Financial Ombudsman Service Reviews - www.financial-ombudsman.org.uk

Click here if this is your business
★★☆☆☆
2 / 5
27% of users recommend this
Click here if this is your business

Media Gallery for Financial Ombudsman Service - www.financial-ombudsman.org.uk

Financial Ombudsman Service - www.financial-ombudsman.org.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Unfair, corrupt and not impartial. Waiste of time ! ! !”

Written on: 25/07/2014 by Stephensmh1971 (1 review written)

I have recently contacted the FOS to complain about Hastings Direct that charged me extra for not being born in the U.K and apparently I'm a higher risk. The FOS came back to me after several weeks with a negative opinion about my complaint because I haven't disclosed all the information about myself when taking my car insurance policy out, but my initial complaint was about the fact that they charge their customers that wasn't born in the U.K extra money (£103 extra in my case) regardless… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rover51's Comment

Written on: 02/08/2014

The fact that Hastings are charging you more because of your birthplace is not an issue with which the FOS can get involved. This is because Hastings have simply exercised their commercial discretion.

You need to raise your concerns with the FCA.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Froggy78's Comment

Written on: 07/08/2014

I have contacted the FCA first and been told to contact FOS, looks like nobody wants to deal with such a case. I have decided to just cancel the direct debit and get rid of them!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mollymaid's Comment

Written on: 07/08/2014

it is time that this organisation was exposed for what it is.Corrupt, bullying, and most certainly in the pocket of the banks.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Definitely not an impartial service”

Written on: 10/07/2014 by mollymaid (2 reviews written)

I am just starting a complaint against a large Uk Bank. Having now been interrogated by an ombudsman I most definitely agree with what others have said. That the service is most certainly in the pocket of the banks. The service is tainted with an opinion that if you are sick and disabled you are nothing other than a benefit cheat and if you live north of Watford you are nothing other than an uncouth northerner. I was confronted by an ombudsman who was bullying and aggressive, who quite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Definitely not an impartial service”

Written on: 10/07/2014 by mollymaid (2 reviews written)

I am just starting a complaint against a large Uk Bank. Having now been interrogated by an ombudsman I most definitely agree with what others have said. That the service is most certainly in the pocket of the banks. The service is tainted with an opinion that if you are sick and disabled you are nothing other than a benefit cheat and if you live north of Watford you are nothing other than an uncouth northerner. I was confronted by an ombudsman who was bullying and aggressive, who quite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Financial Ombudsman helped me and did their best!”

Written on: 12/03/2014 by jamjamjam0017 (3 reviews written)

Back in 2013 for a few months, I have regretfully used Payday Loans (Cash Genie). I have stopped using them on May 2013 and paid all of my loans in full. I then contacted Barclays regarding this and for them to stop the Continuous Payment Authority these loan companies have against my account. I personally went into the branch and told them to cancel the CPA. I have also wrote them a letter stating that.(I have kept a copy of the letter I have sent plus proof of postage, the date of when I've… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“About Yorkshire bank”

Written on: 18/01/2014 by Uzy786 (1 review written)

In 2005 my was stolen a girl had took out 2000 pound from my account.. I still have the crime num and also she was convicted nd cught on CCTV.. Now it is 2014 could I still get my money back from help of FOS.. ??? Even thought it's been more than 6years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jamjamjam0017's Response to Uzy786's Review

Written on: 12/03/2014

I believe you can only retrieve your money within a year of it being stolen or unauthorised transaction not done by you. It's worth contacting FCA see what they say.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Financial Ombudsman - waste of time ! ”

Written on: 11/12/2013

About 2 years ago I was insured with Swinton. They pestered me to take 'home repaires' with HOMESERVE. Nine months later I needed to fix leaking water from toilet pipe. When the tall,big engineer came to do it, he leaned on to the cistern and broke the part of the cistern.He caused the damaged and another leak. They lied and never admitted what they done. They never repaired or replaced the cistern. I am a pensioner and I could not afford to pay for replacement. I had to make a trips at night… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Homeserveuk's Comment

Written on: 12/12/2013

Thanks for taking the time to complete a review about your claims experience. I’d like to apologise for the way you felt your claim was handled as it’s not the service we want to deliver to our customers. Please can you email me your details and contact number to heretohelp@homeserve.com I will investigate and contact you to discuss further.

