Written on: 07/06/2013 by Franbaz09 (1 review written)
I ordered a rug on 13th may, web site said it was in stock. They took my money the next day and I received a confirmation email saying rug would be despatched via parcel force. After 2 weeks no sign of rug, I have phoned and left lots of messages, no one ever answers the phone, I have also sent numerous emails and have written. Eventually emailed saying I wanted to cancel order. I did get a reply with a poor excuse saying how busy they were but they would give me a refund. A week later still no refund, I received another email saying that the accounts department have a 3 week back log and would sort my refund soon. Pity they didn't take 3 weeks to take the money from my account!!
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