Equine Superstore - www.equinesuperstore.co.uk Reviews

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★★★★☆
3.6 / 5
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Latest Reviews

“Terrible company - avoid! avoid! avoid!”

Written on: 02/07/2014 by KaileyMarsh57 (1 review written)

Placed an order for a birthday present online for next day delivery; 3 days later no delivery and no response to emails chasing. Phoned today to see where it was to be told the product is discontinued, but they hadn't bothered to let me know or issue a refund. Disappointed by complete lack of communication - we all know mistakes happen and things get discontinued but deal with the problem don't just ignore it!… Read Full Review

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“Fantastic Service”

Written on: 02/04/2014 by Ruby1994 (1 review written)

Thank you Equine Superstore. I ordered some Toggi Country Boots for my daughter, they were keenly priced and delivered by twelve the next day using the normal delivery option, well done!!! Wouldn't hesitate to recommend and use again… Read Full Review

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“Absolutely Fabulous Service ”

Written on: 25/03/2014 by aletheaprince (1 review written)

Ordered on monday lunchtime, paid for 3-4 day delivery. Could not believe it when my gorgeous boots arrived tuesday morning. Thanks to all the Mail Order Team. Amazing Service!!!!!… Read Full Review

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“Delivery company let them down”

Written on: 22/03/2014 by catrionacampbell (1 review written)

The delivery company they use "ipost parcels" is very cheap - but there's reason why! They attempted delivery on the specified date - didn't attempt to leave the parcel with a neighbour, and left a note saying they'd try the next day (a Friday) I stayed in all day - no sign of them. And this was a birthday present for Sunday. Still - I thought - I'll go to the depot Saturday morning to get it - like you can with the Royal Mail. But no - ipost depot is closed at the weekend. Great - no… Read Full Review

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“Unreliable ”

Written on: 17/03/2014 by Salliejones (1 review written)

Ordered a horse rug and no sign of delivery! After 10 days I got in touch as noticed payment had gone through? Then got told this rug was discontinued! They did not inform me on this even though they took payment, still waiting on refund which was through pay pal and should be instant! Will not shop here again as no apologies, very bad service… Read Full Review

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“Terrible service - avoid them”

Written on: 06/03/2014

I have used this company before and not a good experience I thought give them the benefit of the doubt but wish I had not. Ordered a pair of riding boots and they came one black one brown and different sizes. You may think could easily happen and not their error but they had opened the box to put in another item and the colour difference was glaring! I now have the struggle of getting a refund which last time was achieved via my card issuer as no joy with Equine Superstore… Read Full Review

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“Very slow to deliver and lack of communication”

Written on: 24/02/2014 by MarieNorthway (1 review written)

Ordered a product on the 8th Jan. It didn't say anything about it being out of stock. Heard nothing until the 23rd Jan when I was told the product was out of stock and wouldn't be back in until mid Feb! I rang them 2 weeks later and I was tod they would ring me later that week with an update. Heard nothing and the product finally arrived on the 20th Feb (over 6 weeks after I ordered)It was even sent 2nd class so they were still in no hurry to get it to me! Was also badly packaged so lucky I… Read Full Review

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“Excellent service”

Written on: 29/12/2013

Ordered the morning of xmas eve, id put the wrong post code in, yes im a muppet. They rang me sorted it and goods arrived day after boxing day........first class… Read Full Review

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“Poor follow-up customer service”

Written on: 21/12/2013 by christmascracker (1 review written)

Goods ordered and paid for on 7th December. Allowed up to 10 days free delivery. Emailed advice that goods still had not been received 19th December. Email response from company saying someone will contact within 24 hours or if urgent ring. Yes, no contact received and when I tried to telephone myself I was put into a wretched call system which kept ringing out forever...... Have now given up hope of the order arriving in time for my daughters xmas present and will endeavour to get a refund… Read Full Review

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“WATERPROOF RIVER BOOTS”

Written on: 31/10/2013

I ORDERED A PAIR OF WATERPROOF RIVER BOOTS ON TUESDAY AND THEY ARRIVED ON THURSDAY-WHAT FABULOUS SERVICE. THESE ARE BEAUTIFUL BOOTS AND WELL WORTH THE MONEY. I TESTED THEM THE SAME DAY THEY ARRIVED ON A VERY MUDDY WET DOG WALK AND THEY LIVED UP TO THEIR NAME OF BEING WATERPROOF AND COMFORTABLE. I AM VERY HAPPY WITH MY PURCHASE AND DELIVERY - THANK YOU… Read Full Review

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“Equine Superstore - Toggi boots”

Written on: 17/10/2013 by Kate_H (1 review written)

I ordered these boots at about 9 o'clock in the evening and just opted for the free delivery which says it can take up to 10 days. 2 days later my boots arrived, just as described! Cannot fault the service or the product!… Read Full Review

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“Dublin Boots”

Written on: 11/10/2013

Ordered these black leather boots and they were delivered free of charge in just 5 days. Delighted with service and though I have only worn the boots today, they seem everything that they advertised. Excellent Service… Read Full Review

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“Brilliant Service”

Written on: 10/10/2013

Ordered my rug on Wednesday and opted for the free 10 day delivery. My rug arrived less then 24 hours later! Only complaint would be it being left on my front grass but I think thats more down to the postman. Brilliant rug , Excellent price and I cant belive how quickly it arrived… Read Full Review

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“Dreadful Customer Service.”

Written on: 27/09/2013 by Maya2012 (1 review written)

Ordered a jacket, paid extra to have delivery in 2-3 days. No delivery or contact renthis a week later so called to enquire. Was told somebodybwould chase up and call back. Guess what? No call ir email!! caled back the following day, was emailed called to be told jacket was outnif stock and on order from the manufacturer. Would be in the following day. So, following day, email came through to say jacket had arrived but wrong colour. Would i be ok to accept this. If not, i'dnhave to wait for… Read Full Review

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“Excellent Service”

Written on: 19/09/2013

Received order next working day even though used 10 day free postage. Brilliant rugs, lowest price on market. Thanks!… Read Full Review

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“Brilliant rug!”

Written on: 04/09/2013 by KathrynJasp (1 review written)

Received my horse rug within two days-fab.Rug fits perfectly even on my shire-cross so extremely pleased.Great service-keep up the good work!… Read Full Review

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“Excellent Service”

Written on: 21/08/2013

Ordered the boots and Friday for next day delivery (Monday) and they arrived first thing Monday morning. Really pleased. Boots were excellently packaged and when I rang to check they were being delivered the helpline was very informative… Read Full Review

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“Purchase of Dublin River Boots”

Written on: 14/08/2013 by gertiegrace (1 review written)

Fantastic, ordered yesterday, came this morning!! I know they are the best boots anyway as have had 4 pairs since they were made, and love them. Much better 'than well known' brands... waterproof and comfortable, thankyou Equine superstore and well done. Plus this company were the cheapest!… Read Full Review

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“High grove boots ”

Written on: 16/06/2013

The service was excellent and the boots are brilliant at a price I wanted to pay. My daughter has similar boots and is very pleased with them but she paid much more. I think toggi have done an excellent job with their design. Walking two dogs in the winter is no joke and wellies are uncomfortable these boots will do the job… Read Full Review

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“Purchases not received”

Written on: 11/05/2013

Ordered two pairs of boots and paid extra for 3-4 day delivery. This was 11 days ago! No responses to emails. Shoddy service....AVOID!… Read Full Review

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equinesuperstore.co.uk