Ride-Away - www.rideaway.co.uk Reviews

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★★☆☆☆
2.1 / 5
From 4 reviews
29% of users recommend this
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★☆☆☆☆

“Save your Money, go elsewhere”

Written on: 11/05/2014 by ebonyuk72 (1 review written)

I bought a pair of Shires riding boots for my daughter, she wore them for 3-4hours, ONCE a week, and in less than 5months their knackered. The insole is actually cardboard so as her (and anyone else's) feet sweat, the cardboard gets damp, then wet, then falls apart until it totally disintegrates which hers did, this meant that her foot wasn't protected at all, all she had on the ball of her foot was the rubber of the boot and the thin lining which isn't foam, as stated in the product… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 31/12/2013

Ordered some boots for an xmas present on the 15th dec, phoned on the 22nd to find where they were to be told they were out of stock, nothing on the website to say this. I asked when they would arrive, i was told shortly after xmas, phoned again on the 31st to be told they had been dispatched on the 28th but miss sorted by parcelforce and the tracking code stated they would arrive on the 31st. Guess what did not arrive, i phoned again to get the tracking number, the one they gave me did not… Read Full Review

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★☆☆☆☆

“badly advertised items”

Written on: 16/01/2013 by Jenwen (2 reviews written)

Bought a £100 riding jacket last month advertised in the mail order brochure as waterproof, which it is not they argued and argued and in the end said it was only water repellant not waterproof! so Buyers beware!… Read Full Review

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★☆☆☆☆

“Misleading website, rude staff and owner”

Written on: 18/04/2012 by ConsumerRights7487 (2 reviews written)

I live in Guernsey and I ordered £60 worth of vouchers for a member of staff. Upon checkout the amount was automatically deducted to £50 through no fault of my own, I took the payment through their "secure" payment system and that was that. I checked the bank account a few weeks later and they had deducted £10 and then another £50 from our account. I spoke to a rude girl on the phone and exchanged many emails with a person called Stephen (this girl also gave me the wrong email on the… Read Full Review

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Angelaclark's Response to ConsumerRights7487's Review

Written on: 04/09/2012

The reason for this happening is the customer lives in the Channel Islands and hence is Vat exempt. The website recognised this and deducted vat from her order, reducing the value of her order to £50. Recognising that the customer wished to purchase £60 of gift vouchers this is exactly what we did for her.We tried very patiently to explain but were unable to make her understand. Following the advise of the Vat office we have now been able to make our Gift Vouchers vat exempt so that the website will not deduct vat from them in this way. The problem is now solved.
The Ride-Away Team.

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