Written on: 02/03/2013
Don't ever use Bridgfords Estate Agents if you value your money. We had the misfortune of dealing with the Sandbach branch and frankly it is an experience that we will never forget and never wish to repeat! Through complete misinformation (and false optimism portrayed by Bridfords at the time of our sale) they cost us £1049 removal cost cancellation fee for a completion that never went through; and looking back at the situation, was never ever going to go through, despite all of the positive assurances from the sales staff at the Bridgfords. We took the issue up directly with the Managing Director of Bridgfords (Mr M. Alcroft) but not surprisingly he defended his staff to the hilt. Interestingly he made it very clear that the only obligation that Bridgfords have in exchange for paying them over £8400 for the privelage, was to introduce a Buyer who would eventually buy your property; that's the full scope of their role. Astonishingly, they have no other responsibility for managing the Buying / Selling process...so beware! Don't get caught like we did. Finally, Bridgfords also threatened to take legal action against us for recovery of the outstanding £1049, I had legitimately withheld while the dispute was still under investigation by them; nothing but bully boy tactics to force you to pay. I wouldn't have minded but we had paid the the balance of the invoice in good faith. The sooner that 'Rightmove' remove the barrier preventing private individuals marketing their own property, then the better! Watch out!
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