Terrible, untrustworthy, atrocious customer service. AVOID!

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William H Brown Estate Agents
★☆☆☆☆
1.3
9.0% of users recommend this

Guest's review of William H Brown Estate Agents

“Terrible, untrustworthy, atrocious customer service....”

★☆☆☆☆

written by on 13/11/2013

Re: William H. Brown (Ipswich Office).

Quite simply the worst company i've ever dealt with. Supposed to be moving into a property. Been dealing with them 2 months, i still have no contract, no receipt of admin fees, nothing official to state i'm moving in. They initially tried to change my moving-in date by two weeks from the initial agreed date. Since then they've not returned phone calls or letters, apart from TODAY when i get a call saying that the property i'm moving into in 3 DAYS is in terrible condition and was smoked in previously and needs new carpets and painting and that I WOULD HAVE TO AGREE HOW THIS IS DONE WITH THE LANDLORD. They've had 2 months to sort the flat and 3 days before my move-in date they tell me it needs loads of work and that I have to sort it!!!

The staff are rude, obnoxious and un-informed about their properties. How she got a job i do not know.

Am having nothing more to do with this company, will find somewhere else, even if i have to live on a friends sofa for a few days. I have raised a complaint with the ombudsman. This company should not be allowed to trade.

Words cannot describe how appalling this company is. For God's sake NEVER USE THEM.

  • Rent Property

    Used to

  • Ipswich

    Location

  • Value For Money

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