Hope Valley Saddlery - www.hopevalleysaddlery.co.uk Reviews

★★★★☆
3.6 / 5
From 8 reviews
63% of users recommend this
  • Value For Money

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Hope Valley Saddlery - www.hopevalleysaddlery.co.uk

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Latest Reviews

★★☆☆☆

“Sadly disappointed”

Written on: 15/09/2014 by Neiderau (1 review written)

I ordered some Mark Todd short boots on 6th Sept during a visit to their Somerford park shop where they young assistance was very pleasant. She told me she would ring me on Monday to advise when they would be in, this didn't happen. When I rang on Tuesday evening first they couldn't find my details, then I was told they should be in tomorrow Wednesday, someone would phone to confirm, again didn't happen. I phoned on Friday to be told, yes they had had a delivery, my boots were probably in… Read Full Review

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★★★★★

“Great prices, shipping costs, good customer service”

Written on: 25/12/2013 by jokerkali (1 review written)

I have ordered from this internet shop on a regular basis for more than 2 years, and am very happy and will continue to order from them in the future. Great prices + customer service, and fantastic international shipping prices (£8-12 to Germany!). There have been a few small issues with my orders over the years, but they have always taken good care of me… Read Full Review

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★★★★★

“Excellent Service”

Written on: 11/05/2013

I ordered a pair of Jodphurs on Wednesday which were delivered by Friday (2 days), these were unfortunately too small, so I returned them on the Saturday, I received an email on Tuesday to say they had received them (bearing in mind that Monday was a Bank Holiday). The refund was in my account by Thursday. Fantastic service thank you. I have re-ordered another size which are perfect!! :)… Read Full Review

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★★★★★

“I have ordered several times from HVS and have always...”

Written on: 03/04/2013 by Chasey123 (1 review written)

I have ordered several times from HVS and have always had positive experiences. I exchanged a gilet that didn't fit me when I tried it on at home and they were fast and really helpful. Delivery time is great and transactions are easy. Would highly recommend them. Great range of products and great quality… Read Full Review

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★★★★★

“Outstanding service. ”

Written on: 03/04/2013

I called to check a rug was in stock at 3pm, the tele sales were very helpful and knowledgable. The rug arrived the very next morning with a free gift enclosed. I cannot rate them highly enough, will always shop there in future… Read Full Review

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★☆☆☆☆

“Good value, but horrendous service, goods don't...”

Written on: 09/03/2013 by nevele222 (1 review written)

Good value, but horrendous service, goods don't arrive, and dealing with them via phone or mail is diabolical as they never contact you back, so be prepared for a long haul… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 12/02/2013

Products are cheap on their website - but often for a reason as this shop is known for sending out faulty goods. Their customer service is non-existant, when returning an item it was impossible to speak to the manager and the person dealing with the problem was clueless. Very unhappy customer who will not ever use this retailer again. There are many other reputable retailers out there so will be easier to avoid bad ones like Hope Valley… Read Full Review

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★★★★★

“Friendly, Reliable, Excellent Service and Fab Stores”

Written on: 24/08/2012

This company have stores in the Derbyshire area as well as their internet site where they sell items through. I found that the internet site had so much stock to choose from, and the pricing was excellent, one of the cheapest around. The dispatch times were quicker than stated and the items reached me in excellent condition! I wasn't sure what training aid to buy my young horse, so I called up to see if anyone could explain the difference between a couple of them. I got more than I required… Read Full Review

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