written by Jack46546 on 17/12/2016
1 STAR RATING (Site wouldn't accept 0)
Possibly the laziest, greediest company I have ever dealt with.
The only department that showed any efficiency was the one that chased you for withholding rent payments.
If they ever fix anything for you, it takes weeks and weeks of constant asking and chasing at best.
For example :
1. Electric shower broken on first day of tenancy. Condemned as "extreme danger to life" by electrician 4 days later. Fixed 3.5 WEEKS later!!!
2. Entry system broken from start of tenancy - NEVER repaired.
3. Chest of drawers damp and moldy. Made clothes stink if kept in there - NEVER replaced/repaired
4. Let workman into home to fit smoke alarm without any prior notice/consent.
5. Washing machine broken with over 3 months tenancy left - NEVER repaired before moving out.
There are more things I could add to the list, these are just the highlights.
It's also worth pointing out that, during all of this beef with them, they never once offered a discount or even said sorry.
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