Financial Ombudsman Service Reviews - www.financial-ombudsman.org.uk

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Latest Reviews

★☆☆☆☆

“Biased, unfair and liars”

Written on: 01/12/2016 by debsue (1 review written)

I complained to the FOS about Halifax Bank with plenty of evidence to support my complaint. There was a taped telephone conversation where not only did the Halifax member of staff discuss my sons account but also lied about it and my son. Halifax refused to give this evidence to the FOS stating that they no longer had it, so the FOS agreed with Halifax that what I stated had happened in this phone call had never actually happened, as Halifax wrote a letter to that effect. I also sent further… Read Full Review

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★☆☆☆☆

“Corrupt and there to defend their paymasters, not the...”

Written on: 25/10/2016 by xlHolder160 (1 review written)

We were mis-sold wrong type of finance (not what we asked for and inappropriate for our needs) and we didn't realise it at the time and so we signed the forms Truth came out three years later and the FSO's position is "you signed the agreement so that's just too bad" The fact that the paperwork was for a mis-sold product didn't matter In summary, their position is : mis-selling is OK as long as the customer doesn't spot it at the time If you're looking for the FSO to stand up for you… Read Full Review

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★☆☆☆☆

“Standard life PPI”

Written on: 20/10/2016

Took over 2 years to get an incorrect decision. They did not know which business sold the PPI. It was Standard Life which mis-sold it. They thought it was barclays for nearly two years then it was Standard life for a week or two, then back to barclays. Used a form from Barclays that was made out by someone else and completely redacted. The form was introduced after I was misold PPI. Seemed not to matter who was responsible for the mis-selling as they are not impartial. Very unprofessional. CEO… Read Full Review

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★☆☆☆☆

“Free, fair, for everyone.... I don't think so”

Written on: 18/10/2016 by Glenn01 (2 reviews written)

Used the FOS with a dispute over vehicle valuation and retention following a non fault accident. Despite quoting my contract that stated I was allowed the option to keep my car the ombudsman said 'I can't see anything in your contract that says that'. In response to my pointing out the part that said 'you may retain your car and your policy will continue at your request' they said 'it's just my opinion that it does not say that'. I really can't see how a response like that can be deemed… Read Full Review

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★☆☆☆☆

“Waste of time! ”

Written on: 08/06/2016 by JettMurdock (1 review written)

Having sent my PPI details to the FOS that showed I was mis-sold them, they still find in favor of the banks and give silly reasons why. It's a complete waste of time and is set up for the Financial Companies to fool the customer!… Read Full Review

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Archenan's Comment

Written on: 02/09/2016

Maybe you agreed to it but now are trying to grab money like so many people jumping on the band waggon. Would like tos ee your credit ageement where youve asked for the ppi

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Chemoboy's Comment

Written on: 02/09/2016

Yes, I agreed to it but you had no choice at that time (1980s) even though you didn't want it and you told them and you would be failed for the loan or credit credit card you were aplying for if you didn't take out the PPI! No, I'm not jumping on a bandwagon and I have succeeded in all my PPI claims that I have paperwork on and persuade myself!!

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★☆☆☆☆

“car insurance company”

Written on: 13/05/2016 by NyasiaMcKenna (1 review written)

I took out private car insurance with my son on as named driver unemployed, he started working for a delivery company a few months later and was insured by his employer but he had an accident and gave the private company insurance details instead of his employer so 4 months later the private insurance was cancelled as they said it was illegal to use a private car for commercial use, but a month after the accident the private insurance sent a letter and new certificate saying change to named… Read Full Review

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★☆☆☆☆

“L@@k - ombudsman - the game rules revealed - FOS / IPCC”

Written on: 04/05/2016 by Jaidenm472 (1 review written)

The FOS is doing exactly what it is set up to do. And by the comments on here it is succeeding! It is one more demotivating bar to get justice, a hurdle to take BEFORE anything meaningful can happen. 1) you are dealing with a not-for-profit corporation 2) who is the paymaster? The Bank 3) therefore is it likely that they are going to -bleep- in their own handbag? 4) they don't hide their bias from you either - they tell you they 4a) 'like' a judge (see the wording here - like does not mean… Read Full Review

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★☆☆☆☆

“Total Bias”

Written on: 15/04/2016 by CobyGillespie (1 review written)

