Written on: 28/10/2011
We used Savills to sell our property but upon receiving a cash offer on the first day, they turned it down without our permission. The prospective purchaser then put the offer in writing with a 30 day time limit, this was never passed on to us or shown to the manager who was shocked when he found out after we informed him. And we only found out about the offer after the 30 day time limit by sheer fluke when we met the couple who had put in the offer. The agent who showed our property to prospect purchasers told them if they didn't buy the filed next to the property another neighbour might buy it and build 6 houses on the land. Again we only found this out when we met with a couple who viewed the property for a second time. The property, in in green belt, a conservation area and is A.N.O.B. Even the manager of the branch admitted that it seemed that the agent seemed to be doing everything he could to not sell the property.
This was in April and we took it away from Savills in June when all this came to light and they have admitted negligence, without prejudice and to date a small amount of compensation. The knock on effect of the agents incompetence has been immense for us and we have just managed to secure a tenant as the alternative would be to reduce the price by several hundred thousand to sell today as the market has dipped dramatically since April.
We are now about to enter negotiations with Savills for more compensation but whatever amount we get, it will now make up for the nightmare we have been put through as a result of this particular agents incompetence.
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