Haart Reviews - www.haart.co.uk

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Latest Reviews

★☆☆☆☆

“COMPLETELY DIABOLICAL! SERVICE FOR OUTRAGEOUS MONEY!!!”

Written on: 27/08/2015 by zoeodonnell (1 review written)

Haart have been the most useless estate agent while trying to sell our flat! It sold first of all within 2 weeks as it is a very sellable flat in a prime location. From then on it was all down hill. Haart pushed our buyers away with their lack of communication and rudeness which in turn meant we lost our house! They were a nightmare to get hold of and never called back when they said they would! They wouldn't even put a for sale board up even though they had done for our neighbours! They lied… Read Full Review

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★☆☆☆☆

“They cost us money! Go Haarts!! (NOT)”

Written on: 25/08/2015 by CooperLyons (1 review written)

I would never refer these to anyone they are dishonest. I left keys to my mums property after her passing asking them to forward all post...nothing until they sold it(which i believe was sheer luck!!) We ended up with a warrant on the property from magistrates and a prepaid meter was installed all behind our backs nothing from Haarts when i found out two days after the sale I phone and they still denied until I got all the proof from SSE then I had had enough and wrote an A4 size letter of… Read Full Review

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★☆☆☆☆

“Avoid, Especially If You Are A Student! ”

Written on: 17/08/2015 by MareliCannon (1 review written)

Haart Norwich A month before we were supposed to move into our house I was informed (only because I rang up to check about collecting keys etc) that the current tenant was not moving out of the house and that we would have to find somewhere else. No help was given whatsoever just promises of links to properties which were never received. To top it all off the company didn't care less and still haven't refunded our deposit. Even after physically driving 4 hours to go into the branch to give… Read Full Review

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★☆☆☆☆

“Hidden fees at every step of renting”

Written on: 25/07/2015 by lc7ms1 (1 review written)

The local letting agents have been great on a personal basis but the central policies are appalling. £60 for an extra tenant (we are a couple with a child), £300 for reference checks (we let out property ourselves and the fee is actually £40), some kind of weird check-in fee of £120 (I presume that's the bit where they handed over the keys and asked us to sign the tenancy agreement and inventory). We then had to pay an undisclosed fee to extend our contract. I say undisclosed because no-one… Read Full Review

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★☆☆☆☆

“Incompetent at every level”

Written on: 12/07/2015

Letting a house through Haart is just signing up to give money away. They will charge you10% of the rent in return they will do..... NOTHING! They do not check the property. They mismanage repairs. But usually don't bother to do them. They send you automated letters about rent arrears, but do not pursue it. They don't even support you when the notice has gone in and the tenants don't leave. Oh and their staff leave quickly if they are any good. Look elsewhere!… Read Full Review

Haartestateagents's Comment

Written on: 15/07/2015

Hello

I'm really sorry to hear this. Please could you email us so we can look in to this.

Many thanks

Melanie Smith
Customer Relations Manager

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Wishiknewb4's Comment

Written on: 27/07/2015

My partner is currently in dispute with your organisation about her Haartbreaking experience. I will forward you her emails in due course. Since your complaints department have not sorted it for her I very much doubt that you will since I believe you are simply trying to take the sting out of my very honest review.

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★☆☆☆☆

“Terrible, Liars and Rude. Never use Haart ”

Written on: 03/07/2015 by taNorth46 (1 review written)

We used them to rent our home- only wanted a family. They were polite and friendly at first, constantly emailing, calling and keeping you updated. Once a family who they said had checked out we accepted them. Tenants missed rent payments about 6 months in and the first we hear from Haart is a letter over 3 weeks later. Call them up and they fobbed us off. 2 months later late again and Haart do not email call but another letter 3 weeks later. Issue with boiler and we had to sort it as Haart… Read Full Review

Haartestateagents's Comment

Written on: 15/07/2015

Hello

I'm sorry and concerned to hear about this. Please could you email us so I can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

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★★★★★

“Sale of my Leigh-on-Sea House - Haart Estate Agents”

Written on: 24/06/2015 by AndyHalls (1 review written)

I recently used Haart estate agents to sell my three bedroom semi-detached property in Leigh-on-Sea. From the very first meeting I was impressed with their professionalism and local knowledge. During what transpired to be a very drawn out sale, I have to say none of which was due to Haart, the team in the Leigh on Sea branch were very supportive working with my purchaser and their legal representatives to overcome any issues. A man was my primary contact during the sale and I have to commend… Read Full Review

Haartestateagents's Response to AndyHalls's Review

Written on: 15/07/2015

Hi

Thank you for your review - we are really pleased to hear about your experience and the service you received from the Leigh-on-Sea team. We will ensure your comments are passed on to the branch.