I HAVE USED THE FINANCIAL OMBUDSMAN SERVICE ON AT LEAST 5 OCCASIONS, THE END RESULT IS ALWAYS THE SAME , WE THE CUSTOMERS ARE ALWAYS WRONG AND THEY SUPPORT THE INSTITUTION STHEY ARE SUPPOSED TO INVESTIGATE THERE ARE A NUMBER OF ISSUES, THE ADJUDICATORS ARE BIASED AND IN MY OPINION TOLD TO SAY NO, NO, NO! THEY THEN PASS THE INFORMATION ON IN A BIASED FASHION, SO THAT WHEN THE OMBUDSMAN GETS THE INFORMATION THEY WILL SAY NO. NO POINT COMPLAINING TON THE MANAGERS, THEY LISTEN, DO NOTHING AND… Read Full Review

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Sazzy62's Comment

Written on: 05/05/2016

Completely agree with you. The FOS is not an adjudicator - as you say it is an illusion and a farce

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★☆☆☆☆

“I would give them zero stars if I could”

Written on: 22/03/2016 by RavenDavies318 (1 review written)

I concur with everything that has been written in relation to how utterly rubbish this service is. I am not going to go into detail in relation to my case as it relates to a complicated corporate action in relation to a stock holding. But frankly I really wonder why I bothered wasting my time. The Ombudsman Service is clearly not fit for purpose and very obviously set up to take the side of the financial services providers. The reason that financial services have such a terrible reputation in… Read Full Review

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Deutschlad's Comment

Written on: 05/05/2016

Have you accepted the FOS 'opinion' or have you rejected it within the 14 days they gave you? If you accepted their findings then it's binding for both sides and that's the end of it.
If you have rejected their findings then you now actually have the chance to challenge the Bank and get your grievance heard by a proper Judge in a real Court ! Use the Bankers Handbook COBS, published on the Financial Conduct Authority website. Sounds like the compensation source book or the market abuse regulation instrument might be a good start.
However - if you haven't acted by rejecting the FOS finding within 14 days, you gave their opinion the statue it didn't have before and accepted it to be legally binding. It will now be near impossible to get this agreement to be set aside, unless you can prove to a Judge that you were mislead - and the FOS always includes that their opinion becomes binding for both sides within 14 days of acceptance- (implied is that you must reject their opinion and that is set out in the small print you agree to have read when you lodged your complaint). Sorry - Bank wins / consumer loses - even with the law on the consumers side - because you agreed to their findings becoming lawful and now there is only one way for a judge to decide: that is to go with the FOS. Sorry to be blunt but next time read the small print. If you rejected their finding you can still get this wrong righted using law and the courts! Go for it!

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★☆☆☆☆

“Completely biased towards banks”

Written on: 09/03/2016 by Sanders37 (1 review written)

Just had a letter from an 'Ombudsman' rejecting our complaint against HSBC who closed accounts of customers of 30 years because we complained about their service during a time when I was ill with cancer. Demanded we pay £1000 OD in 2 months and FOS consider that FAIR. No consideration of our complaint about their service. Totally one sided. What a joke. This isn't an Ombudsman service its a sycophantic offshoot of the financial institutions in this country. A disgrace. No doubt MPs will… Read Full Review

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Deutschlad's Comment

Written on: 05/05/2016

You don't understand the word OMBUDSMAN. Your interpretation is JUDGE and COURT and UNBIASED. Nobody cares for your account less than the FOS. Change Bank - get an inventive and wise up. A bank cannot demand repayment from you in full if you are in receipt of certain benefits (ESA/DLA/PIP) and if this would cause 'hardship'. If they took your money already you can demand it is paid back. A benefit is what the law says you need to live on. It has a table of how much deductions are reasonable by a debtor. (The Universal Credit, Personal Independence Payment, Jobseeker’s Allowance and Employment and Support Allowance (Claims and Payments) Regulations 2013) and you may wish to learn what debt really is ... and look inside your wallet and take out a note - read the small print "i promise to pay the bearer ...' and get clued up on promissory notes. If you didn't reject the FOS opinion then change Bank, ask for your money back and use the law on promissory notes to your own advantage. Don't assume that only the Bank Of England can write one or that a promissory note has only one use/ meaning. Use the dictionary and good luck!

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Sazzy62's Comment

Written on: 05/05/2016

I don't think you understand what OD is - overdraft? Also we are not on benefits - I don't think I said anywhere that we are? I also said we were forced to close our accounts - so clearly we have already had to change banks. Thanks for your suggestion to use the dictionary but I suggest also that you absorb what someone else has written before responding with a rather uphelpful and very patronising reply. Thanks for the good luck. We have indeed rejected the FOS decision and filed a complaint with the team leader after which it will go to the independent assessor. Our MP has also written in our support. Thanks for the "Good Luck" anyway.

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★☆☆☆☆

“Total time wasters!”

