Haart Reviews - www.haart.co.uk

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Latest Reviews

★☆☆☆☆

“Horrible company”

Written on: 16/12/2014 by 1959Finnegan (1 review written)

Lies after lies after lies. They've taken me for a fool. So deceitful. Head office and agency are just as bad as each other… Read Full Review

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★★★★★

“Dave & Clair”

Written on: 15/12/2014 by DaveandClair (1 review written)

The professionalism of the team was excellent and nothing was too much trouble, this was important for most of the viewings and work after the sale was done by the team as we were traveling abroad at the time. An excellent service. I would have liked a cheaper percentage fee but they completed the job and sold the house for just under the asking fee. I would recommend Haart Stratton to others as we were very pleased with the overall service… Read Full Review

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★★★★★

“Nothing too much trouble!”

Written on: 10/12/2014 by RobertoTaylor485 (1 review written)

Friendly courteous staff and everything went like clockwork. Would certainly use Haart again in the unlikely event that I move house. Excellent service and would recommend Haart to my friends and relatives… Read Full Review

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★★★★★

“Haart Estate Agents Orpington”

Written on: 08/12/2014 by TERRY1965 (1 review written)

The agent took a genuine interest in my property, picking out key selling points which helped to get the potential buyers interest. They arranged an open day which was very efficiently managed, especially as there were quite a few viewers. I ended up with 6 or 7 offers which helped with getting the price I was looking for. This honestly was the first time I didn't get stressed over selling a property as I didn't really have to do much. Everything went very smoothly thanks to Haart, (Orpington… Read Full Review

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★☆☆☆☆

“Do Not Use ”

Written on: 17/11/2014 by NeilGrice13 (1 review written)

This company are dreadful. They are keen to take on the business but then once you are signed up it is pot luck how your sale is dealt with. Haart consistently ignored by comments and instructions . I am a Chartered Surveyor and the initial plan was so in accurate I asked it not be used. This was ignored and the plan put up on a number of websites. Some 3 weeks later the plans were still not right despite 5 attempts to change them. I was promised the plans were not on any website but they were… Read Full Review

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★★★★★

“Selling my Mum's home..”

Written on: 15/11/2014 by Bubbz (1 review written)

Selling one's home can be a stressful experience,but selling the much loved home belonging to my 98 year old Mother has been very stressful, due to Family complications . Haart has provided a service for me and my Family which has lightened that stress by being very Professional and Friendly at the same time..they even had a comforting word and offered a listening ear when I was sobbing down the 'phone...Many Thanks to all at Clacton Haarts...highly recommended… Read Full Review

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★☆☆☆☆

“Worst estate agent”

Written on: 14/11/2014 by efMartin148 (1 review written)

I hhave been buying a property with Haart sutton but They were not interested in the sale as the seller had committed that he will pay them regardless the sale goes through or not. They did not even inform me that there is al ease on the property and my bank rejected the Mortgage. I would recommend anyone not to buy property through them as their customer service is terrible and they are not bother once the offer gets accepted… Read Full Review

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★☆☆☆☆

“Don't ever let from Haart Ealing. They are so...”

Written on: 28/10/2014 by rachanap (1 review written)

Don't ever let from Haart Ealing. They are so inefficient and un-organised that they will make you life hell. Never Never let from Haart Ealing!!!! Once you let any problem/issue you face with flat/house they would take months to repair. Our boiler repair took 3 weeks and we were without hot water for 3 weeks. Delay was not due technical problem with boiler but issue management at Haart. Every small or big issue they would take a at least month for repair after continuous follow back… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 25/10/2014 by Mxxxx (1 review written)

Please DO NOT use this letting agency. We had a terrible, terrible experience. Haart are very unprofessional to say the least. They'll try to take even pennies off you, and they'll do so. I am genuinely disgusted. I wish I had known better. M… Read Full Review

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★★★★☆

“Sale of property in Borehamwood”

Written on: 23/10/2014 by DiwakarCirium (1 review written)

