It just gets worse

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Townends Estate Agents www.townends.co.uk
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clive5's review of Townends Estate Agents www.townends.co.uk

“It just gets worse”

★☆☆☆☆

written by clive5 on 26/01/2014

Back in jolly 2012 it was time to lay down new roots and find a new home, the scanning of the right move took place and Townends had several properties i liked the look of so i gave them a call, a call that would come back to haunt me.
The call needed with all but 1 of the properties being available apparently until somebody actually moves in they stay online well in a couple of months i expect you can get plenty of calls.
I liked the property i looked at and it had some issues like a damaged floor from water and some damp on the walls bad enough to blow the plaster and destroy the paint and a water mark on the ceiling, i was promised these would be fixed before i moved in. So i went for it the landlady is really good apparently, a few hiccups then followed with references and not using my correct name on the tenancy agreement and still using the wrong name on the renewal even though i had been promised this was all sorted out. i think you know what follows in fact at this point i now have a large hole in the ceiling and a bowl underneath to catch the rain as it falls.
Upon calling Townends all you get is that it is up to the Landlord to fix things and go direct we only collect the rent.
Then we get and advertising board first taken down then put back up when asked about this i am told we have the right for 6 weeks after you move in did not see that in any paperwork or informed of that fact, as the contract reached its end the board appeared again another phone call oh that is meant to in the next property i will get it moved they did move it further down my fence.
Moving into my property was also quite an experience i arrived at the exact time for the big check in, that happened 2 hours earlier because of a mistake at the office hey never mind just pop up with several thousands pounds worth of belongings park up and collect the keys from us.
In fairness the Girls in the office have returned most calls, but no help offered, not even when i call asking about another property do they say we will try and help you out no they just say being an existing tenant means nothing all the fees will be applicable again if you rent from us, not even a hint at a discount just another new tenant. Mind you it does help with the loyalty part about sticking with the company.
So now i have reached the end of my tether and it is getting close to me saying thats enough time to move on, so i thought i would check that as required my deposit was protected as i had not received my certificate as it states on the website must happen, i stupidly believed that this was a cert as Townends are a major operator so my shock when filling my details it cannot be found no deposit has been registered.
So there it is my personal journey with Townends, big fees and they fail to even get your name right on the tenancy agreement cannot help a tenant get a leaking roof sorted and basically say one thing and the reality is so very different.

  • Rent Property

    Used to

  • Sunbury

    Location

  • Value For Money

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