Thanks

James
Here To Help Team
HomeServe

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rover51's Comment

Written on: 21/05/2014

What is a 'committee of MPs' going to do? Apologise to Homeserve for upholding their terms and conditions?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Financial Ombudsman OUT OF SERVICE”

Written on: 19/05/2013 by valdod (1 review written)

Don't waste your time with this service. It's nothing but a time waster. No matter what people tell you, and no matter how much praise and blah blah they tell you about the FOS, and how bad and discouraging they describe going to Court, NEVER EVER go with the FOS, not even if you have their own word that your case is 100% complete and you'd definitely get their support. No impartiality, No fairness, and No efficiency in dealing with complaints. They will bore you to death, and make you wait… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hatethickpeople's Response to valdod's Review

Written on: 10/08/2013

It sounds to me like you're an idiot

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Valdod's reply to Hatethickpeople's Comment

Written on: 10/08/2013

Whatever gets you through the night, Hater...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Victoriously's Response to valdod's Review

Written on: 06/11/2013

I am inclined to agree. Glorified waste of time, totally biased towards the financial institutions. No backbone and no bite. Totally unfair.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Danny881979's Response to valdod's Review

Written on: 13/09/2013

The Ombudsman is one of the most corrupt agencies in Britain - they need to be shut down ASAP.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 4 Comments
★☆☆☆☆

“Biased towards the banks - don't waste your time even...”

Written on: 18/05/2013

I went the whole distance with the Financial Ombudsman Service regarding a complaint against NatWest Bank. Despite overwhelming evidence they found in favour of the bank despite everything noted below and they claim to be impartial! The other reviews regarding the bias towards the banks are correct. 2007 - I ran into financial difficulty trying to keep own business running and exceeded £3750 overdraft on occasions due to interest charged. I always brought it back in limit only to be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rover51's Comment

Written on: 27/11/2013

You breached your agreement after you had agreed a payment plan with Natwest. Did you bother phoning them to ask about increasing your payments before you did? I expect you didn't. I can't stand this attitude by the consumer who thinks that the world should dance to their tune after their finances were mucked up.

I don't even work in banking and I know that their systems will automatically geared to accept the AGREED payment and if your payments deviate from this, a default will be registered. To reiterate, you acted in breach of your agreement.

And by the way, regarding the incorrect point you made, the FOS isn't funded by taxpayers, it is funded by companies such as the one you unfairly complained about.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“I work for the Ombudsman Service and and happy to do so”

Written on: 11/11/2012

I've worked for the Service for over ten years in a number of roles with and without responsibility for others. Of ourse we all have rough times but the organisation is supportive of those who want to improve and do welland helps people through tough times in their personal life as well. Some people need extra help to get to where they need to be performing in their role when hey join and they get it. Some people choose for whatever reason to not get on with their job and as with any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vicodell's Comment

Written on: 27/03/2013

The ombuds mans service is corrupt. Don't use it

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Danny881979's Comment

Written on: 13/09/2013

Yes and this comes from an Ombudsman's employee!!!

Say no more...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Madpete's Comment

Written on: 09/08/2013

Disgraceful that Review Centre should allow this to be submitted on their website. This forum is for customers to share their experiences of the FOS, NOT for it to sing it's own praises.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anonjohn's Comment

Written on: 10/08/2013

Some of the employees are also consumers.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Valdod's Comment

Written on: 19/05/2013

rubbish! this service is made of a bunch of hypocrites, and you sound to be one of them. Fair??? your office knows nothing about fairness. Unless fairness means delay customers' complaints until you bore them to death and they give up, or side up with the banks, and occasionally make a customer or two win a silly case to use later as a proof that you're doing a good job, your office and your service is nowhere near impartial or fair.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 5 Comments
★☆☆☆☆

“The banks own the FOS”

