Haart Reviews - www.haart.co.uk

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Latest Reviews

★★★★☆

“House sale”

Written on: 06/03/2015 by redandgreen2 (1 review written)

The Haart team in Rayleigh have worked hard to complete the sale of our house. We had a number of hic-ups that they have dealt with in a professional and responsive way. Our key contacts have been a woman and  the branch Manager. the person I dealt with has been with us all the way liaising with various people and smoothing out problems and keeping us updated with good and bad news. The manager has been there to explain the impacts and solutions for issues that we have had and has an honest… Read Full Review

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★★★★★

“Great friendly professional service”

Written on: 06/03/2015 by Clairetattin (1 review written)

The team at Swindon Haart Estate Agents have provided me with a fantastic professional and friendly service, infact when a couple of sales fell through, they were straight back on it arranging open viewing days. A great service all round. He even helped me find trades men to get work completed and he kept me fully informed of progress all the way though. Great service and I would definitely either use haarts services again or recommend them to a friend… Read Full Review

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★☆☆☆☆

“dishonest, slow and lazy; terrible customer service”

Written on: 04/03/2015 by ktKeegan370 (1 review written)

Unfortunately, my partner and I have had to deal with Haart on several occasions because they happened to have the properties we were looking for. Firstly, we bought a property advertised by Haart. The agent dealing with the sale only worked from 10am to 3:30pm and even then, it was almost impossible to find her. She was always on holidays and rarely returned our phone calls. About 3 months down the line, we had to contact the vendor personally and he was equally frustrated. It turned out he… Read Full Review

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★★★★★

“Good Service”

Written on: 02/03/2015 by 122Doyle (1 review written)

My experience with Haarts was overall very positive. The fact that I couldn't be physically around (moved to Ireland) wasn't an issue at all. I was always taken care of and well informed. Your agency dealt with all queries quickly and to my full appreciation. The staff was always very friendly and helpful. For example, I've left some documents for the buyer in the property and these were requested by my solicitor. My handler with the agency went to the property, got the documents and faxed it… Read Full Review

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★☆☆☆☆

“lie,lie.lie one thing this company can do well.”

Written on: 27/02/2015 by glenra (1 review written)

Let me a house with live wires in the house and a massive hole in the garden. no gas safety report and was told this would all get done , I had to stay at my parents house for 6 weeks until it was finally fixed , but of course I still had to pay the rent. I had to leave early for safety reasons. after all the work I done on this house they now want to keep my deposit . they lie ,lie lie and lie … Read Full Review

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★★★★☆

“Good Service”

Written on: 20/02/2015 by Juan340 (1 review written)

The people I dealt with were both extremely helpful during the process of selling the property… Read Full Review

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★☆☆☆☆

“Letting and Sales”

Written on: 11/02/2015 by AlisaO'Leary (1 review written)

One word for this company: AWFUL… Read Full Review

Haartestateagents's Comment

Written on: 19/02/2015

Hi

We're sorry to hear this. Please email us with any issues so we can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“Worst Estate Agents on the market”

Written on: 07/02/2015

This company is absolutely rubbish. Strongly recommend you not to use this agency if you are buying a house. We had a terrible experience when trying to buy a flat through them in Forest Gate. From the very first viewing they were lying about the flat and providing false information. At the time we were not aware of all the lies, so we made an offer, which was accepted. We went about appointing a solicitor and arranging a mortgage as instructed by Haart. However, nothing was moving forwards… Read Full Review

Haartestateagents's Comment

Written on: 19/02/2015

We're really sorry to hear about this. Please email us so we can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

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★★★★★

“Great patience”

Written on: 06/02/2015 by danz007 (1 review written)

difficult sale for all Haart staff and patience was a virtue but they got us there in the end great work Thank you ro all… Read Full Review

Haartestateagents's Response to danz007's Review

Written on: 19/02/2015

Hi,

Thank you for your review. We're pleased to hear about the service you received from the Sheerness team.

All the best for the future

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“Awful Experience”

Written on: 02/02/2015 by Owenkb147 (1 review written)

Dreadful experience. They rented out my property but lied about the tenant being professional. They also failed to carry out the agreed check in. They ignored all my follow up e-mails, even to head office. Avoid… Read Full Review

Haartestateagents's Comment

Written on: 04/02/2015

Hi,

I'm so sorry to hear this. Please email us so we can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

Reply to this comment

Haartestateagents's Comment

Written on: 19/02/2015

Hi

We're really sorry to hear this. Customer service is extremely important to us - please email hus so we can investigate this for you.

