Booked for Parents Xmas gift - liked that the voucher lasts for a year, not 6 months as with other Gift sites - all done on web/email so no worries about waiting for gift voucher to arrive. Same with confirming voucher and booking trip - was even option to swap to a different experience, had original one not been appropriate.
Had to call Red Letter days as the day I tried to book for was not showing, apparently cannot book for coming week but when I rang Customer Services they very kindly checked with the Big Bus Company and made the booking for me - this was all confirmed via email, very helpful.
On day of the Experience, all Big Bus staff were friendly and informative, my parents had a really good day out - only did the 2 1/2 hour main route round London, said the guide on the bus gave details about all the main sites, and had some amusing stores. Said many families were taking advantage of the hop on hop off at various points, although they preferred to stay on. Also you get option to do different route, plus a River trip so all in all very good value, also they advise if you want to purchase entrance tickets for various venues you can get a discount using your Big Bus Ticket - which is well worth knowing.
Will certainly look to use Red Letter Days for future days out and gifts.
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