Express Estate Agency Reviews - www.expressestateagency.co.uk

★★★★★
4.5 / 5
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Express Estate Agency - www.expressestateagency.co.uk

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Latest Reviews

★★★★★

“absolutely fabulous agents.”

Written on: 04/08/2015

the person I've dealt with at express, was the most helpful, conscentious, truthful and trust worth worthy person I've come accross for years. She always rang me back, she never let me down and made the whole business of selling my house as stress free as she could. An absolute star, pity there are not as many people like her in this world. Pity also I can't name her… Read Full Review

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★★★★★

“Simply brilliant from start to finish. ”

Written on: 04/08/2015 by Barrett1980 (1 review written)

Express Estate Agency have recently sold my Mother in Laws house for us. We handed over the keys to the buyer on Friday. Express have been great from start to finish. Always contacting us when something changed and giving me regular updates. Their recommended solicitors are worth their weight in gold it’s been a complicated process but, just like all the Express staff, they have been patient and incredibly helpful. All round effective with a lovely smile at the end of the phone. This was… Read Full Review

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★★★★★

“Sale of house ”

Written on: 30/07/2015 by Gloriazac (1 review written)

I am very pleased with the service provided by all staff at express estate agency found them all to be extremely helpful friendly and efficient. Also thanks to the agent who kept me informed and updated regularly… Read Full Review

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★★☆☆☆

“Hounded”

Written on: 27/07/2015

Sorry, you are one of my sporting heroes but I have to disagree with you. Whilst exploring what they could do for us our answerphone racked up 12 separate messages from some 5 or 6 different staff over a number of days. We had a visit but subsequently said we weren’t going ahead with them (because of their low valuation and high fees) and have had 3 letters since Express remind me of Hotel California, you can check out but never leave! … Read Full Review

Expressestateagency's Comment

Written on: 03/08/2015

Thank you for taking the time to write this review, we do genuinely value all the feedback we receive, both positive and negative. I have emailed you directly from this site as it is always difficult to comment on any reviews via a forum that does not give us direct contact details or the property address.

Feedback is always valuable to us as a great source of learning and we are very keen to understand this in more detail. Can you please email us quoting reference RC0/27/07 and your property details to allow us to investigate this? This will also also allow us to remove your details from any mailing lists.

The Express Estate Agency

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★★★★★

“Absolutely superb”

Written on: 26/07/2015 by addisond (1 review written)

Best decision I ever made was to use Express. Faultless from start to finish. Was always kept fully informed about everything. Every employee was courteous, professional, pro-active and a pleasure to deal with. Excellent liaison by them between both solicitors, vendor and purchaser.House appeared on the internet within 6 hours of initial meeting with their local representative, first viewing one day later followed quickly by other viewings - offer accepted within 8 days of appearing for sale… Read Full Review

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★★★★★

“Excellent outfit the house was sold within a fortnight...”

Written on: 25/07/2015

Excellent outfit the house was sold within a fortnight lots of viewers turned up. The downside Is that their fee is much higher than local agents and the For Sale sign is still there. The staff are excellent and know what they are doing. The paperwork by our solicitors took forever which is no fault of Express. Overall I'm very satisfied. … Read Full Review

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★★★★★

“Stress free experience!!”

Written on: 24/07/2015 by Amina143 (1 review written)

From the very beginning our contact L was very helpful. Keeping us up to date with the transaction of our sale of no 2 and our purchase of no 1. If we ever did this again we would definitely use this agency again. Thanks again everyone… Read Full Review

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★☆☆☆☆

“Didn't confirm my offer in writing”

Written on: 22/07/2015 by gdTilley260 (1 review written)

I put an offer in for a house that was being sold by Express agency and they didnt even bother to put my offer in writing or come back to me to inform me whether my offer had been accepted or not. I didnt therefore get the change to put in an higher offer for my dream house and the person selling the house may have got more money than what they got… Read Full Review

Expressestateagency's Comment

Written on: 24/07/2015

Thank you for taking the time to write this review, we do genuinely value all the feedback we receive, both positive and negative.

It is always difficult to comment on any negative reviews via a forum that does not give us direct contact details. Feedback is always valuable to us as a great source of learning and we are very keen to understand this in more detail.

Can you please email us quoting reference RC02407/SB/BS and your property details to allow us to investigate this?

Our pricing policy is simply based upon achieving maximum value for our customers in the timescales that suit them. Despite now having the address to double check this we often have numerous offers for our clients. Whilst we fully appreciate how devastating it must have been for you to lose out on the property, this property would have been keenly priced to generate high levels of interest. Equally we only ever follow our client’s instructions, as any Estate Agency is legally obliged to do.

We take every complaint extremely seriously and constructively as possible, to please, once again I would urge you to contact us directly then I can understand why you haven’t received this information in writing.

Warm regards
The Express Estate Agency

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★☆☆☆☆

“Not impressed”

Written on: 21/07/2015

After four months and only two viewings with no feedback from either viewing but constant pressure on me to reduce the house price I decided to come off the market with express estate agents, despite giving 28 days notice (twice what most other estate agents require) their for sale board is still outside my house! This is the kind of firm that gives all estate agents a bad name… Read Full Review

Expressestateagency's Comment

Written on: 21/07/2015

Thank you for taking the time to write this review, we do genuinely value all the feedback we receive, both positive and negative. It is always difficult to comment on any negative reviews via a forum that does not give us direct contact details. Feedback is always valuable to us as a great source of learning. I would be incredibly grateful if you could please email me then I can look into this in more detail?

