Haart Reviews - www.haart.co.uk

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Latest Reviews

★☆☆☆☆

“Horrible !! Get nothing done! Broken contract ”

Written on: 15/05/2015 by Carter178 (1 review written)

They were nice to us until they took our money! A few have been nice, nothing gets done landlord and haart broke contract . Garage full of junk , dead mice , maggots in pillows Messy house , missing light builds , dirty house , rotting front that was in contract and promised to be painted, no garage key, people in nottingham branch saying they will call you back and they don't . Call after call and email after email.. Lived here 3 months .. We are going through this please avoid a huge… Read Full Review

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★★★★☆

“Impressive service”

Written on: 05/05/2015

I was very pleased with the service I received recently from my local branch. I had been with a big estate agency for several months, and was very unhappy with their work. Haart gave a better deal, advertised the property very well, and I had a sale within a week of moving to them. They kept me informed in all stages of the transactions, and helped with negotiations. There were some more minor issues that arose but overall I was very satisfied… Read Full Review

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★★★★★

“Plymouth haart - fantastic !”

Written on: 27/04/2015 by rtKeating69 (1 review written)

I bought my property through haart, and a lady sold it to us. Any problems we faced during the buying process she would sort immediately. Due to job relocation we had to sell and move so we decided to market the house with haart as we had such a good experience first time round. Again, we had another fantastic experience - the photos were taken and the property was put online, we had a viewing within 2 days and she sold our house for full asking price on the first viewing! The fees were a bit… Read Full Review

Haartestateagents's Comment

Written on: 29/04/2015

Hi rtKeating69

Thank you for your review - we are really pleased to hear about your experience with us and the service you received from our Plymouth team.

All the best for the future!


Customer Relations Manager

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★☆☆☆☆

“completely avoid ”

Written on: 11/04/2015 by Julianx74 (1 review written)

SWINDON (stratton branch) I really wanted a house up with haart and made sure they knew this. I was told they was considering offers over the next two working days and was not in an urgent need to take offers there and then. rang up the next day at mid-day and was told the house had been sold. not happy i had been lied to. This branch has a history of doing this and I hope people think twice before using them. they are the worst estate agent in the swindon area by a mile… Read Full Review

Haartestateagents's Comment

Written on: 29/04/2015

Hi Julianx74

I'm so sorry to hear about your experience with our Swindon branch. Please don't hesitate to get in touch via email so we can look into this for you

Many thanks


Customer Relations Manager

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★★★★★

“Excellent service, in particular by Amie Gazzard and ”

Written on: 31/03/2015 by Murrayxy138 (1 review written)

We have just completed on the sale of a property marketed by Haart, Shirehampton and they have been incredibly efficient in helping us to complete the conveyancing process as quickly as possible. We would definitely recommend Haart and this office in particular if you are hoping to for a prompt sale using friendly and efficient agents… Read Full Review

Haartestateagents's Comment

Written on: 29/04/2015

Hi Murrayxy138

Thank you for your lovely review, we are pleased to hear about the service you received from our Shirehampton branch.

All the best for the future!


Customer Relations Manager

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★★★★☆

“House sale”

Written on: 06/03/2015 by redandgreen2 (1 review written)

The Haart team in Rayleigh have worked hard to complete the sale of our house. We had a number of hic-ups that they have dealt with in a professional and responsive way. Our key contacts have been a woman and  the branch Manager. the person I dealt with has been with us all the way liaising with various people and smoothing out problems and keeping us updated with good and bad news. The manager has been there to explain the impacts and solutions for issues that we have had and has an honest… Read Full Review

Haartestateagents's Response to redandgreen2's Review

Written on: 29/04/2015

Hi redandgreen2

Many thanks for your review, we are very pleased to hear about your experience and the service you received from our Rayleigh branch.

All the best for the future!


Customer Relations Manager

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★★★★★

“Great friendly professional service”

Written on: 06/03/2015 by Clairetattin (1 review written)

The team at Swindon Haart Estate Agents have provided me with a fantastic professional and friendly service, infact when a couple of sales fell through, they were straight back on it arranging open viewing days. A great service all round. He even helped me find trades men to get work completed and he kept me fully informed of progress all the way though. Great service and I would definitely either use haarts services again or recommend them to a friend… Read Full Review

Haartestateagents's Response to Clairetattin's Review

Written on: 29/04/2015

Hi Clairetattin

Thank you for your lovely review! We are pleased to hear about the service you received from our Swindon branch and wish you all the very best for the future.

Many thanks


Customer Relations Manager

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★☆☆☆☆

“dishonest, slow and lazy; terrible customer service”

Written on: 04/03/2015 by ktKeegan370 (1 review written)

Unfortunately, my partner and I have had to deal with Haart on several occasions because they happened to have the properties we were looking for. Firstly, we bought a property advertised by Haart. The agent dealing with the sale only worked from 10am to 3:30pm and even then, it was almost impossible to find her. She was always on holidays and rarely returned our phone calls. About 3 months down the line, we had to contact the vendor personally and he was equally frustrated. It turned out he… Read Full Review

Haartestateagents's Comment

Written on: 29/04/2015

Hi ktKeegan370

I am sorry to hear about your experience. Please email so we can investigate these issues for you.

