POOR EXPENSIVE AND YOU ARE STUCK WITH IT

Click here if this is your business
★★☆☆☆
1.7 / 5
17% of users recommend this
Click here if this is your business
  • Quality

  • Value For Money

Guest's review of Mamut Business Software Mamut Accounting

★☆☆☆☆
Mamut Business Software Mamut Accounting

“POOR EXPENSIVE AND YOU ARE STUCK WITH IT”

Written on: 10/08/2012

We were advised that this accountacny software pakage (our first) was the right and best product for our small busines. As we had no experience in such solutions we got support from business link and they arranged for a visit by one of their 'recommneded suppliers' to and design our system. These were actually sales reps selling way over spec products at premium prices, and very expensive hardware packages. We ended up paid £3000 for installation and support which we never got I quickly had to learn a bit of IT and accountancy as well as running my business to make it work myself. Huge problems with rounding and discount anomilies(simply maths doesnt seem to be a feature of this product (10 items at 10.99 less 10% discount displayed as £98.89!!)and after bearing with it for a year i was too deep to exit.... then followed the support package renewal which is compulsory. The inappropriate and ever increasingly aggressive renewal reminders begin arriving 3 and 4 months before the new lease is even due. This year im told ive been transeferred to a new product at on £470!! a 25% increase for additional knobs and whistle i dont want or need. The account manager(sales rep) tells me there is no other cheaper product.... there is!! so whilst in the process of enquiring about another cheaper licence they just stopped my package and everything dissapears. you need up with no access to you historic information and are trapped. AFTER 7 YEARS im off to SAGE. Good luck

  • Quality

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review