me. Simple unprofessional and completely biased staff at FOS… Read Full Review

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★☆☆☆☆

“I would never use them again”

Written on: 22/12/2014 by Dwyerby318 (1 review written)

I contacted them about 18 months ago with a complaint against my bank (Halifax). Halifax had given me a £5,000 overdraft on my current account, at the time I had a gambling addiction and 12 outstanding payday loans, 2 personal loans and credit card debt. My income was £1,400 monthly which was nowhere near enough to pay all these loans, and I had been unemployed for 4 of the previous 5 years. Halifax's decision to give me a big overdraft was because I had lots of money coming in and out of my… Read Full Review

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★☆☆☆☆

“so far it looks as corrupt as the banks and politicians”

Written on: 14/12/2014 by Stokesqf411 (1 review written)

It is the job of the FOS to apply the rules created by the FCA. Application of regulations is, by definition, the starting point of a REGULATED MARKET. However, the financial adjudicator tells me "we don't apply the rules, I just do what I think. And the Ombudsman won't apply the rules either. For anything else you'd have to speak to the FCA". Additionally, their sense of reasoning, and what is "fair" is ridiculously offensive. Cheating pensioners out of their life savings is "fair" in the… Read Full Review

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Notofraud's Comment

Written on: 12/06/2015

You are indeed absolutely correct, the conduct of some of these people is gathering a lot of concern from the legal profession and it looks to me that jail terms should be called for as the blatant abuses of established law and the Human Rights Act are obvious and appalling, yet the Omdusmanand staff remain totally impervious and unaccountable

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★☆☆☆☆

“The Ombudsman service is a wolf in sheep's clothing....”

Written on: 01/11/2014 by Smith173 (1 review written)

The Ombudsman service is a wolf in sheep's clothing. Do not ask for their "help". Using them only increases the charges and fees we pay the banks and insurance companies. As they are funded by the banks and the companies that they say keep tabs on. The independent assessor that's meant to monitor the ombudsman service is no good either. They actually came up with fair decisions and published decent reports. These chaps at the ombudsman service just overuse the words unbiased, impartial way… Read Full Review

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