This is the first time I am selling a property, and the branch manager at Haart, Borehamwood, has been very helpful right from the beginning. He has stablished a very good relationship with both my wife and myself from the very outset. When he went on holiday, we had an unpleasant experience with a dodgy buyer, but the rest of the staff at Haart, Borehamwood, especially the deputy manager, rallied and very quickly found another buyer. Once the branch manager came back from his holiday, he took… Read Full Review

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★☆☆☆☆

“avoid at all costs - find a better letting agent locally”

Written on: 09/10/2014 by raywmaidstone (1 review written)

I was promised first rent payment within 3-5 working days, 14 working days later - guess what, no money. They seem to be professional at fobbing you off but not doing anything that they should. keen to chase me to get non essential work done but haven't handle the handover well. Late with inventory and with utilities switch over. I have two rentals that I manage myself and would do the same again, my advice is use a lawyer to do the necessary deposit and contract work and handle the rest… Read Full Review

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★★★★★

“Haart Basildon”

Written on: 03/10/2014 by Garcia1993 (1 review written)

I can not thank the staff at Haart for their fantastic service throughout the sale of my property. Not only were the staff polite, respectful, friendly and informative. They contacted me and kept me informed of developments through every step of placing my property on the market to exchanging contracts to the end sale. They were always friendly and cheerful even when there was a hiccup and reassured me that it would be sorted. True to their word it was within hours. I would highly recommend… Read Full Review

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★☆☆☆☆

“Don't use HAART”

Written on: 28/09/2014 by cmNeville130 (1 review written)

Never keep you informed, they lie about completion dates, they can't run a bath let alone a estate agents. They don't book surveyors and they leave vital detail until they discover its to late, never use them… Read Full Review

Raywmaidstone's Comment

Written on: 09/10/2014

oh dear - looks like their sales departments are as bad as the letting folk - rubbish, don't pay you when they say, don't get back to you and don't do a hand over properly, I would never use them again RW Maidstone

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★☆☆☆☆

“unprofessional and worst service ”

Written on: 26/09/2014 by Miller1961 (1 review written)

had been under vauled from them and gave them my flat keys , trusted them with my keys and things were missing and they replied they were not worth anything . unprofessional and service they were awful , they did not no if they were coming are going and head office was just has bad , when i complaint . i wanted to end my contact with them because of what happen , there were only 3 weeks left anyway and they refused and made me wait until the end and im a cancer patient and was ill at the… Read Full Review

Haartestateagents's Comment

Written on: 02/10/2014

Hi

We are sorry that you have been unhappy with our Barkingside office however the Ombudsman recently found in our favour in respect of all of the complaints you have raised.

Kind regards

Melanie Smith
Customer Relations Manager

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Camilleri12345's Comment

Written on: 09/10/2014

O really I don't think so , it still on going ,just received a letter from them today . You do not distrory people life with their porperty.

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Camilleri12345's Comment

Written on: 10/10/2014

You have thousands of bad comments from the public , I read about , you are the worst estate in the uk .

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Raywmaidstone's Comment

Written on: 09/10/2014

I have experienced their under value method too

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★☆☆☆☆

“Unprofessional, terrible communication & deposit return”

Written on: 07/09/2014 by Dayanara281 (1 review written)

Do not rent from Haart! They are incredibly quick to take the highest possible letting charges, they won't fix anything within reasonable amount of time. I had a leak from the roof for 3.5 months and had to call them 20 times! Not to mention that when you move out, they won't arrange any check-out with you. If you force them to be present at the check out. You won't get any information how your deposit is going to be returned. Then, you have to call them endlessly to ask for your deposit. They… Read Full Review

Haartestateagents's Comment

Written on: 24/09/2014

Hi,

I'm really sorry to hear about the experience you had with haart. Please email us and we can investigate these issues for you.