Written on: 28/01/2016

Mis-sold an Endowment mortgage, but they've closed a loop hole so you can NO LONGER CLAIM. Mismanagement complaint, 12 months of paper work, phone calls & emails but APPARENTLY IT'S OK FOR BANKS TO SELL BOGUS FINANCIAL INVESTMENTS TO THE UNSUSPECTING PUBLIC WHERE WE LOSE THOUSANDS OR OUR PROPERTY. I'M WISHING WE CRIMINALISED THE BANKERS LIKE ICELAND AND THIS LOT COULD GO WITH THEM FOR AIDING AND ABETTING A CRIMINAL. Back handers/golf buddies/big boys network at its best. … Read Full Review

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★☆☆☆☆

“Not set up to help you little man”

Written on: 05/01/2016 by 285McCormack (1 review written)

This organisation will go through the motions, they will listen to you, write to you leave it a few weeks and then surprise surprise come down on the side of the large financial company you complained about. The quicker an independent regulator is set up the better. Please do not waste you time with these clowns, they are not there to help you little man… Read Full Review

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★☆☆☆☆

“Terrible service! Avoid at all cost!”

Written on: 02/12/2015

The Financial Ombudsman are a complete waste of time and energy. I was advised to contact the Ombudsman regarding a complaint I had with a credit company. After detailing my case to them by phone, I was informed it could take up to 12 weeks to sort out my case. Over the subsequent weeks I relayed all new information to them by post and by email (all of which they acknowledged receiving.) As 12 weeks past I hadn't received anything from them, so I contacted them by phone and was informed my… Read Full Review

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★☆☆☆☆

“another stitch up to fool the public”

Written on: 02/11/2015 by Chandler478 (1 review written)

yet another SHAM, they are setup and paid for by the banks and insurance companys, so they can fool us and carry on CHEATING us. They lied and lied in my case, and these FOBS lied through their teeth supporting them, no wonder. If you have an issue use a lawyer if you can, or f. em zionist bankers… Read Full Review

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★☆☆☆☆

“no help”

Written on: 14/10/2015 by KaliMiller (1 review written)

Complete and utter waste of time, Took them nearly a year to tell us our claim for a mis sold endowment was out of time, so would not be taking case further and that we were not to contact them concerning the matter as it was closed. We had provided evidence of mitigating circumstances to support claim but they did not pursue this. Felt that nothing had really been investigated and the decision was made because it required less work on their part and gave them a reason to do nothing! We will… Read Full Review

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★☆☆☆☆

“Woeful Service - I just cannot believe the outcome!”

Written on: 29/09/2015

To cut a very long story short, I am a policy holder with Liverpool Victoria Insurance where I have elected to pay an extra premium for legal expenses cover. I had good reason to make a claim against this cover, and after consideration by one of their panel solicitors, they agreed that I had good prospects of success. After a considerable time lapse, nothing had progressed, and I complaint to LV and they agreed to instruct a second solicitor to take up my case. Once again, after some period… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 29/09/2015 by Dennis465 (1 review written)

Biased and deplorable. Not a program in the best interests of the common Brit… Read Full Review

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★☆☆☆☆

“This service should be abolished”

Written on: 18/09/2015

Reiterated almost word for word the response letter from the Insurance company I complained about. The company insisted the case went to court, I agreed to then be told they had decided against going to court because the opponent had rang in tears stating she had no money to pay for the damage she caused to my wall. a lie - she has sold her house and holds 60% share of equity. The ombudsman service states that it was I who wanted to court because I had spent £300 on an experts report another… Read Full Review

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★☆☆☆☆

“Biased at Best”

Written on: 15/08/2015 by SerenaCollier76 (1 review written)

Do not waste your time using this service. To say they are biased is putting it mildly. They do not want to listen to your evidence and the person who dealt with my case would not even wait for my SAR to arrive from the company complained about. I stopped at the adjudicator as if this is how they work ,I would prefer to go to court. At least you will be able to put your side over without bias. I did not even bother progressing to the ombudsman because i saw enough to know that I was not being… Read Full Review

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★☆☆☆☆

“Don't go near them !”

Written on: 31/07/2015 by Hassan93 (1 review written)

Complaining about MCE insurance who are refusing to deal with my case after bike was stolen. Financial ombudsman were contacted on 22nd of may and they said MCE has 8 weeks to deal with my case starting from the 22nd of may. MCE didnt contact me till the 25th of July so it took them 9 weeks to get back. However on the 31st of July financial ombudsman contact me saying MCE has another 3 weeks to give a final answer because the financial ombudsman "mistakenly didn't send my complaint to MCE till… Read Full Review

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