Ride-Away - www.rideaway.co.uk Reviews

Click here if this is your business
★★☆☆☆
2.1 / 5
From 8 reviews
25% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Ride-Away - www.rideaway.co.uk - Ask a question now

Media Gallery for Ride-Away - www.rideaway.co.uk

Ride-Away - www.rideaway.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Extremely Expensive”

Written on: 19/09/2014 by Mandy670 (1 review written)

I purchased snow river boot in brown on 10 September. Did not think to shop around as it seemed a very reputable company. after receipt of the boot and wearing it once I decided it was not for me as too high and pinched my legs. went to sell on ebay and found other providers selling exactly the same item for 100.00 LESS. My advice is shop around there are far cheaper providers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Save your Money, go elsewhere”

Written on: 11/05/2014 by ebonyuk72 (1 review written)

I bought a pair of Shires riding boots for my daughter, she wore them for 3-4hours, ONCE a week, and in less than 5months their knackered. The insole is actually cardboard so as her (and anyone else's) feet sweat, the cardboard gets damp, then wet, then falls apart until it totally disintegrates which hers did, this meant that her foot wasn't protected at all, all she had on the ball of her foot was the rubber of the boot and the thin lining which isn't foam, as stated in the product… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Mens jodhpurs”

Written on: 23/04/2014

I live in France and ordered these jodhpurs because it is almost impossible to find similar ones in France. They arrived rapidly, but as they did not have side pockets, I contacted Rideaway by telephone and was told how to proceed for an exchange. I returned the jodhpurs and ordered more expensive ones with side pockets. I was rapidly contacted re payment and advised that postage of the exchange order was free. The final order arrived within a couple of days and the quality is very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waste of time”

Written on: 31/12/2013

Ordered some boots for an xmas present on the 15th dec, phoned on the 22nd to find where they were to be told they were out of stock, nothing on the website to say this. I asked when they would arrive, i was told shortly after xmas, phoned again on the 31st to be told they had been dispatched on the 28th but miss sorted by parcelforce and the tracking code stated they would arrive on the 31st. Guess what did not arrive, i phoned again to get the tracking number, the one they gave me did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor Customer Service”

Written on: 18/12/2013 by grhgrh (1 review written)

Impossible to contact by phone, message states "Cannot take your call, and you CANNOT leave a message, try again later" NOT good enough. Also, very slow in despatching goods (I suspect they were out of stock, but no information to that effect provided) Goods are actually good quality....when you eventually get them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Postage”

Written on: 21/03/2013

I ordered an item off the website but found out later you could only pay for postage seperately. After numeros emails I finally got my item sent. I am waiting fot it to arrive but found the staff easy to deal with especially with the time difference. I think they need to make their postage a little easier to understand when ordering from the website. Other than that great service and I look forward to receiving my package soon. I at least know for next time abou the postage. As a new buyer I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“badly advertised items”

Written on: 16/01/2013 by Jenwen (2 reviews written)

Bought a £100 riding jacket last month advertised in the mail order brochure as waterproof, which it is not they argued and argued and in the end said it was only water repellant not waterproof! so Buyers beware!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Misleading website, rude staff and owner”

Written on: 18/04/2012 by ConsumerRights7487 (2 reviews written)

I live in Guernsey and I ordered £60 worth of vouchers for a member of staff. Upon checkout the amount was automatically deducted to £50 through no fault of my own, I took the payment through their "secure" payment system and that was that. I checked the bank account a few weeks later and they had deducted £10 and then another £50 from our account. I spoke to a rude girl on the phone and exchanged many emails with a person called Stephen (this girl also gave me the wrong email on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Angelaclark's Response to ConsumerRights7487's Review

Written on: 04/09/2012

The reason for this happening is the customer lives in the Channel Islands and hence is Vat exempt. The website recognised this and deducted vat from her order, reducing the value of her order to £50. Recognising that the customer wished to purchase £60 of gift vouchers this is exactly what we did for her.We tried very patiently to explain but were unable to make her understand. Following the advise of the Vat office we have now been able to make our Gift Vouchers vat exempt so that the website will not deduct vat from them in this way. The problem is now solved.
The Ride-Away Team.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview