Dishonest, appalling attention to detail, blame customers.

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Fox & Sons Estate Agents
★☆☆☆☆
1.4
10.0% of users recommend this

IpRab's review of Fox & Sons Estate Agents

“Dishonest, appalling attention to detail, blame customers.”

★☆☆☆☆

written by IpRab on 09/11/2015

I placed my property on the market with the Hastings branch. When I received the property details there were several errors relating to the description of the property. They could not spell my name correctly, when I pointed this out I was blamed.
I included the Audio Visual Tour at a cost of 200 pounds plus VAT, we were told we would be refunded this when the sale was complete. After the sale, I asked when I would be refunded, I was told I did not qualifiy as I did not use their conveyancing service. When the advisor sold the product at no time did he mention there were any conditions attached to being refunded. At the time, I did tell the advisor I would obtain a quote for their conveyancing service but would almost certainly not use it as I was happy with a solicitor I had used in the past. My partner and I questioned him very specifically on the refund and at no time did he mention anything about conditions. If I had known this I would never have used the service as my property was very presentable and very saleable.
I complained to Fox's and a director phoned me and said he spoke to the advisor and was told the advisor "felt" he had explained the conditions. When I told the director he had been lied to he said he wasn't present so he didn't know what was said. I was very angry about not being refunded, I know it is quite a small amount of money but to me Fox's had been dishonest and spent a lot of time defending their position.
Fox's stance was always that I signed the document, my point of view that it is the "professionals" responsibilty to explain the contract counted for nothing. I read the contract but misunderstood it, if the so called professional had done his job and spent around 30 seconds to say "the refund is subject to using our conveyancing service" it would have been clear.
I also received a number of patronising letters saying that they did "sell the property" as though they had done me a favour, when in fact they had been paid a lot of money for doing very little.
I will never use this company again and would recommend people use a different estate agent.

  • Sell Property

    Used to

  • Hastings

    Location

  • Value For Money

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