Very negative experience.

“Very negative experience.”

Written on: 13/05/2012 by celticmanor

CELTIC MANOR....... Played the 2010 course which was superb. Arrived at reception to check in after a long day of driving and golf [can't check in until after 4-0pm] to a 20min wait at reception, with no apology. Room ok but only one bathrobe and cobwebs from one end of the drapes to the other. Arrived in 'Merlins' to eat and ordered just a burger for me and pizza for my husband, both ridiculously overpriced. Burger edible but pizza dreadful, been hanging around in some warming cabinet for hours. To be fair the maitre d dealt with this well and offered an alternative.
Day two saw us [after an appallingly poor quality hot breakfast]checking out, we were met with the same frosty reception staff and not asked our opinion of our experience. We completed a comments card and left it with the receptionist. Needless to say this comment card was never seen again! We arrived at 'The Lodge' to prepare to play the Roman Road course. On arrival a young man stood shivering in his winter golf mittens watching us struggle to unload our golf equipment, I suggested he would stay a little warmer if he actually did something.
We had coffee, and a combination of very poor weather/service convinced us to head for home and not bother with the golf.
Prior to leaving we once again completed a comments card and left it with the young lady behind the bar who had served us coffee on both days. She was helpful, concerned, and actually cared about our negative experience. She assured us our comment card would reach the appropriate department.
We were finally contacted by 'the management' and invited to return for another weekend, at our expense! Although they would upgrade the room for free..........
These people completely missed the point. Their customer care is very poor and pretty much everydody we met had a'couldn't care less attitude. Food overpriced and very poor service/quality.
Having played/stayed at Gleneagles & Turnberry [for a similar price] we would suggest you save your money for a quality golf venue and not waste your money at Celtic Manor.