Worst letting agent I had so far

“Worst letting agent I had so far”

Written on: 17/05/2012 by u255387 (1 review written)

I spent £450+ on cleaning on a one bedroom flat in Bath after 2 years tenency. They claimed there were damages in the bathroom. They used a lot of the emails to make us believe the damage is real. They claimed they have the protection from the tenancy agreement and always win the Court case to make us think carefully if we put it to the Court. They refused us to re-visit the flat when we said we wanted to visit the flat again (even we pay them). Took 3.5 months and a solictor to get the deposit back. Took 7 months and submitted to the Court to end the issue.

They claimed that… (extracted from the emails)
• Replacing the taps £355
• Replacing the bath & tiling £1000
• Replacing the shower fitting £70
• Replacing the shower board seal £25
• Replacing the toilet seat £130
• Cleaning on the toilet £60
• Replacing the windows keys £45
• Dry Cleaning on the curtain £300+ (we quoted it from the same company individually £55)
• Extra cleaning for the flat £200+ (we had already paid £450+ to use the cleaning company recommended by them before we moved out)
• Sub-letting the flat to our baby (they did not give me a figure)
• Agent fee to communicate with me £550+
Total £2735+ (plus refused to return my deposit of £862.50).

I also spent time to get the second opinion on…
• 2x professional residential cleaning companies on the bathroom
• 2x letting agents on the bathroom condition
• 3x dry clean companies on the curtain
• 2x solicitors to claim the deposit back and advice
• Deposit Protect Scheme
• Bath MP team
• Bath Citizens Advice Bureau (4 days)
• Comments from neighbour
• 25 emails from me to CIL and 36 emails from CIL to me