No help from Agency

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Reeds Rains Estate Agents www.reedsrains.co.uk
★☆☆☆☆
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10.0% of users recommend this

Marshall1949's review of Reeds Rains Estate Agents www.reedsrains.co.uk

“No help from Agency”

★☆☆☆☆

written by Marshall1949 on 04/12/2016

Reeds Rains are absolutely rubbish at getting things fixed.
When I arrived at the property I went through the inventory list and returned it to the agency signed and with all of my comments attached. Reeds Rains arranged an inventory clerk and his view on the conditions of the property could not be more inaccurate. I made sure to submit an electronic copy of the inventory with my personal comments. Had I not gone through this process in order to protect my deposit and taking in to consideration how far off the clerk was, I would have, most likely, lost my whole deposit.
The property has problems with the boiler (constantly overpressurised), has no extraction fan in the kitchen, triggering the fire alarm every time I cook (was told by the agency to open a window when cooking), radiators are leaking (told me that this is an issue that should be resolved by the tenant - surely, not if the issue was there prior to moving in).
I have chased the agency, always by email to keep a written copy for myself.
The way Reeds Rains deals with issues only shows me that I will have problems down the line when the time to move out arrives.
I do not recommend this agency, as a matter of fact, my opinion is that this agency is pathetic, unreliable and untrustworthy.
Unfortunately, tenants have very little protection against Agencies/Landlords.

  • Rent Property

    Used to

  • London

    Location

  • Value For Money

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