Written on: 02/11/2012

I claimed on behalf of my wife, who had taken out a loan at a time when we were in financial trouble. The claim ticked all the boxes, but of course the bank rejected it on completely false grounds (a faked computer printout). I took the case to the FOS, confident that they would be neutral, and so would almost automatically support the claim. Wrong. After a long delay of about 8 months, I started getting phone calls from an individual there, wanting to speak to my wife. I told him she did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Valdod's Comment

Written on: 19/05/2013

totally agree! the FOS is corrupted and owned by the banks for some reason. Even if the customer is 100% undoubtfully right, they manage to mess up his rights with their delays if not with their pro-bank decision. this service was not set up to play a fair and unbiased role in resolving complaints before getting them to court. it is set up to buy the banks more time and lessen the court actions against them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anonjohn_'s Comment

Written on: 10/08/2013

Wow you have a lot to say. You must have been really dumb to get yourself into a situation to be hating this much

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Valdod's Comment

Written on: 10/08/2013

said the judgmental reader who seems to be convinced that hating comes solely from dumbness! lol but thanks anyway!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rover51's Comment

Written on: 07/12/2013

You've given me my entertainment for today. If you think that the FOS are biased in favour of the business, you are incorrect. If your wife lost her case, it was because it clearly had no merit.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Valdod's Comment

Written on: 26/12/2013

Come back tomorrow for more entertainment :)
You sound so certain that you have enough knowledge to correct the reviewer. "Clearly had no merit"? if it was so "clear", you think there would have been a complaint to begin with. You "clearly" need to review your evaluation skills and your entertainment methods. I say this in the best possible way :)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Independent1's Comment

Written on: 04/07/2014

I am an independent individual and I can see that you are biaised in favour of the business. I think you should refrain from commenting!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Independent1's Comment

Written on: 04/07/2014

I am an independent individual and I can see that you are biaised in favour of the business. I think you should refrain from commenting!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 7 Comments
★☆☆☆☆

“Don't work there”

Written on: 05/10/2012 by LawStudent (1 review written)

I have never been so badly treated as I was during my 4 weeks working for the FOS, management are bullying and they can terminate your contract within 3 weeks just for not fully understanding the training, making no attempts to give extra help… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vicodell's Response to LawStudent's Review

Written on: 27/03/2013

They are corrupt

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Blahblah57's Response to LawStudent's Review

Written on: 23/03/2014

Wow, I work for the Legal Ombudsman and they are just the same. They offer rubbish training and expect you to just know how to investigate and resolve complaints. They have weak management and the cliques rule the place. They set unrealistic targets and if you don't meet them they threaten you with capability plans. They don't like people who want fairness and truth. I cannot tell you how many times I found poor service, and then the Ombudsman disagreed and sided with the law firm. In all honesty these Ombudsman schemes are just for basic admin/service failure type complaints and most people get £100-£250 in compensation. They are not suitable for handling more complex complaints with potential higher remedies.
Even the way in which cases are investigated means that the complainant is doomed to failure. Come on think of it. The Legal Ombudsman will ask the complainant and the law firm for evidence. Straight away the lawyer has the advantage as they will have a complete copy of the file in storage, whereas you will only have the letters and documents that were sent to you, unless you were clever enough to ask for a complete copy of your file before making your formal complaint.
Even so, what is to stop the law firm's doctoring their files before sending in the 'evidence'? Okay so emails and letters can’t really be doctored, but attendance notes can. Who can really prove what was said over the phone? Or what if crucial documents go missing? It’s all a farce. To be honest some investigators try to uphold fairness, but the corporate environment makes it hard to do so. These types of organisations are ultimately target and costs-driven, so investigators who close insanely high numbers of cases each week are hailed as heroes and those who actually try to carry out a proper investigation are labelled as slow-coaches who have 'capability issues.'
My advice? Never bother complaining to an Ombudsman scheme it’s just a cheap budget alternative to going to court. Mr career advice? Don’t bother applying to work at the Legal Ombudsman unless you are a dysfunctional person who enjoys typing in silence for 8 hours a day, and writing endless reports where no poor service was found.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Danny881979's Response to LawStudent's Review

Written on: 14/09/2013

Someone needs to expose this corrupt organisation, ex members of staff are a good way of doing this.

Financial Ombudsman Service training day:

"Right now trainees listen to my words carefully - don't have no compassion, understanding or feeling for members of the public and always rule in favour of banks and large businesses as they are the ones funding us..."

