Written on: 26/07/2012 by LondonTenant (1 review written)
I got a property through these people, on the first day one of the agents was ment do the check-in and told me to meet him at the property. Did not even show and then tried to call me another day at his convenience.
When I called them up few months down the line to get the landlord to sort out something, the agent actually told me he's at work. Like im bothering him because collecting my money should be his only job.
Now I have left the property and it took a month and several letters and emails for my deposit to be returned. And they still did not return the full amount and made up several stories why they should keep some of my money.
Another email from me and the landlord they said they will refund the full amount but they been saying this for over a month. The original letter and email from the landlord stated my full deposit to be returned to me. But the people at Choices kept telling me so many reasons why they wont return my deposit.
Even though the deposit is only there for the landlord's protection and once they said to release the full amount. They completely broke the tenancy agreement and TDS guidelines for deposit return. Just kept making up lies to justify what they're doing. I'm seriously considering taking them to court for negligence as I have all the evidence in the form of emails and recorded letters.
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