Written on: 03/01/2012
Absolutely terrible service. Very expensive fees for the lack of communication provided.
They started off badly by delaying our tenancy agreement when we initially wanted to moved in making us run over on our old lease. They were very hard to contact, left us in the dark the majority of the time.
Since being a tenant with them they haven't once took anything we've said seriously, they never call back, calling them nearly always results in going to answer machine (if you want to get hold of them ask to be on hold rather than go to answer machine they rarely call back). We are now trying to negotiate ending our tenancy with the landlady however they haven't even contacted her yet three weeks after we asked them too, so whether she agrees to cancelling it or not she hasn't yet been given the option. We put very little faith in them managing to replace us as tenants. They are also withholding the landladies details so we can't just ask her for them, despite that actually being against property law.
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