Worst letting agent

Since AUGUST last year we have sent Julie Twist several emails about some damp that is in the bathroom and the toilet of the flat we are renting from them. This has been reported to maintenance and the property manager with absolutely zero response from any of them.

Since late December 2016, we have been in their Deansgate office 4 times:

- First time: shop was supposed to close at 16:30, we went there at 15:45 and the person there was already shutting the door. Since all their PCs and lights were off already, he said he couldn't help us and to pop in the next working day.

- Second time: the office was open this time and there were 3 people in. However, all their systems were down and they couldn't check anything regarding this issue. None of them remembered any of it either. Felt like none of them had even read any of the emails we had sent... One of them took a note and booked someone to come in on that week to have a look. No one has been here.

- Third time: we explained the issue once again, but the person dealing with it had to go home early that day and the person in the office had absolutely no way of checking how the issue was going. He advised he'd pass a note to maintenance and we would have an update the following day either by email or phone. This was last Monday, 16th of January. Surprise: nobody got in touch with us regarding this. Not the following day, as promised, not the day after. So we went in the office again last Thursday, 19th January...

- Fourth time: this was last Thursday. The person dealing with the issue was in the office this time. The person at the front phoned her so she could come out to speak to us for an update on the issue. For some reason, she couldn't come out to speak to us, so we were promised an update the day after. Another surprise: no update received.

So, as a summary: since August last year, no one has come to look at the problem, no one has given us an update and no one has ever replied to any of the emails we have sent. And it goes further back: in the 2 inspections before 31st August, this was already reported. One of the girls who came to do one of those previous inspections even took photos of the issue. Not sure of what exactly they use their inspections for.

We'll pop in the office once again on Tuesday to see what's the excuse this time. This is causing us trouble with our health, apart from a ridiculous amount of time and effort.

It's not the first time we have similar issue with them. The previous year, we had to threaten to stop paying our rent for them to fix the alarm. They fixed after this threat, many emails and, again, many visits to the office. It took a year to fix the alarm...