Many thanks,

Melanie Smith
Customer Relations Manager

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Raywmaidstone's Comment

Written on: 09/10/2014

they are no better to landlords in my experience, late paying and don't handle a handover professionally, avoid you and blag, blag and blag

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★★★★★

“Happy Customer”

Written on: 02/09/2014 by srHurley137 (1 review written)

I have detailed 2 members of staff, but to be honest everyone who works at the Gidea Park Haart office are all very friendly and helpful. These 2 ladies in particular helped with the various hiccups encountered. From negotiating the price that we wanted to achieve for our home, dealing with our not so great solicitor, dealing with the buyer's not so great solicitor, and then one of the worst case scenario's - not completing on the day that we all thought it would complete. Everyday we were kept… Read Full Review

Haartestateagents's Comment

Written on: 24/09/2014

Hi,

Thank you for the review - it's great to hear about the service you received from our Gidea Park branch and your experience with haart.

All the best for the future!

Melanie Smith,
Customer Relations Manager

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★☆☆☆☆

“Unprofessional”

Written on: 01/09/2014 by hope_smith (1 review written)

- Rip off agency fee's. - No member of staff are honest, sincere or helpful in branch or in admin team. - Fast to take money, in no hurry to return deposits once tenancy finishes. - Will try to charge you for damage to the property present before move in. … Read Full Review

Haartestateagents's Response to hope_smith's Review

Written on: 24/09/2014

Hi,

I'm really sorry to hear about this - please email us so we can investigate this for you.

Many thanks,

Melanie Smith
Customer Relations Manager.

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★☆☆☆☆

“DO NOT USE THIS LETTING AGENCY”

Written on: 18/08/2014 by WILSON12345 (1 review written)

Completely cocked up the vetting procedure. Let my house to a liar and cheat who is refusing to pay rent after just 2 months. The tenant has converted my home into a mess of bin bags, sanitary towels and nappies and I cannot get back in for a whole year!! Negotiators seemingly in cohoots with tenant - only interested in commission. Beware !!! Avoid Avoid Avoid.....nightmare !… Read Full Review

Haartestateagents's Response to WILSON12345's Review

Written on: 29/08/2014

Hi,

Really sorry to hear about your experience with us. Please could you email us with the full details and property details so we can investigate this for you.

Many thanks,

Melanie Smith,
Customer Relations Manager.

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★☆☆☆☆

“Abysmal Service - Mortgage Advisor”

Written on: 07/08/2014 by Leilanim123 (1 review written)

My husband was trying to buy a help to buy property in April, it is now August and it has just been a book of errors by Haart mortgage advisors. They take money and don't pass it onto Santander. We were turned down by a technical error apparently. My husband wrote and we have got £50 from Santander but they told us that Haart had kept all of our fees. Also told that another company Virgin would not touch us for a mortgage. We went to another independent mortgage advisor and lo and behold… Read Full Review

Haartestateagents's Comment

Written on: 29/08/2014

Hi,

We're really sorry to hear about your experience and the service you received. Please feel free to get in touch with us and we will investigate this further.

Many thanks,

Melanie Smith, Customer Relations Manager

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Tradewinds6169's Comment

Written on: 07/12/2014

I am shocked that we are experiencing exactly the same problem. Applied to the mortgage in August. Then Haart mortgage adviser decided to change to Santander in October. He said it should be straightforward transaction but on exchange day end of Nov said mortgage offer is not ready blaming different things? We are still awaiting for a reply from Santander according to this adviser, but when I phoned Santander last week they didn't recognised this mortgage application at all. We are trying to sort it out ourselves now but the experience is terrible, stressful and nobody should be allowed to get away with this malpractice.

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★☆☆☆☆

“Don't do it with them”

Written on: 19/07/2014 by Cesarx500 (1 review written)

Really bad and unprofessional service. Use it and you will regret it big time.... Time and money wasters !!!!… Read Full Review

Haartestateagents's Comment

Written on: 29/08/2014

Hi,

Really sorry to hear this. Please get in touch with us so we can look in to any particular issues you have faced.

Many thanks,

Melanie Smith, Customer Relations Manager.

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