Toby Food Policy seems to be changing

Click here if this is your business
★★★☆☆
2.9 / 5
69% of users recommend this
Click here if this is your business
  • Quality of service

  • Quality of food

  • Value For Money

DaveWBrown's review of The Toby Carvery, Runwell

★★★☆☆

“Toby Food Policy seems to be changing”

Written on: 03/05/2012 by DaveWBrown (15 reviews written)

This is the second time we have visited this restaurant since the introduction of a payable option for "a larger meat portion". You can pay for "more meat" plus a (cheap) sausage plus an extra Yorkshire pudding (which you can take anyway). The first visit we noticed we were served with far less meat than usual on a standard meal. We waited until the SECOND visit to make sure it was not just a stingy chef - and it wasn't. This seems a very tacky way to save costs (and not very good marketing) and does nothing but drive customers away. We will be investigating other Toby carveries to see if this is (as we expect) a general policy - it seems it is as my brother has also complained about the Toby Carvery in Southend. We also noticed a decrease in the range of vegetables available - this may have been temporary - time will tell. So, we would still recommend the restaurant at the moment - but they may be "killing the golden goose" that made them popular.

  • British

    Food Type

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Davewbrown's Response to DaveWBrown's Review

Written on: 25/06/2012

OK, we've since been back to this restaurant and have been pleasantly surprised at the "standard" meat portions - they are back to normal. Either we suffered from a very stingy server OR there have been other complaints and the problem resolved. Whatever it was, the restaurant is back in our good books again. Meat delicious and the vegetable selection was very large.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review