Hope Valley Saddlery - www.hopevalleysaddlery.co.uk Reviews

★★★☆☆
3 / 5
11
45% of users recommend this
  • Value For Money

Media Gallery for Hope Valley Saddlery - www.hopevalleysaddlery.co.uk

Hope Valley Saddlery - www.hopevalleysaddlery.co.uk

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Latest Reviews

★☆☆☆☆

“Poorest customer service I ever had”

Written on: 16/08/2015 by Kilu (1 review written)

I was looking for a long time on the internet to find a pair of Aquacat boots, because I already have a pair of the same brand and after nearly ten years, I needed a new pair. I did not find the boots anywhere in Europe. Then, I found the boots on that website. I ordered a pair of the Aquacat riding boots. I wore them for only some weeks. After the short time, the inner of the tongues of the boots lost their colour and the leather was broken. I was very disappointed of the quality of the shoes… Read Full Review

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★★☆☆☆

“Appalling communication”

Written on: 18/02/2015 by Moorhoney (1 review written)

Gaiters that I ordered to replace a return that were expected begining of February now not available until the end of March!!! Have had to chase for any information, refunded monies promptly but no P + P refund. Absolutely no communication from hope valley saddlery and very weak apologies given… Read Full Review

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★☆☆☆☆

“UNACCEPTABLE AND POOR CUSTOMER SERVICE ”

Written on: 04/02/2015 by 1993Archer (1 review written)

Bought a horseware horse rug from here and the one I received was different detailing to the one they pictured in their listing. Contacted them and very unhelpful and said return it back to uu. I said to them why should the customer be inconvenienced through a fault of yours and felt they had misrepresented it AVOID . I,m su they could of issued a small voucher of goodwill but nothing… Read Full Review

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★★☆☆☆

“Sadly disappointed”

Written on: 15/09/2014 by Neiderau (1 review written)

I ordered some Mark Todd short boots on 6th Sept during a visit to their Somerford park shop where they young assistance was very pleasant. She told me she would ring me on Monday to advise when they would be in, this didn't happen. When I rang on Tuesday evening first they couldn't find my details, then I was told they should be in tomorrow Wednesday, someone would phone to confirm, again didn't happen. I phoned on Friday to be told, yes they had had a delivery, my boots were probably in… Read Full Review

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★★★★★

“Great prices, shipping costs, good customer service”

Written on: 25/12/2013 by jokerkali (1 review written)

I have ordered from this internet shop on a regular basis for more than 2 years, and am very happy and will continue to order from them in the future. Great prices + customer service, and fantastic international shipping prices (£8-12 to Germany!). There have been a few small issues with my orders over the years, but they have always taken good care of me… Read Full Review

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★★★★★

“Excellent Service”

Written on: 11/05/2013

I ordered a pair of Jodphurs on Wednesday which were delivered by Friday (2 days), these were unfortunately too small, so I returned them on the Saturday, I received an email on Tuesday to say they had received them (bearing in mind that Monday was a Bank Holiday). The refund was in my account by Thursday. Fantastic service thank you. I have re-ordered another size which are perfect!! :)… Read Full Review

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★★★★★

“I have ordered several times from HVS and have always...”

Written on: 03/04/2013 by Chasey123 (1 review written)

I have ordered several times from HVS and have always had positive experiences. I exchanged a gilet that didn't fit me when I tried it on at home and they were fast and really helpful. Delivery time is great and transactions are easy. Would highly recommend them. Great range of products and great quality… Read Full Review

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★★★★★

“Outstanding service. ”

Written on: 03/04/2013

I called to check a rug was in stock at 3pm, the tele sales were very helpful and knowledgable. The rug arrived the very next morning with a free gift enclosed. I cannot rate them highly enough, will always shop there in future… Read Full Review

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★☆☆☆☆

“Good value, but horrendous service, goods don't...”

Written on: 09/03/2013 by nevele222 (1 review written)

Good value, but horrendous service, goods don't arrive, and dealing with them via phone or mail is diabolical as they never contact you back, so be prepared for a long haul… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 12/02/2013

Products are cheap on their website - but often for a reason as this shop is known for sending out faulty goods. Their customer service is non-existant, when returning an item it was impossible to speak to the manager and the person dealing with the problem was clueless. Very unhappy customer who will not ever use this retailer again. There are many other reputable retailers out there so will be easier to avoid bad ones like Hope Valley… Read Full Review

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★★★★★

“Friendly, Reliable, Excellent Service and Fab Stores”

Written on: 24/08/2012

This company have stores in the Derbyshire area as well as their internet site where they sell items through. I found that the internet site had so much stock to choose from, and the pricing was excellent, one of the cheapest around. The dispatch times were quicker than stated and the items reached me in excellent condition! I wasn't sure what training aid to buy my young horse, so I called up to see if anyone could explain the difference between a couple of them. I got more than I required… Read Full Review

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