Terrible customer service

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HywelDavies's review of Taylors Estate Agents

“Terrible customer service”

★☆☆☆☆

written by HywelDavies on 10/05/2016

I've rented my property in Cardiff Bay through Taylors for just under two years now. They were very good at finding initial tenants although the after sales service has been disgraceful. My tenants have consistently been in arrears and I'm having to chase Taylors almost on a monthly basis for rent payments. (Being based overseas this is very annoying). They consistently ignore your emails and the chance of being called back is slim to none. Despite the promising start, I'm very disappointed and regret letting my property through them. I 100% would not recommend them. Use Taylors at your peril.

  • Rent-Out Property

    Used to

  • Cardiff Bay

    Location

  • Value For Money

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Tonir's Response to HywelDavies's Review

Written on: 12/05/2016

We have experienced exactly the same as you have and wish we'd read reviews before. With that person at the helm it's no wonder the after sales service is so appalling. The man clearly has zero interest in the owners and reneges on almost every assurance!

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Squibakou's Response to HywelDavies's Review

Written on: 11/08/2016

Very interesting that they ignore the calls and emails of both landlords and tenants like myself! It's almost as if they don't care at all...

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Jweeble's Response to HywelDavies's Review

Written on: 21/06/2016

We had bad experience too. Tried to get them to come and value property we need to sell. Bloke didn't even turn up. That was the Kingswood Branch in Bristol. Zero interest there then. Glad we have made alternative arrangements. Couldn't trust an estate agent that doesn't even bother to turn up for the valuation.

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