Useless

Hatched.co.uk - www.hatched.co.uk
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salmoliv's review of Hatched.co.uk - www.hatched.co.uk

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“Useless”

Written on: 30/11/2011 by salmoliv (1 review written)

It started really well as I got an appointment to visit the house on a Saturday morning.
After driving 32 miles, one way, with a 4 month old baby, we turned up at the house, with the owner not aware of our visit ...

On top of that, the owner who was emptying the house (we were lucky he was there!) told us that the house was under offer, and that they've accepted the offer ... So it was a complete waste of time and money for us.

The following Monday, Hatched called me to ask me how the viewing went! And at one point, they nearly said it was my fault as the booking was made a month before !!!

I've ask them for a compensation, but all they can do is apologize. I'm afraid, it's not enough for me ...

  • Buy Property

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  • Kitsmead Lane, Longcross, Chertsey, Surrey

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Guest's Response to salmoliv's Review

Written on: 01/12/2011

Hi

We have recognised we were at fault with this viewing as per previous email correspondence and as a result of this we have implemented various system updates to ensure this type of scenario doesn’t occur in the future. Please again accept our apologies for this mistake.

We had left several messages to discuss some form of compensation over the phone however your response had not been forthcoming on this. We are more than happy to open a dialogue with you regarding this.

Regards
James Venning, Director
Hatched.co.uk

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Hidiho's Response to salmoliv's Review

Written on: 09/04/2012

Wow, compensation, I can't imagine I would get the same service from my agent...by what I'm reading about this agent, I'm wishing I used them to rent my flat.

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