Many thanks


Customer Relations Manager

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★★★★★

“Good Service”

Written on: 02/03/2015 by 122Doyle (1 review written)

My experience with Haarts was overall very positive. The fact that I couldn't be physically around (moved to Ireland) wasn't an issue at all. I was always taken care of and well informed. Your agency dealt with all queries quickly and to my full appreciation. The staff was always very friendly and helpful. For example, I've left some documents for the buyer in the property and these were requested by my solicitor. My handler with the agency went to the property, got the documents and faxed it… Read Full Review

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★☆☆☆☆

“lie,lie.lie one thing this company can do well.”

Written on: 27/02/2015 by glenra (1 review written)

Let me a house with live wires in the house and a massive hole in the garden. no gas safety report and was told this would all get done , I had to stay at my parents house for 6 weeks until it was finally fixed , but of course I still had to pay the rent. I had to leave early for safety reasons. after all the work I done on this house they now want to keep my deposit . they lie ,lie lie and lie … Read Full Review

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★★★★☆

“Good Service”

Written on: 20/02/2015 by Juan340 (1 review written)

The people I dealt with were both extremely helpful during the process of selling the property… Read Full Review

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★☆☆☆☆

“Letting and Sales”

Written on: 11/02/2015 by AlisaO'Leary (1 review written)

One word for this company: AWFUL… Read Full Review

Haartestateagents's Comment

Written on: 19/02/2015

Hi

We're sorry to hear this. Please email us with any issues so we can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“Worst Estate Agents on the market”

Written on: 07/02/2015

This company is absolutely rubbish. Strongly recommend you not to use this agency if you are buying a house. We had a terrible experience when trying to buy a flat through them in Forest Gate. From the very first viewing they were lying about the flat and providing false information. At the time we were not aware of all the lies, so we made an offer, which was accepted. We went about appointing a solicitor and arranging a mortgage as instructed by Haart. However, nothing was moving forwards… Read Full Review

Haartestateagents's Comment

Written on: 19/02/2015

We're really sorry to hear about this. Please email us so we can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

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★★★★★

“Great patience”

Written on: 06/02/2015 by danz007 (1 review written)

difficult sale for all Haart staff and patience was a virtue but they got us there in the end great work Thank you ro all… Read Full Review

Haartestateagents's Response to danz007's Review

Written on: 19/02/2015

Hi,

Thank you for your review. We're pleased to hear about the service you received from the Sheerness team.

All the best for the future

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“Awful Experience”

Written on: 02/02/2015 by Owenkb147 (1 review written)

Dreadful experience. They rented out my property but lied about the tenant being professional. They also failed to carry out the agreed check in. They ignored all my follow up e-mails, even to head office. Avoid… Read Full Review

Haartestateagents's Comment

Written on: 04/02/2015

Hi,

I'm so sorry to hear this. Please email us so we can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

Reply to this comment

Haartestateagents's Comment

Written on: 19/02/2015

Hi

We're really sorry to hear this. Customer service is extremely important to us - please email hus so we can investigate this for you.

Many thanks

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“Horrible company”

Written on: 16/12/2014 by 1959Finnegan (1 review written)

Lies after lies after lies. They've taken me for a fool. So deceitful. Head office and agency are just as bad as each other… Read Full Review

Haartestateagents's Comment

Written on: 19/02/2015

Hi

We're sorry to hear this. Please email us so we can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

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★★★★★

“Dave & Clair”

Written on: 15/12/2014 by DaveandClair (2 reviews written)

The professionalism of the team was excellent and nothing was too much trouble, this was important for most of the viewings and work after the sale was done by the team as we were traveling abroad at the time. An excellent service. I would have liked a cheaper percentage fee but they completed the job and sold the house for just under the asking fee. I would recommend Haart Stratton to others as we were very pleased with the overall service… Read Full Review

Haartestateagents's Response to DaveandClair's Review

Written on: 19/02/2015

Hi

Thank you for your lovely review. We're pleased to hear about the service you received from the Stratton team.

All the best for the future!

Melanie Smith
Customer Relations Manager

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★★★★★

“Nothing too much trouble!”

Written on: 10/12/2014 by RobertoTaylor485 (1 review written)

Friendly courteous staff and everything went like clockwork. Would certainly use Haart again in the unlikely event that I move house. Excellent service and would recommend Haart to my friends and relatives… Read Full Review

Haartestateagents's Comment

Written on: 19/02/2015

Hi

Thank you for your lovely review. We are really pleased to hear about your experience with us and the good service you received.

All the best for the future!

Melanie Smith
Customer Relations Manager

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★★★★★

“Haart Estate Agents Orpington”

Written on: 08/12/2014 by TERRY1965 (1 review written)

The agent took a genuine interest in my property, picking out key selling points which helped to get the potential buyers interest. They arranged an open day which was very efficiently managed, especially as there were quite a few viewers. I ended up with 6 or 7 offers which helped with getting the price I was looking for. This honestly was the first time I didn't get stressed over selling a property as I didn't really have to do much. Everything went very smoothly thanks to Haart, (Orpington… Read Full Review

Haartestateagents's Response to TERRY1965's Review

Written on: 19/02/2015

Hi

Thank you for taking the time to write this lovely review. We are pleased to hear that you received good service from our Orpington branch and wish you all the best for the future.

Many thanks

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“Do Not Use ”

Written on: 17/11/2014 by NeilGrice13 (1 review written)

This company are dreadful. They are keen to take on the business but then once you are signed up it is pot luck how your sale is dealt with. Haart consistently ignored by comments and instructions . I am a Chartered Surveyor and the initial plan was so in accurate I asked it not be used. This was ignored and the plan put up on a number of websites. Some 3 weeks later the plans were still not right despite 5 attempts to change them. I was promised the plans were not on any website but they were… Read Full Review

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