Many thanks

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“Horrible company”

Written on: 16/12/2014 by 1959Finnegan (1 review written)

Lies after lies after lies. They've taken me for a fool. So deceitful. Head office and agency are just as bad as each other… Read Full Review

Haartestateagents's Comment

Written on: 19/02/2015

Hi

We're sorry to hear this. Please email us so we can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

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★★★★★

“Dave & Clair”

Written on: 15/12/2014 by DaveandClair (1 review written)

The professionalism of the team was excellent and nothing was too much trouble, this was important for most of the viewings and work after the sale was done by the team as we were traveling abroad at the time. An excellent service. I would have liked a cheaper percentage fee but they completed the job and sold the house for just under the asking fee. I would recommend Haart Stratton to others as we were very pleased with the overall service… Read Full Review

Haartestateagents's Response to DaveandClair's Review

Written on: 19/02/2015

Hi

Thank you for your lovely review. We're pleased to hear about the service you received from the Stratton team.

All the best for the future!

Melanie Smith
Customer Relations Manager

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★★★★★

“Nothing too much trouble!”

Written on: 10/12/2014 by RobertoTaylor485 (1 review written)

Friendly courteous staff and everything went like clockwork. Would certainly use Haart again in the unlikely event that I move house. Excellent service and would recommend Haart to my friends and relatives… Read Full Review

Haartestateagents's Comment

Written on: 19/02/2015

Hi

Thank you for your lovely review. We are really pleased to hear about your experience with us and the good service you received.

All the best for the future!

Melanie Smith
Customer Relations Manager

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★★★★★

“Haart Estate Agents Orpington”

Written on: 08/12/2014 by TERRY1965 (1 review written)

The agent took a genuine interest in my property, picking out key selling points which helped to get the potential buyers interest. They arranged an open day which was very efficiently managed, especially as there were quite a few viewers. I ended up with 6 or 7 offers which helped with getting the price I was looking for. This honestly was the first time I didn't get stressed over selling a property as I didn't really have to do much. Everything went very smoothly thanks to Haart, (Orpington… Read Full Review

Haartestateagents's Response to TERRY1965's Review

Written on: 19/02/2015

Hi

Thank you for taking the time to write this lovely review. We are pleased to hear that you received good service from our Orpington branch and wish you all the best for the future.

Many thanks

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“Do Not Use ”

Written on: 17/11/2014 by NeilGrice13 (1 review written)

This company are dreadful. They are keen to take on the business but then once you are signed up it is pot luck how your sale is dealt with. Haart consistently ignored by comments and instructions . I am a Chartered Surveyor and the initial plan was so in accurate I asked it not be used. This was ignored and the plan put up on a number of websites. Some 3 weeks later the plans were still not right despite 5 attempts to change them. I was promised the plans were not on any website but they were… Read Full Review

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★★★★★

“Selling my Mum's home..”

Written on: 15/11/2014 by Bubbz (1 review written)

Selling one's home can be a stressful experience,but selling the much loved home belonging to my 98 year old Mother has been very stressful, due to Family complications . Haart has provided a service for me and my Family which has lightened that stress by being very Professional and Friendly at the same time..they even had a comforting word and offered a listening ear when I was sobbing down the 'phone...Many Thanks to all at Clacton Haarts...highly recommended… Read Full Review

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★☆☆☆☆

“Worst estate agent”

Written on: 14/11/2014 by efMartin148 (1 review written)

I hhave been buying a property with Haart sutton but They were not interested in the sale as the seller had committed that he will pay them regardless the sale goes through or not. They did not even inform me that there is al ease on the property and my bank rejected the Mortgage. I would recommend anyone not to buy property through them as their customer service is terrible and they are not bother once the offer gets accepted… Read Full Review

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★☆☆☆☆

“Don't ever let from Haart Ealing. They are so...”

Written on: 28/10/2014 by rachanap (1 review written)

Don't ever let from Haart Ealing. They are so inefficient and un-organised that they will make you life hell. Never Never let from Haart Ealing!!!! Once you let any problem/issue you face with flat/house they would take months to repair. Our boiler repair took 3 weeks and we were without hot water for 3 weeks. Delay was not due technical problem with boiler but issue management at Haart. Every small or big issue they would take a at least month for repair after continuous follow back… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 25/10/2014 by Mxxxx (1 review written)

Please DO NOT use this letting agency. We had a terrible, terrible experience. Haart are very unprofessional to say the least. They'll try to take even pennies off you, and they'll do so. I am genuinely disgusted. I wish I had known better. M… Read Full Review

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★★★★☆

“Sale of property in Borehamwood”

Written on: 23/10/2014 by DiwakarCirium (1 review written)

This is the first time I am selling a property, and the branch manager at Haart, Borehamwood, has been very helpful right from the beginning. He has stablished a very good relationship with both my wife and myself from the very outset. When he went on holiday, we had an unpleasant experience with a dodgy buyer, but the rest of the staff at Haart, Borehamwood, especially the deputy manager, rallied and very quickly found another buyer. Once the branch manager came back from his holiday, he took… Read Full Review

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