Poor Costumer Services

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A Ferry - www.aferry.co.uk
★★☆☆☆
2.2
From 82 reviews
30.0% of users recommend this

  • Customer service

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Noumidia's review of A Ferry - www.aferry.co.uk

“Poor Costumer Services”

★☆☆☆☆

written by Noumidia on 20/05/2013

Booked a return ticket Dover-Calais on a Friday night, I immediately realized that I had done it the wrong way round. I phoned next day,explained the error and I wanted to amend the ticket, I was told that there is a charge £25 for amending a ticket of £45. I had a new quote £97 for identical journey which is the same quote I got from the their website.I asked the customer services to deduct the £20 from the original £97 as I believed I had £20 left from £45 after deducting the £25 penalty. She replied "I can not access the system on a weekend and you should phone Monday" and I asked can you keep the price until Monday, "I can not do that" she replied . What the point of having a customers services on a weekend since they can't override the system.I phoned Monday asking for a refund of £20 they refused. What a rip off and very rude lady.I will not use them again and if anyone booking a ticket from AFerry. co.uk make no mistake. What a shame, I was a their customer for more than 10 years!!!!!!

  • Customer service

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Aferry's Response to Noumidia's Review

Written on: 04/09/2014

Hi,

Please accept our apologies that your booking didn't go to plan. We try to make our site as easy and straightforward to use as possible. We obviously didn't meet your expectations on this occasion and we're sorry about that.

We'd like to resolve this issue to your complete satisfaction as we'd hate to lose such a long-standing customer.

However, as this is an anonymous review we don't have your details. So we'd love it if you could call or email our customer services department mentioning this review. You can find our contact details on the email we sent you with your booking.

Please accept our apologies once again. We look forward to hearing from you.

Best regards,

The AFerry team

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Aferry's reply to Aferry's Comment

Written on: 05/09/2014

You can also find our contact details linked to from every page of our site.

We look forward to hearing from you.

The AFerry team

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