Written on: 09/07/2012 by BiffyisWright (6 reviews written)
I'm just back from Disneyland and rather than continue to tell the world verbally what happened I thought I'd get it down here and others can get some use out of it.
Firstly, I'm not going to say that it's cheap. It isn't, but if you've read the reviews you'll already know that! It's pricey. Dresses that we bought our little one for about £15-20 in Sainsburys cost about £50 there and where the cause of tears for family less prepared than us. Food is also painfully expensive (especially to Brits with the weakened pound). Hotdog and chips about £7.00 - Ouch!
That said despite (or maybe because of the expense) they do tend to get things most right. The park is spotless. The rides are great. Yes, the queues are painful if you don't know how to beat the system, but they are manageable.
However when things go wrong it seems to take painfully long to fix them, and here's some examples....
The park is meant to be open for 2 hours before the gates open to the public for hotel guests. Unfortunately for us the hotel (Santa Fe) we were staying at had completely "cocked-up" the tickets for our party of 15. A family of 4 (with 3 paying guests) was given an adults ticket and a child ticket. A party of 1 adult had a child ticket and a group of 4 where only 2 adults tickets were needed got 3 adult tickets. None of us knew what we needed (we'd booked as a package and left that up to them to sort out - with all the correct information) so everyone assumed they had the right tickets and that Disney couldn't get it wrong.
Only when half the group were in did we realise their mistake. Then the Disney clogs slowly grind into action. 40 minutes later after stupid questioning, including demands for our passports (as if we'd take them into the park) we were eventually let in! Basically half of our head start eaten up by Disney cock-ups and their painfully slow reaction!
The next day we were in straight away. This was great until my mother in law went to get a drink for our thirsty crowd. The stand had just opened and woman serving didn't have a float big enough to change a 50 Euro note! Then rather than serving my mum in law next (once the float was big enough) she was left waiting whilst endless others were served (probably 2 or 3 other families). 20 minutes later they eventually served her and yet again we'd lost time we should have been using for the rides.
On the final day my sister in law was buy lollies for the kids by the Dumbo ride and there was a problem with the till! 20 minutes later it was fixed.
Some of this was unavoidable, but some is completely within their control. They seem to be great at selling, but not so great at dealing with issues once they arise.
My guess is that Florida or California would be much better, and with the pound where it is that is where I'd suggest Brits go.