Financial Ombudsman Service Reviews - www.financial-ombudsman.org.uk

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Latest Reviews

★☆☆☆☆

“Don't go near them !”

Written on: 31/07/2015 by Hassan93 (1 review written)

Complaining about MCE insurance who are refusing to deal with my case after bike was stolen. Financial ombudsman were contacted on 22nd of may and they said MCE has 8 weeks to deal with my case starting from the 22nd of may. MCE didnt contact me till the 25th of July so it took them 9 weeks to get back. However on the 31st of July financial ombudsman contact me saying MCE has another 3 weeks to give a final answer because the financial ombudsman "mistakenly didn't send my complaint to MCE till… Read Full Review

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★☆☆☆☆

“Biased and on the side if the company”

Written on: 29/07/2015 by MarquesGarner152 (1 review written)

Don't bother with this service.They believe everything the company tell them and would not even wait for my subject access request to come from AXA Once they knew I had applied for a subject access request,they couldn't wait to rush it through.you are far better off to go to the smsll claims court where the company won't find it so easy to find an allie like they do with the ombudsman.In any case they only uphold 30%of claims which says it all.The woman was rude and even asked me if I would… Read Full Review

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★☆☆☆☆

“In the pocket of the Financial Services Industry”

Written on: 26/07/2015 by Bryceno1972 (1 review written)

The ombudsman is there as the public's agent in cases of disputes with the financial services industry. I turned to them for help and they turned a simple request into a nightmare, please if you value your sanity stay well away from them and go and get advice for a lawyer. At least with a lawyer you will know that you are dealing with a professional who is fully accountable for his actions and the advice you receive. The Ombudman's service is not, it is staffed with totally inappropriately… Read Full Review

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★☆☆☆☆

“The FOS is not worth it. They tell members of public...”

Written on: 15/07/2015 by Julius1961 (1 review written)

The FOS is not worth it. They tell members of public lots of lies to get the Financial services to be their friends. I have lots of complaints about the businesses My bank Lloyds bank take money from me and also helping companies such as redwood options. The adj dealing with my complaint concern lloyds bank is terrible and he was not a nice person discrimate me. I give him lot of edvicence from website and also amazon who did not refund me when i asked them the bank go ahead of the… Read Full Review

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★☆☆☆☆

“Don't touch them!”

Written on: 11/06/2015 by Unzippingfraud (1 review written)

The Financial Ombudsman is a fraud on the public. The ombudsman is there as the public's agent in cases of disputes with the financial services industry. I turned to them for help and they turned a simple request into a nightmare, please if you value your sanity stay well away from them and go and get advice for a lawyer. At least with a lawyer you will know that you are dealing with a professional who is fully accountable for his actions and the advice you receive. The Ombudman's service is… Read Full Review

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Notofraud's Response to Unzippingfraud's Review

Written on: 12/06/2015

There was much information that I wanted about how the Ombudsman's office functioned. Most of what I asked I was refused answers upongl Therefore I thought I would make a Freedom of Infomation Act request', I was shocked to find that the Ombudsman is not covered by this Act.

The Ombudsman's is about as close to being The People's Champions as Dracula is to being a blood doner. Please be well advised

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★☆☆☆☆

“Don't do it”

Written on: 02/06/2015 by Adam415 (1 review written)

The FCA told us to go to the Financial Ombudsman when our mortgage company wouldn't let us borrow the same amount of money when trying to port our mortgage (despite earning more). We had so many delays arguing about it all that we ended up in rented accommodation and paying a £9k redemption penalty. We went to first the FOS and then the Ombusdman on appeal to try and get our redemption penalty back and all I can say is that they were worse than the mortgage company. The mortgage company did… Read Full Review

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★☆☆☆☆

“another rip of firm”

Written on: 08/04/2015 by Rebeccajade27 (1 review written)

Ombudsman Service is not what it is made out to be. they do small and easy cases. when it comes to a difficult cases they say it is out of their Jurisdiction. and unable to investigate further because our powers are not retrospective. This is what we have been told after having our case for 3 years. Mr & Mrs Mears… Read Full Review

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★☆☆☆☆

“Worse customer services - Criminals protection”

Written on: 30/03/2015 by babagull (3 reviews written)

I made complain about bank (Barclays) staff who abuse me for being muslim and from pakistan. Bank confirm in writing that their staff made such comments but Financial Ombudsman staff believe that bank staff were right. I receive various telephone calls to withdraw my complain because bank staff are correct to discriminate me. Simple unprofessional and completely biased staff at FOS… Read Full Review

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★☆☆☆☆

“I would never use them again”

Written on: 22/12/2014 by Dwyerby318 (1 review written)

I contacted them about 18 months ago with a complaint against my bank (Halifax). Halifax had given me a £5,000 overdraft on my current account, at the time I had a gambling addiction and 12 outstanding payday loans, 2 personal loans and credit card debt. My income was £1,400 monthly which was nowhere near enough to pay all these loans, and I had been unemployed for 4 of the previous 5 years. Halifax's decision to give me a big overdraft was because I had lots of money coming in and out of my… Read Full Review