Any Estate Agency in the UK can only advise on marketing prices and any offers then realised from that price point. The marketplace then determines true market value in offers received. Of course we want to achieve as much as possible for every client, that is our job. You should never have felt pressure to accept reduce the marketing price and I am genuinely sorry if our approach left you feeling this way.

We always operate in our customers best interests.

The Express Estate Agency

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★★★★★

“Good customer service”

Written on: 20/07/2015 by Jamisonw1947 (1 review written)

I would like to say that the team were very helpful, always someone at the other end of the phone,. Even though my sale took one time to go through it was. No fault of express estate agents, I got a buyer as soon as I used express and the team member who looked after me was excellentt very friendly and always reassured me along the way. So thankyou for making the traumatic time of selling my property a lot easier… Read Full Review

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★★★★★

“excellent”

Written on: 20/07/2015 by Aliag488 (1 review written)

Excellent service with staff over phone keeping u informed on what's happening with the sale of ur house and a very quick sale through excellent advertisements on web site… Read Full Review

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★★★★★

“Excellent service, and friendly staff.”

Written on: 19/07/2015 by Stewarttj196 (1 review written)

We had an offer on our house within a week of putting it on the market. Connie, who dealt with our case, was incredibly helpful and worked very hard in keeping everyone updated with how things were moving along. She was always cheerful and positive, and very professional. We were very pleased with how Express Estate Agency dealt with everything, and would very highly recommend them!… Read Full Review

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★★☆☆☆

“Garbage”

Written on: 17/07/2015 by Delaney473 (1 review written)

Never spoke to seller I had to go do it. By the time they come back to me for a viewing, i had 2 with the seller directly. Took forever to come back to me and seller. Just too far away and too dis-interested to sell property effectively. Listed the property at £160,000 when the seller asked them to list it for £170,000 as thats what he wanted. Although i paid £165,000 the seller told me that they said they would do this to generate more interest which i think is an unfair… Read Full Review

Worstnightmare20's Comment

Written on: 18/07/2015

I am also in same situation as you I had to do everything, they should be banned they will try to do anything to get bad review removed

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★★★★★

“Great service and friendly advice!”

Written on: 16/07/2015 by sarahlouise338 (1 review written)

Found the service really helpful, always giving updates about once a week or more if needed so I never felt out of the loop and always knew I could pick up the phone for help if I was unsure of the process or what would happen next. Would definitely recommend and if needed I would use them again in the future… Read Full Review

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★★★★★

“Great Service All The Way”

Written on: 14/07/2015 by DB_McGloughlin (1 review written)

Used Express to sell inherited property, the process was smooth and efficient from the start. Kept up to date throughout the whole process. Each member of staff was professional and knew what they where talking about, made it a comfortable and easy sale for something that was a big change for the family. Special mention to the person I dealt with who chased the sale and kept us up to date all the way. Would recommend Express to anyone who is keen to get sold… Read Full Review

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★★★★★

“Great service, thank you!”

Written on: 13/07/2015 by Lisaallen (1 review written)

We recently bought a home via express estate agency. The advertisement was clear and concise and was an accurate reflection of the property. I actually put an offer in on the house on a Sunday evening, which I couldn't do with many other estate agents! Following agreement, the after sales service was also straightforward and trouble free. Just what you need when buying a house, All our queries were dealt with well in a swift manner and with professionalism. I would recommend this company and… Read Full Review

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★★★☆☆

“Kept well informed during the whole process.”

Written on: 09/07/2015 by GwynethT (1 review written)

Express Estate agency were very helpful and kept us in touch most of the time, especially Victoria, during the final days of the sale. We did however think that the charges were too high for the service offered… Read Full Review

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★★★★★

“Thank you”

Written on: 08/07/2015 by claireerroch (1 review written)

I am really grateful to Connie who made our move less painful. It turned out to be quite a long drawn out process but Connie kept us informed and up to date as often as she could. Thank you for all your hard work Connie, you were great xx… Read Full Review

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★★★★★

“Once we had a agreed the purchase of our property the...”

Written on: 08/07/2015 by camak (1 review written)

Once we had a agreed the purchase of our property the person I dealt with has been the point of contact up to completion. She has dealt with all are queries and concerns in a very positive and pro-active manner and is to be congratulated and applauded. She was just BRILLANT. No negatives, just pleased with way she performed, even when conveying 'bad' news to us. If I were an estate agent I would employ her… Read Full Review

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★★★★★

“Professional, friendly and efficient :)”

Written on: 28/06/2015 by GregAndEmma (1 review written)

We have recently purchased a property which was part of a large chain. Despite not being involved in our part of the chain the adviser went above and beyond her duties to help us where our own estate agent and solicitors were failing us. We can honestly say she was the most helpful and professional person that we had the pleasure of dealing with in the entire process. Without her we would most likely still be waiting to exchange! … Read Full Review

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