All the best for the future,

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“UNTRUSTWORTHY”

Written on: 13/06/2015 by 498Carroll (1 review written)

Rented house out through Haart, tennant sub let property Haart said not our problem. No help what so ever. Also found out that the guy employed by Haart to do inventory did not get paid. They asked him to do work then refused to pay him telling him it was landlord that employed him even though they had been paid to do it. They then refused to tell him landlords address so he could not get paid. TOTALLY UNTRUSTWORTH. That is why I tried to give ZERO stars… Read Full Review

Haartestateagents's Comment

Written on: 15/07/2015

Hi

I'm sorry to hear about this. Please could you drop an email to us so we can investigate.

Many thanks

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“LIARS AND ROGUES”

Written on: 11/06/2015 by Lake379 (1 review written)

First of all they took 8 days to appear on Rightmove.We sold our property within 2 days to a cash buyer then 3 weeks later.Haarts said the man need to borrow 20k. Three weeks after that the man needed to borrow 50K.We took money off for this "cash buyer".Because the man never had a survey we asked Haarts to keep sending other people round which they rarely did.They did make 3 seperate appointments for people who never turned up.Then the "Cash buyer" dropped out.When our 10 week contract… Read Full Review

Haartestateagents's Comment

Written on: 15/07/2015

Hi

I'm sorry to hear about your experience, please could you email us so we can look in to this for you.

Many thanks

Melanie Smith
Customer Relations Manager

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★☆☆☆☆

“Please do not use!!”

Written on: 29/05/2015 by Stanley386 (1 review written)

Haart are awful. We rented with them for a year, they would ignore your requests when we needed anything fixed on the property, and would just keep passing you over to another department or colleague. My roommate was once locked out of her bedroom due to a faulty doorlook and it took them days to come out, stating it wasnt an urgent case. But when there was any rent owed they would pester you with phonecalls (we once were owed £10 on our rent due to an oversight, and recieved a call daily… Read Full Review

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★☆☆☆☆

“Horrible !! Get nothing done! Broken contract ”

Written on: 15/05/2015 by Carter178 (1 review written)

They were nice to us until they took our money! A few have been nice, nothing gets done landlord and haart broke contract . Garage full of junk , dead mice , maggots in pillows Messy house , missing light builds , dirty house , rotting front that was in contract and promised to be painted, no garage key, people in nottingham branch saying they will call you back and they don't . Call after call and email after email.. Lived here 3 months .. We are going through this please avoid a huge… Read Full Review

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★★★★☆

“Impressive service”

Written on: 05/05/2015

I was very pleased with the service I received recently from my local branch. I had been with a big estate agency for several months, and was very unhappy with their work. Haart gave a better deal, advertised the property very well, and I had a sale within a week of moving to them. They kept me informed in all stages of the transactions, and helped with negotiations. There were some more minor issues that arose but overall I was very satisfied… Read Full Review

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★★★★★

“Plymouth haart - fantastic !”

Written on: 27/04/2015 by rtKeating69 (1 review written)

I bought my property through haart, and a lady sold it to us. Any problems we faced during the buying process she would sort immediately. Due to job relocation we had to sell and move so we decided to market the house with haart as we had such a good experience first time round. Again, we had another fantastic experience - the photos were taken and the property was put online, we had a viewing within 2 days and she sold our house for full asking price on the first viewing! The fees were a bit… Read Full Review

Haartestateagents's Comment

Written on: 29/04/2015

Hi rtKeating69

Thank you for your review - we are really pleased to hear about your experience with us and the service you received from our Plymouth team.

All the best for the future!