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★☆☆☆☆

“so far it looks as corrupt as the banks and politicians”

Written on: 14/12/2014 by Stokesqf411 (1 review written)

It is the job of the FOS to apply the rules created by the FCA. Application of regulations is, by definition, the starting point of a REGULATED MARKET. However, the financial adjudicator tells me "we don't apply the rules, I just do what I think. And the Ombudsman won't apply the rules either. For anything else you'd have to speak to the FCA". Additionally, their sense of reasoning, and what is "fair" is ridiculously offensive. Cheating pensioners out of their life savings is "fair" in the… Read Full Review

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Notofraud's Comment

Written on: 12/06/2015

You are indeed absolutely correct, the conduct of some of these people is gathering a lot of concern from the legal profession and it looks to me that jail terms should be called for as the blatant abuses of established law and the Human Rights Act are obvious and appalling, yet the Omdusmanand staff remain totally impervious and unaccountable

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★☆☆☆☆

“The Ombudsman service is a wolf in sheep's clothing....”

Written on: 01/11/2014 by Smith173 (1 review written)

The Ombudsman service is a wolf in sheep's clothing. Do not ask for their "help". Using them only increases the charges and fees we pay the banks and insurance companies. As they are funded by the banks and the companies that they say keep tabs on. The independent assessor that's meant to monitor the ombudsman service is no good either. They actually came up with fair decisions and published decent reports. These chaps at the ombudsman service just overuse the words unbiased, impartial way… Read Full Review

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★☆☆☆☆

“Don't waste your time”

Written on: 07/10/2014 by MirandaStephens (1 review written)

I've now had 3 dealings with the Financial ombudsman. All three times have been a waste of time and effort. I have had solicitors and mortgage brokers advise me to get in touch with the FO when they have advised me that banks have not dealt fairly with my account or mortgage. All three times it seems that the ombudsman is working for the banks and not independently. Months pass and you get a call explaining why a complaint ( which you may have been advised to raise) is not being upheld. The… Read Full Review

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Abrowne's Comment

Written on: 08/12/2014

Exactly the same thing with me, 3 different Ombudsman, same results.

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★☆☆☆☆

“Unfair, corrupt and not impartial. Waiste of time ! ! !”

Written on: 25/07/2014 by Stephensmh1971 (1 review written)

I have recently contacted the FOS to complain about Hastings Direct that charged me extra for not being born in the U.K and apparently I'm a higher risk. The FOS came back to me after several weeks with a negative opinion about my complaint because I haven't disclosed all the information about myself when taking my car insurance policy out, but my initial complaint was about the fact that they charge their customers that wasn't born in the U.K extra money (£103 extra in my case) regardless… Read Full Review

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Rover51's Comment

Written on: 02/08/2014

The fact that Hastings are charging you more because of your birthplace is not an issue with which the FOS can get involved. This is because Hastings have simply exercised their commercial discretion.

You need to raise your concerns with the FCA.

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Froggy78's Comment

Written on: 07/08/2014

I have contacted the FCA first and been told to contact FOS, looks like nobody wants to deal with such a case. I have decided to just cancel the direct debit and get rid of them!

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Mollymaid's Comment

Written on: 03/09/2014

you sound like an employee .........should you be on the site?

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Mollymaid's Comment

Written on: 07/08/2014

it is time that this organisation was exposed for what it is.Corrupt, bullying, and most certainly in the pocket of the banks.

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★☆☆☆☆

“Definitely not an impartial service”

Written on: 10/07/2014 by mollymaid (2 reviews written)

I am just starting a complaint against a large Uk Bank. Having now been interrogated by an ombudsman I most definitely agree with what others have said. That the service is most certainly in the pocket of the banks. The service is tainted with an opinion that if you are sick and disabled you are nothing other than a benefit cheat and if you live north of Watford you are nothing other than an uncouth northerner. I was confronted by an ombudsman who was bullying and aggressive, who quite… Read Full Review

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Rover51's Response to mollymaid's Review

Written on: 03/09/2014

You weren't 'confronted by an Ombudsman'. You were most likely approached by an Adjudicator and asked for more facts of the case.

I find it amusing that you also consider it reasonable to put statements like the FOS consider you unworthy if you are disabled or northern, without bothering to mention any of the facts of your case.

This is a worthless review in my opinion.

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★☆☆☆☆

“Definitely not an impartial service”

Written on: 10/07/2014 by mollymaid (2 reviews written)

I am just starting a complaint against a large Uk Bank. Having now been interrogated by an ombudsman I most definitely agree with what others have said. That the service is most certainly in the pocket of the banks. The service is tainted with an opinion that if you are sick and disabled you are nothing other than a benefit cheat and if you live north of Watford you are nothing other than an uncouth northerner. I was confronted by an ombudsman who was bullying and aggressive, who quite… Read Full Review

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★★★★★

“Financial Ombudsman helped me and did their best!”

