Please keep away from these nasty people. I was pestered to death by them, they are the biggest bullies you will ever come across. They are beyond greedy. Please whatever you do, if they contact you......run
I handle the marketing for Brunel Franklin and am hugely disappointed with this review....We are far from nasty and certainly not bullies.
I'd be grateful if you could email me so that I can investigate further.
We take all feedback - both positive and negative very seriously as we are proud of our reputation for top class customer service levels as is evidenced by Gold Trusted Service Status on Feefo for 2017
Best regards
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Chrislawton38's Comment
Written on: 04/05/2017
well as someone who started at BF perfectly okay and now suffering a total loss of confidence and extremely depressed I think this customer should be listened to. It seems to me at BF you have never heard of the term 'customer is always right'. Going by the responses on here it seems to me that BF don't respond well to criticism. If it were me answering this persons review I would have simply said 'i am sorry to hear you feel like this and will look into this'. The fact you jumped down this persons throat when he called you bullies (he is a frustrated customer remember) is a very weak response. In the past I was always told to show empathy and look beyond a customers frustration unless of course it is a serious threat which this isnt.. Your response showed no empathy whatsoever.
Reply to this comment
Chrislawton38's Comment
Written on: 04/05/2017
I worked there for almost a month and I can tell you the training I had was diabolical, they do not care about the staff so it is small wonder why there are a lot of dissatisfied customers.
Hayleyphillips's Comment
Written on: 24/04/2017
I handle the marketing for Brunel Franklin and am hugely disappointed with this review....We are far from nasty and certainly not bullies.
I'd be grateful if you could email me so that I can investigate further.
We take all feedback - both positive and negative very seriously as we are proud of our reputation for top class customer service levels as is evidenced by Gold Trusted Service Status on Feefo for 2017
Best regards
Chrislawton38's Comment
Written on: 04/05/2017
well as someone who started at BF perfectly okay and now suffering a total loss of confidence and extremely depressed I think this customer should be listened to. It seems to me at BF you have never heard of the term 'customer is always right'. Going by the responses on here it seems to me that BF don't respond well to criticism. If it were me answering this persons review I would have simply said 'i am sorry to hear you feel like this and will look into this'. The fact you jumped down this persons throat when he called you bullies (he is a frustrated customer remember) is a very weak response. In the past I was always told to show empathy and look beyond a customers frustration unless of course it is a serious threat which this isnt.. Your response showed no empathy whatsoever.
Chrislawton38's Comment
Written on: 04/05/2017
I worked there for almost a month and I can tell you the training I had was diabolical, they do not care about the staff so it is small wonder why there are a lot of dissatisfied customers.