Written on: 31/12/2011
We visited disneyland during december of this year, we weren't very happy. First of all we arrived the disney new york hotel, It was just a normal bog standard hotel with no disney touch on it. There were large queues to check in, and I would have thought that the disney characters would be entertaining the kids and welcoming them upon there arrival but they didn't. When we were done checking in we arrived in a poorly themed room that looked nothing like 'New York' at all or had that amazing disney theme to it. It wasn't amazing like made out to be on its website. The room wasn't clean, the bathroom had dirt on the floor when we arrived. Me and my brothers and sisters who are below the ages of 10-7 wanted to go on the rides, but much to our fears the place was packed. Disneyland Paris should have a sense to limit the number of people they have in the park at one time. But they kept on letting people in. So we thought just line up for something so we queued up for big thunder mountain, it was freezing cold and wet. And my aunt who plucked up the courage to get on the ride went on with us. The ride started of fine for a couple of seconds but then as our train got to the very top of the lift hill, the ride stopped the train was almost vertical it was very hard to get out as there was a big gap and it was trouble to get out of the car. We were very unhappy. My aunt now will not go on a roller coaster again because of what had happened she was very upset. The staff got us off quickly but going down the stairs was very tricky in the dark and wet conditions. We were furious we wasted 2 hours of queueing up. We surely thought they would offer compensation to us like lots of other theme parks do, but they didn't. That ride then broke down all the other times that we were there too.
We went to cafe mickey. The service was very very poor. The food was horrible and the price was very hefty. It took us an hour just to get bread on our table. But they did a kind thing and gave us a free garlic bread for saying sorry after we complained. We then visited Planet Hollywood and Anntets diner in the disney village. They had service with a smile the food came very very quickly. Everyone was happy with there service. The staff at disneyland were rude and unhelpful. I asked where this and that was but they just nodded and walked away. And the staff on the rides didn't have any sense of humour or magic about them as advertised by disney. The place was very expensive too. All the rides we queued for broke down once and they just told people to leave without saying sorry or anything. A complete waste of time. The studio backlot tour was absolute rubbish too we queued for an hour just to see one 'alright' set. But the rides were fantastically themed and out of this world but a shame when they broke down and had a large queue. But I wouldn't be prepared to queue for a couple of hours. Yes they have fast passes but they don't really make a difference. I would rate this attraction very poorly. Visit UNIVERSAL STUDIOS instead of any disney parks. We visited universal studios in hollywood and it was amazing. The rides were empty and amazing, they have lots of characters walking around the park unlike disneyland. and they have amazing shows. I would highly recommend universal studios to anyone. It beats disneyland by a 10000 miles. The rides didn't break down once and we went for a week to universal the hotels are amazing there. We visited disney for 3 days and every ride broke down we went on. Very Poor Very Poor disney. The loading staff took there time loading the rides and they were very inefficient.