Choices Estate Agents Ltd Reviews - www.choices.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Very poor agent. Many issues some major some minor...”

Written on: 27/11/2014 by 394Dudley (1 review written)

Very poor agent. Many issues some major some minor but all together make them seem as though Choices did not really care. Two large problems, although Choices said they could increase the monthly rental, I declined as I was content with the payment and it would cause our tenant problems. However Choices still went ahead and increased the rental (without telling me) and thus arrears built up. The second, our tenet left in May leaving damage to the property, they did not dispute my claim… Read Full Review

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★☆☆☆☆

“Awful beyone belief”

Written on: 28/08/2014 by laralamb (0 reviews written)

My wife and I trusted this company with our former home.. but have been badly let down...by awful service..in fact mostly no service...promises not kept...people not returning calls and not sorting out problems not doing proper checks on tenants..and please do not blame other parties..this is what we paid a lot of money for.. my wife has an auto immune illness I have a heart condition.. we have no property...we have had no rent...we now have stress...problems and i could have dont better… Read Full Review

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★☆☆☆☆

“Dont Use Them”

Written on: 14/08/2014 by Lyricn477 (1 review written)

Don`t use them. Lazy and rude people. i just lost £500… Read Full Review

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★★★★★

“HASSLE FREE AGENT!”

Written on: 23/05/2014 by AhmedHassoneh (1 review written)

I have been dealing with Asa and the team in Brighton with my recent move. The Team are always in contact and make things very easy for me. When you register to find a property their team will call regularly and make sure that you know when a new property comes available. If i were a landlord i would be happy to have them as my agent as they look after tenants really well… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 05/03/2014 by Justice1975 (1 review written)

This has been the worst experience ever! do not use Choices! after decided to buy a property overseas in Hungary with Choices, i thought they would help with the stages to the end, but NO! they robbed me of my money! and many others. They gave promises and agreed contracts with Uni-Credit bank to organised the mortgage, deposits and told me everything is was fine and it was not. If there is anyone out there who brought a Hungary property through choices contact me… Read Full Review

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Sptut's Comment

Written on: 11/04/2014

i thought the worst were HOMES FOR YOU ! Anyone else had problems with them? they dont belong to any scheme because they are dishonest people to say the least

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Stephanieprior's Comment

Written on: 13/05/2014

Choices Acquisitions (to which you refer rather than estate agents) are members of The Property Ombudsman scheme and are committed to treating customers fairly. We are not perfect but will deal with any complaints in accordance with our complaints procedure and are willing to submit our files to the Ombudsman in the case that we cannot satisfy a complaint. We have many genuine good reviews on the biggest independent UK Estate Agent review site. I am more than happy to deal with complaints direct if you have not already been directed to our complaints procedure.

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★☆☆☆☆

“LANDLORDS BEWARE - SMALL PRINT STEALING”

Written on: 03/01/2014

I am a landlord with several properties that I have rented out for over 20 years and in all this time I have never had the misfortune of dealing with such unprofessional duplicitous agents. DO NOT AGREE TO ANY PRIMARY tenancy which they do not outline UNTIL after you agree to having a tenant from them- This is a tenancy where they act as the landlord taking tenant's money and then taking their made up non agreed fees from the tenants payments. Supposedly to keep my address anonymous- why - also… Read Full Review

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Sptut's Comment

Written on: 11/04/2014

so many letting agencies are the same ! its a shame there is little regulation

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Stephanieprior's Comment

Written on: 13/05/2014

Choices Primary Tenancy is a unique service offering considerable advantages to 80% of our Landlords without extra charge. I am sorry if this has not been of benefit to you or you have not been properly advised on the benefits but I am more than happy to deal with you directly if I can be of further assistance. Alternatively we have a formal complaints procedure and are members of The Property Ombudsman Scheme and if I am unable to satisfy your complaint you may escalate it to the Ombudsman free of charge who will give an impartial view on the complaints. Choices branch network is currently number 2 on the biggest independent UK Estate Agent review site out of over 12000 agents and last year we won. Do co ntact me if I can be of further help.

