dishonest, slow & lazy; terrible customer service

Haart - www.haart.co.uk
★★☆☆☆
1.7
19.0% of users recommend this
  • Value For Money

ktKeegan370's review of Haart - www.haart.co.uk

“dishonest, slow and lazy; terrible customer service”

★☆☆☆☆

written by ktKeegan370 on 04/03/2015

Unfortunately, my partner and I have had to deal with Haart on several occasions because they happened to have the properties we were looking for. Firstly, we bought a property advertised by Haart. The agent dealing with the sale only worked from 10am to 3:30pm and even then, it was almost impossible to find her. She was always on holidays and rarely returned our phone calls. About 3 months down the line, we had to contact the vendor personally and he was equally frustrated. It turned out he was not getting our messages through the agent and we were not getting his. The transaction was finally completed but a year later we had the unfortunate luck to find another property advertised with Haart. This time we put an offer and we were immediately told that, we had to increase it to secure the sale. We were promised that as soon as we increased it to the desired amount, the vendor would accept it and the property would be taken off the market. We did increase our offer and were reassured that the property was off the market. However, several days later, we were called again and told that another higher offer was received and we had to increase our offer even further to match it. We weren't sure if this was true but we were obviously being played by the agent. When asked why they accepted new offers after taking the property off the market, they said there has been a confusion. After our first bad experience, we decided it was not worth dealing with Haart again.

  • Value For Money

Haartestateagents's Comment

Written on: 29/04/2015

Hi ktKeegan370

I am sorry to hear about your experience. Please email so we can investigate these issues for you.

Many thanks


Customer Relations Manager

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