Written on: 10/04/2014 by McCarty309 (1 review written)
PLaced an order on April 2nd, received confirmation, then nothing until April 10th advsing confirmation of order but nothing about dispatched. At the bottom of the email they detail Ukmail.co.uk and a consignment number. Upon clicking on the ukmail link i was sent to a site selling the domain name??? This did not fill me with confidence. I tried calling the number within their nominated opening hours and obtained a message that said "this mail box is full" More concern....I then searched for reviews and found more worrying posts on horse and hound.
It seems goods do get delivered eventually but no customer services , eventually i decided to contact paypal and put the order in dispute. I also replied to their email to cancel the order. Bizarrely i got an immediate reply saying they will refund in full less the outbound postage, which as far as i know is illegal.
It is a shame they are unable to offer a quick concise and accurate service as the site seems quite good and it is hit or miss if you get your goods on time. Also a shamne they are so shoddy with their communications wrong courier link etc.,
All in all if they simply called me and re assured me they are a bone fide company and my money is safe and my goods will be with me in a specified time i would be happy, but for them it seems a lot to ask?
As rated by real users
" Shocking customer service " Read More
" Appalling communication " Read More
" Best customer service and prices! " Read More
" Slow, Suspect and Disinterested " Read More
" Saddle fitting " Read More