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Poppy345's Comment

Written on: 02/07/2014

So much for your help, you have ignored many emails from me and finally came back with a load of lies and threats- as Head of Legal at Choices you act unprofessionally and also lie See you in Court cant wait

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Laralamb's Comment

Written on: 18/07/2014

i have just had a very bad encounter with can you please ring me, need to discuss the above thanks

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★★★★★

“Best in Crawley”

Written on: 27/11/2013

Choices helped me out big time when i needed them especially the person we spoke to who was very helpful… Read Full Review

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★☆☆☆☆

“Cannot agree more with all the negative reviews. This...”

Written on: 18/07/2013

Cannot agree more with all the negative reviews. This company is in business purely to take money hard working people. They will attempt to lie and cheat money out of you and will only back down when you start legal action. They know they are in the wrong but obviously some people just walk away and as such they continue to push their luck. Get all documents checked by solicitor before signing, its worth the £50 so they don't trick you out of fees for doing no work. Their contracts are full… Read Full Review

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Stephanieprior's Comment

Written on: 13/05/2014

It is not clear if this comment is from a tenant or landlord, or indeed what the issues are but Choices are committed to treating customers fairly and although we are not perfect Choices branch network is currently number 2 on the biggest independent UK Estate Agent review site out of over 12000 agents and last year we won. If there is a genuine complaint that needs addressing do please use our complaints procedure or email me.

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★☆☆☆☆

“Hassle Hassle Hassle”

Written on: 13/06/2013

This Estate Agent gives Estate Agents a bad name. They hassle non stop without being asked. I have received numerous letters from them offering their services in finding me a new tenant. I don't know how they found my name and address as the landlord of the property but they did. They have written to me at least six times, at my home address and at my tenant's address. I have my own agent. I even have a new tenant. I have faxed them and sent their letters back but still they keep coming. it… Read Full Review

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Stephanieprior's Comment

Written on: 13/05/2014

I am sorry if you feel you have been contacted unnecessarily, you can of course register to take yourself off any mailing lists and there are many sites if you do a web search that can help you with that. Choices branch network is currently number 2 on the biggest independent UK Estate Agent review site out of over 12000 agents and last year we won. We have a huge database of tenants and a reputation for filling properties quickly and without fuss. Dont knock it til you try it!

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★★★★★

“Thank You Choices ”

Written on: 22/05/2013 by matmarcus (1 review written)

They couldn't have been more helpful! They had everything sorted in a timely manor for me and were a lot friendly than other agent that i came across in Sutton… Read Full Review

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★☆☆☆☆

“Great at getting a tenant in, charges galore thereafter!”

Written on: 02/05/2013

As a Landlord contracted up with Choices in Redhill I thought it only fair to warn people, STEER CLEAR OF CHOICES! On a plus point they seem to be very quick to get a tenant in, but thereafter the service and your bank balance goes downhill fast! They charge for EVERYTHING! Changing a tenant can cost $400-£500 plus the 10% management fee. Admittedly some within that are necessary, Inventory and Deposit registration, but others are way over the top, check in/out fees for example, that they… Read Full Review

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Stephanieprior's Comment

Written on: 13/05/2014

Obviously I do not know the specific details of your complaints, and if you wish to make a genuine complaint please do use our complaints procedure during which I would try to resolve any issues and thereafter if you remain dissatisfied you can escalate your complaint to the Property Ombudsman who would review your complaint free of charge. Much of the information in your comment is not correct and I would be more than happy to correct those mis-assumptions or statements from you in order that this can be corrected, please feel free to check any of those with me. We are a large agent with mainly good reviews.

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★★☆☆☆

“LANDLORDS BEWARE”

Written on: 23/03/2013 by Mr_Johnson234 (1 review written)

Choices have a very sneaky clause in their contracts which all landlords need to watch out for. It states in the T&C's that at the beginning of a 12 month period the landlord must pay 10% management fees upfront and is non-refundable. On the surface this might sound reasonable but the reality is quite different. For example, if a tenant moves into your property on 1st January 2013 it means that on every anniversary of this date you pay 10% management fees upfront. If you ever decide you want… Read Full Review

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Stephanieprior's Response to Mr_Johnson234's Review

Written on: 13/05/2014

This comment is technically incorrect, and indeed although many agents charge annual fees on a renewable basis, and this will be no surprise to seasoned professionals, there are many and varied reasons and times when those fees can be changed, renegotiated or cancelled and you should always try and speak to your branch manager in the first instance but if you have no success can escalate your complaint to me via our complaints procedure. We have many good reviews. If you have a genuine complaint however do not hesitate to contact me direct.