Customer Relations Manager

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★☆☆☆☆

“completely avoid ”

Written on: 11/04/2015 by Julianx74 (1 review written)

SWINDON (stratton branch) I really wanted a house up with haart and made sure they knew this. I was told they was considering offers over the next two working days and was not in an urgent need to take offers there and then. rang up the next day at mid-day and was told the house had been sold. not happy i had been lied to. This branch has a history of doing this and I hope people think twice before using them. they are the worst estate agent in the swindon area by a mile… Read Full Review

Haartestateagents's Comment

Written on: 29/04/2015

Hi Julianx74

I'm so sorry to hear about your experience with our Swindon branch. Please don't hesitate to get in touch via email so we can look into this for you

Many thanks


Customer Relations Manager

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★★★★★

“Excellent service, in particular by Amie Gazzard and ”

Written on: 31/03/2015 by Murrayxy138 (1 review written)

We have just completed on the sale of a property marketed by Haart, Shirehampton and they have been incredibly efficient in helping us to complete the conveyancing process as quickly as possible. We would definitely recommend Haart and this office in particular if you are hoping to for a prompt sale using friendly and efficient agents… Read Full Review

Haartestateagents's Comment

Written on: 29/04/2015

Hi Murrayxy138

Thank you for your lovely review, we are pleased to hear about the service you received from our Shirehampton branch.

All the best for the future!


Customer Relations Manager

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★★★★☆

“House sale”

Written on: 06/03/2015 by redandgreen2 (1 review written)

The Haart team in Rayleigh have worked hard to complete the sale of our house. We had a number of hic-ups that they have dealt with in a professional and responsive way. Our key contacts have been a woman and  the branch Manager. the person I dealt with has been with us all the way liaising with various people and smoothing out problems and keeping us updated with good and bad news. The manager has been there to explain the impacts and solutions for issues that we have had and has an honest… Read Full Review

Haartestateagents's Response to redandgreen2's Review

Written on: 29/04/2015

Hi redandgreen2

Many thanks for your review, we are very pleased to hear about your experience and the service you received from our Rayleigh branch.

All the best for the future!


Customer Relations Manager

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★★★★★

“Great friendly professional service”

Written on: 06/03/2015 by Clairetattin (1 review written)

The team at Swindon Haart Estate Agents have provided me with a fantastic professional and friendly service, infact when a couple of sales fell through, they were straight back on it arranging open viewing days. A great service all round. He even helped me find trades men to get work completed and he kept me fully informed of progress all the way though. Great service and I would definitely either use haarts services again or recommend them to a friend… Read Full Review

Haartestateagents's Response to Clairetattin's Review

Written on: 29/04/2015

Hi Clairetattin

Thank you for your lovely review! We are pleased to hear about the service you received from our Swindon branch and wish you all the very best for the future.

Many thanks


Customer Relations Manager

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★☆☆☆☆

“dishonest, slow and lazy; terrible customer service”

Written on: 04/03/2015 by ktKeegan370 (1 review written)

Unfortunately, my partner and I have had to deal with Haart on several occasions because they happened to have the properties we were looking for. Firstly, we bought a property advertised by Haart. The agent dealing with the sale only worked from 10am to 3:30pm and even then, it was almost impossible to find her. She was always on holidays and rarely returned our phone calls. About 3 months down the line, we had to contact the vendor personally and he was equally frustrated. It turned out he… Read Full Review

Haartestateagents's Comment

Written on: 29/04/2015

Hi ktKeegan370

I am sorry to hear about your experience. Please email so we can investigate these issues for you.

Many thanks


Customer Relations Manager

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★★★★★

“Good Service”

Written on: 02/03/2015 by 122Doyle (1 review written)

My experience with Haarts was overall very positive. The fact that I couldn't be physically around (moved to Ireland) wasn't an issue at all. I was always taken care of and well informed. Your agency dealt with all queries quickly and to my full appreciation. The staff was always very friendly and helpful. For example, I've left some documents for the buyer in the property and these were requested by my solicitor. My handler with the agency went to the property, got the documents and faxed it… Read Full Review

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★☆☆☆☆

“lie,lie.lie one thing this company can do well.”

Written on: 27/02/2015 by glenra (1 review written)

Let me a house with live wires in the house and a massive hole in the garden. no gas safety report and was told this would all get done , I had to stay at my parents house for 6 weeks until it was finally fixed , but of course I still had to pay the rent. I had to leave early for safety reasons. after all the work I done on this house they now want to keep my deposit . they lie ,lie lie and lie … Read Full Review

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