Written on: 12/03/2014 by jamjamjam0017 (3 reviews written)

Back in 2013 for a few months, I have regretfully used Payday Loans (Cash Genie). I have stopped using them on May 2013 and paid all of my loans in full. I then contacted Barclays regarding this and for them to stop the Continuous Payment Authority these loan companies have against my account. I personally went into the branch and told them to cancel the CPA. I have also wrote them a letter stating that.(I have kept a copy of the letter I have sent plus proof of postage, the date of when I've… Read Full Review

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★★★☆☆

“About Yorkshire bank”

Written on: 18/01/2014 by Uzy786 (1 review written)

In 2005 my was stolen a girl had took out 2000 pound from my account.. I still have the crime num and also she was convicted nd cught on CCTV.. Now it is 2014 could I still get my money back from help of FOS.. ??? Even thought it's been more than 6years… Read Full Review

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Jamjamjam0017's Response to Uzy786's Review

Written on: 12/03/2014

I believe you can only retrieve your money within a year of it being stolen or unauthorised transaction not done by you. It's worth contacting FCA see what they say.

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★☆☆☆☆

“Financial Ombudsman - waste of time ! ”

Written on: 11/12/2013

About 2 years ago I was insured with Swinton. They pestered me to take 'home repaires' with HOMESERVE. Nine months later I needed to fix leaking water from toilet pipe. When the tall,big engineer came to do it, he leaned on to the cistern and broke the part of the cistern.He caused the damaged and another leak. They lied and never admitted what they done. They never repaired or replaced the cistern. I am a pensioner and I could not afford to pay for replacement. I had to make a trips at night… Read Full Review

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Homeserveuk's Comment

Written on: 12/12/2013

Thanks for taking the time to complete a review about your claims experience. I’d like to apologise for the way you felt your claim was handled as it’s not the service we want to deliver to our customers. Please can you email me your details and contact number to heretohelp@homeserve.com I will investigate and contact you to discuss further.

Thanks

James
Here To Help Team
HomeServe

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Rover51's Comment

Written on: 21/05/2014

What is a 'committee of MPs' going to do? Apologise to Homeserve for upholding their terms and conditions?

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★☆☆☆☆

“Financial Ombudsman OUT OF SERVICE”

Written on: 19/05/2013 by valdod (1 review written)

Don't waste your time with this service. It's nothing but a time waster. No matter what people tell you, and no matter how much praise and blah blah they tell you about the FOS, and how bad and discouraging they describe going to Court, NEVER EVER go with the FOS, not even if you have their own word that your case is 100% complete and you'd definitely get their support. No impartiality, No fairness, and No efficiency in dealing with complaints. They will bore you to death, and make you wait… Read Full Review

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Hatethickpeople's Response to valdod's Review

Written on: 10/08/2013

It sounds to me like you're an idiot

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Valdod's reply to Hatethickpeople's Comment

Written on: 10/08/2013

Whatever gets you through the night, Hater...

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Victoriously's Response to valdod's Review

Written on: 06/11/2013

I am inclined to agree. Glorified waste of time, totally biased towards the financial institutions. No backbone and no bite. Totally unfair.

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Danny881979's Response to valdod's Review

Written on: 13/09/2013

The Ombudsman is one of the most corrupt agencies in Britain - they need to be shut down ASAP.

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★☆☆☆☆

“Biased towards the banks - don't waste your time even...”

Written on: 18/05/2013

I went the whole distance with the Financial Ombudsman Service regarding a complaint against NatWest Bank. Despite overwhelming evidence they found in favour of the bank despite everything noted below and they claim to be impartial! The other reviews regarding the bias towards the banks are correct. 2007 - I ran into financial difficulty trying to keep own business running and exceeded £3750 overdraft on occasions due to interest charged. I always brought it back in limit only to be… Read Full Review

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Rover51's Comment

Written on: 27/11/2013

You breached your agreement after you had agreed a payment plan with Natwest. Did you bother phoning them to ask about increasing your payments before you did? I expect you didn't. I can't stand this attitude by the consumer who thinks that the world should dance to their tune after their finances were mucked up.

I don't even work in banking and I know that their systems will automatically geared to accept the AGREED payment and if your payments deviate from this, a default will be registered. To reiterate, you acted in breach of your agreement.

And by the way, regarding the incorrect point you made, the FOS isn't funded by taxpayers, it is funded by companies such as the one you unfairly complained about.

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Brightonsunset's Comment

Written on: 18/04/2015

Who asked you to keep sticking your nose into other people's business and giving your worthless opinions ? The people who are putting their authentic stories on line here just wanted a fair chance to get their problems sorted or addressed. As you obviously have no credentials in the financial world wouldn't your time be better spent on applying to work at FO's office as you sound just their type.

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