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Valdod's Response to LawStudent's Review

Written on: 19/05/2013

finally, someone who worked there and is honest enough to say what things are really like in this place.
of course they terminate your contract if you declare that you haven't fully understood the training. they only keep those who say they have understood the training, and then do nothing but stall and make up excuses for the delays and ignorance in dealing with complaints, which is anyway all they need to be trained in. No need for anything special because it's pointless. Nobody works there anyway. They could replace everyone with a recorded boring chorus saying we're sorry for the delay but we deal with millions of complaints each year and cases could sometimes take up to 20 years before we could reach the same decision that the bank sent you because we're impartial and fair.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 4 Comments
★★★★★

“Proud to work there”

Written on: 23/08/2012

I started in January and can honestly say that the service does its best to deal with complaints fairly. Why some people maintain that they were mis-sold PPI, and that may be the case, we can only go on the evidence provided by both parties. Consumer testimony is obviously taken into account and taken very seriously but if there is also substantial evidence from the business, we have to look into what's fair to both sides. Just look at the uphold rates. It's quite even really. Unfortunately… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vicodell's Comment

Written on: 27/03/2013

Proud to work there? You should be ashamed of yourself
The ombudsmans service is corrupt, a disgrace

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jimbooo's Comment

Written on: 02/03/2014

I've recently put in a complaint to the FOS about my car i got on HP, as much as I feel I'm right in doing so as the car was of poor quality and standard when I got it. I believe its all down the complainant to have followed procedures correctly. In my case I may have not done so and left thing too long. At the end of the day if the FOS see it in my favour I will be delighted but in the other hand I will put it down to experience and make sure I do my home work and do it right!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Madpete's Comment

Written on: 09/08/2013

As per my comments on a previous review, this forum is not here for employees to extol the "virtues" of the FOS, but for CUSTOMERS to share their experiences of said "service".

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“They work for the banks....”

Written on: 12/03/2012

in my opinion; they did everything to get the bank off the hook. I was charged PPI for 6 years before i realised what the hell it was. The FO, who was a t*at, kept asking me on the phone 'so you know what PPI stands for?'. My answer was 'er, yes, i do now, that's why i'm complaining - but i didn't then - so i am not lying when i say i had no idea i even signed up for it (was a 'click this' box on an online application form - i didn't read the small print). That basically means i was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vicodell's Comment

Written on: 27/03/2013

Corrupt service , Don't use them

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rover51's Comment

Written on: 21/05/2014

You sound like a fool and I'm glad you lost your case. Hoping they all get cancer; you're the muppet who's out of pocket after not reading your Ts and Cs!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anonjohn__'s Comment

Written on: 10/08/2013

You're a complete fkn dk. You hope they get cancer. What's wrong with you?! If you don't read the small print, you only have yourself to blame

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★★★☆☆

“yes fos are really biased”

Written on: 31/01/2012 by mikedream (1 review written)

I hate to admit it but i have worked for the ombudsman on a short term contract. we were trained in about a week. they said they are not biased, yet the focus is totally on rejecting cases. the percentages for rejecting cases is 80%. whenever i checked with team leaders why i should uphold a case they always give a reason why to reject it. i do not feel able to continue doing this job as it feels one sided. some clients were clearly mis sold yet we are told reasons why to reject the complaints… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Danny881979's Response to mikedream's Review

Written on: 02/05/2012

Go for it mate! And don't hold back! Justice needs to prevail!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vicodell's Response to mikedream's Review

Written on: 27/03/2013

They are corrupt . Don't use them

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Impartial, or so they claim to be....”

Written on: 25/10/2011

The Financial Ombudsman service is the most corrupt and biased Ombudsman service in Britain!!! This company need urgent review as the are run by the financial services and need to be run by independent people who are 100% neutral and completely impartial. I had a blatantly mis-sold ppi case that was rejected by the ombudsman for reasons I can't even begin to comprehend or understand why (even though the salesman had not even discussed ppi with me and ticked it before I had even looked at the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vicodell's Comment

Written on: 27/03/2013

I couldn't agree more

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview