written by 1justR300 on 11/02/2015
Definitely avoid Rock.com email! It takes weeks to get any reply from their "support" staff, and then the reply doesn't fully respond to the issue and they have an attitude like they don't even think they need to acknowledge how long you waited. Then, when you tell them that the issue still isn't resolved, you have to wait who-knows-how-many weeks to get a follow-up reply to solve what they left unresolved in the first reply. It's really a shame because I used it for years and I almost never had a issue and I got good quick support whenever I had an issue, but suddenly a few months ago, all of their email users had to go through a long complicated transition to a new system (several months long) and the new system costs each user $39 a year.
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