Total service FAILURE

“Total service FAILURE”

Written on: 21/08/2012 by RossBoardman

I had been with Bluebottle for close to 6 years. The occasional outage happens and in all fairness there weren't many.

Then 1 day I wake up to a message that my account had been "suspended due to questionable sending activity". I don't do anything with email that would offend anyone nor do I send out any form of bulk mail. So, being curious and annoyed at the same time I contact their service email as requested. At this point any incoming mail was being bounced from my account, so pretty essential to get service restored. No reply by email, via their Twitter account. Final resort, tried ringing from the other side of the world. The phone rang and rang, finally they picked it up and then just put the receiver down.

No response or return to normal service in the time they promise you. When you pay for their highest service level, you expect better.