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★☆☆☆☆

“poor service and high costs”

Written on: 11/01/2013

i use choices to rent out a few properties, they effectively lock you in using Primary tenancies where they are the tenant and then sublet. this means the tenants "belong to them". however all the costs are passed on to the landlord and they still charge me tenancy renewal fees rather than allowing it to progress to a rolling tenancy which wouldn't require fees. Costs of repairs using their preferred suppliers are very expensive, the simplest of issues ends up costing hundreds. Many… Read Full Review

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Propman1's Comment

Written on: 22/01/2013

i have noticed that some other negative reviews and comments have been removed from the site recently!

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Stephanieprior's Comment

Written on: 13/05/2014

This is an interesting post and if you have a genuine complaint I would welcome the opportunity of dealing with this via our complaints procedure. Choices branch network is currently number 2 on the biggest independent UK Estate Agent review site out of over 12000 agents and last year we won. We are members of the Property Ombudsman and any complaint that cannot be satisfied by me may be escalated to them free of charge.

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Laralamb's Comment

Written on: 15/09/2014

we have emailed you and never ever had a reply...people are correct this is an awful company and should be named and shamed..we now have a solicitor involved so watch this space....michele broad
you take advantage of peoples inexperience but your bad reputation is now catching up with you

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Grr47's Comment

Written on: 29/04/2013

Hear Hear!! Couldn't agree more with this statement, this could have been written by myself, exactly the same situation! A fully managed fee is nothing of the sort, all kinds of different fees are added, worrying I have recently noticed as one example they have charged myself and the tenant for "Check-outs" Something I thought was an outlawed practice! As for customer service.... forget about it! As a Landlord they don't seem to view you as a customer - a company needs to know where its income is derived from and Choices do not! Its ethos seems to be charge charge and charge some more.

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Laralamb's Comment

Written on: 15/09/2014

so so agree

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★★★★★

“freindly-user website”

Written on: 21/12/2012 by turkishproperty (6 reviews written)

a nice website for the agent. offers easy layout and useful info. good luck carol… Read Full Review

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★★★★☆

“Choices is one of the best letting agent in Crawley”

Written on: 16/08/2012 by SriramRaju (1 review written)

I happened to visit couple of houses through choices and they could able to find me the House suiting my budget and location I requested for within couple of days. The staff, especially Darren Broom is very helpful, polite and always available. Good job and looking forward for the same kind of service after contract being signed… Read Full Review

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★★★★☆

“HElpful to find a property”

Written on: 16/08/2012

Choices are helpful for finding a property… Read Full Review

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★☆☆☆☆

“I got a property through these people, on the first...”

Written on: 26/07/2012 by LondonTenant (1 review written)

I got a property through these people, on the first day one of the agents was ment do the check-in and told me to meet him at the property. Did not even show and then tried to call me another day at his convenience. When I called them up few months down the line to get the landlord to sort out something, the agent actually told me he's at work. Like im bothering him because collecting my money should be his only job. Now I have left the property and it took a month and several letters and… Read Full Review

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Stephanieprior's Response to LondonTenant's Review

Written on: 13/05/2014

There certainly seems to have been misunderstandings with this tenant and if they had followed the complaints procedure or disputes procedure via TDS it possibly could have been cleared up earlier. Its disappointing when we dont live up to our own standards, however this was a few years ago and our reviews have certainly improved since.

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★★★★★

“Crawley Choices Letting Angecy”

Written on: 14/04/2012 by bartholomew3 (1 review written)

We have a flat let by Choices for 4-5 years. We always have tennants. The staff, especially Lisa and Helen are very helpful, polite and always avaliable. They have always got me a good rent and good people. I am very pleased with them… Read Full Review

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★★★★☆

“Good variety of choices and helpful staff”

Written on: 01/04/2012 by Pound_Hill_tenant (1 review written)

Good variety of choices and helpful staff. Straightforward to deal with so far. Now that the contract is signed, I am looking forward to see the same level of service for property management… Read Full Review

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★★★★★

“Professional & courteous”

Written on: 30/03/2012 by JoWright (1 review written)

Professional, courteous, punctual-one of the few agents to call us back and organise a viewing in 10 minutes. Nice guy, would recommend in future… Read Full Review

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