Daylight robbery

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Connells Estate Agents
★☆☆☆☆
1.4
10.0% of users recommend this

Ucaninanissan's review of Connells Estate Agents

“Daylight robbery”

★☆☆☆☆

written by Ucaninanissan on 21/07/2015

Let me start off by saying that a good friend of mine lost out on a property due to trying to use their own mortgage broker against the wishes of Connells. I didn't want to fall into the same trap but had no choice as the property I wanted to purchase is exclusive to Connells. I therefore took out a lifetime mortgage membership with admin fees for £600. A week later I was informed my mortgage application got rejected and there was no suitable alternative due to Connells only having 15 lenders on their panel. The advisor had no idea what to do next!

I have since got a mortgage with another lender with no hassle and used my own mortgage consultant.

I phoned up my branch to ask for a refund and I was told "Sorry but the fees are non refundable". £600 down the drain and I didn't even get a mortgage with them!

im really disappointed with the outcome and will write a complaint and hope to get the FOS involved pending the outcome.

Please do not use Connells unless you want to be forced to use their service and lose money along the way.

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