Tip Top Electronics Reviews - www.tiptopelectronics.co.uk

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Latest Reviews

★★★★★

“Samsung NX300 Camera delivered on time”

Written on: 13/12/2014 by TractorBoy1 (1 review written)

Having read reviews on the service provided by Tip Top Electronics I was concerned that I may have placed my order with the wrong company. I am very happy with the service & the response to e-mails requesting updates. Now looking forward to using my Xmas Present… Read Full Review

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★☆☆☆☆

“The purchased mobile phone became faulty after 5...”

Written on: 28/11/2014 by Delaney132 (1 review written)

The purchased mobile phone became faulty after 5 months. Instead of providing the service center address, they requested to send the item to them. After 3 weeks, I aksed where is my item. Reply was that it will return from service to them "tomorrow". after another week, I asked where my item is. Reply was: we are expecting it soon. after another week of phoning them daily, and after several emails exchange, they provided info that they will send the refund. tomorrow. So, I have purchased… Read Full Review

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★☆☆☆☆

“Very late refund, no excuse”

Written on: 09/10/2014 by Crispijn (1 review written)

I tried to buy a phone (Sony Xperia Z1 compact) of TipTop Electronics around the 31st of July 2014. They first told me it would be delivered to me within 5 working days (which I needed, as I was moving out to USA for 3 months, starting the 11th of August). After transferring the money to them, calling them straight away and asking for the shipment, they assured me it would arrive to me in time. After not receiving it within 5 working days, I called again, they told me it would be late and would… Read Full Review

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★☆☆☆☆

“Don't buy from them”

Written on: 16/09/2014

I ordered a camera from them and chose to pay them directly from my bank account (big mistake). I waited for the camera to be sent to my address for more than 10 days but nothing has happend,contacted them and they told me we don't have it instock wait for another 5 days, cause we have some coming in. waited another 10 days and contacted them but they told me we don't have any instock can we send you another on but diffrent color and give you GBP10 as compensation, which I agreed,but even that… Read Full Review

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★☆☆☆☆

“The apple air book never arrived Over 880 pounds no...”

Written on: 25/08/2014 by Kinney115 (1 review written)

The apple air book never arrived Over 880 pounds no product nor refund loads of e-mails no replies I think you are not insured as its direct transfer I have written to FSA re banning them from BACS and now taking TTE to court Dont put yourself through the same pain… Read Full Review

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★☆☆☆☆

“never buy ”

Written on: 12/08/2014 by hyNewman472 (1 review written)

i ordered an expensive item from this website they have just taken my money and it is been already soon 1 month and i am still waiting for it, i sent to them a lot of email without any answer so today i will go to see the police, they are not correct at all, i have never seen that before, please be really aware before order on this website. i do not recommend it and i can conclude that i gave them 489£, it is my mistake to have ordered on it i will be really more careful in the future, i write… Read Full Review

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★★★★☆

“Great service”

Written on: 06/08/2014 by NickA01 (1 review written)

I was initially very worried due to paying electronically and not through a credit card. A small error with the pricing combined with a slightly stressed call and also sight of some very unfair reviews made me extremely nervous. All for no reason!!! Everyone at TipTop were very helpful and my Canon C100 arrived within time. That said if they had a credit card facility this would no doubt increase their sales and reduce risk and fear for the buyer. This is the only reason I would be cautious of… Read Full Review

Reportedtotradingstandards's Response to NickA01's Review

Written on: 06/08/2014

Why do you say "some very unfair reviews"?
When the majority of people (reading through many review sites) have serious issues with this foreign seller!

I thought they DID have the credit card facility? (unless it's been withdrawn/

People need to do their homework fully, before deciding to use and paying by bank transfer is definitely NOT to be recommended!

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 28/07/2014 by d_boden (1 review written)

Without a doubt, the worst company I have ever had to deal with. They never reply to any emails, they don't return calls after they promise to and they lie constantly. After waiting for 3 weeks, having been told that the product was on it's way and would be with me shortly, I cancelled my order. The website said that the phones were in stock, but that was wrong. They lied to me on numerous occasions and had I not called them to chase up, I would still be waiting now. It has taken 2 weeks to… Read Full Review

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★☆☆☆☆

“Still no sign of refund or item 5 months later.. ”

Written on: 26/07/2014 by 256Dowling (1 review written)

Placed an order in February .... told it would be dispatched soon.. never was.. when contacted for a refund, emails and calls went unanswered. When we finally got to speak to a person - apparently the MD, we were told a mass of lies about there being problems with worldpay etc.. given a convoluted web of more lies on how to obtain a refund. No surprises, this still hasn't been received 5 months later. No response to any emails or calls. The only option, like so many others, now is to take it… Read Full Review

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★★★☆☆

“Overall, good service”

Written on: 23/07/2014 by Nath123 (1 review written)

I had a tight deadline to order a BlackMagic Pocket Cinema Camera. I called 5 different places until I tried these guys, who told me they had one in stock and would deliver it pronto. I was surprised as due to the recent 50% price cut in this product everywhere else was out of stock and on back-order. I was also pleased they would try their best to get it to me on time. I paid the money quickly via BACS and received an order number straight away. The chap on the phone was helpful. The day of… Read Full Review

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★★★★☆

“My Experience with Tip Top”

Written on: 19/07/2014 by steveeatch (1 review written)

OK first I am a customer not an employee I purchased a Panasonic TZ60 a week last Wednesday in the evening on Thursday morning I realised the delivery time would mean no camera for my holiday so I called Tip Top and explained. I asked if I could get it expressed and paid £11 direct into their account, by Thursday this week no camera so called again "sitting in customs" OK says I no use to me I leave in the morning for holiday. Where they say. Whitby. OK no problem we'll overnight it there… Read Full Review

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★☆☆☆☆

“Accept order and payment then dont supply”

Written on: 30/06/2014 by KianaTaylor (1 review written)

Ordered a camera after a couple of phone calls to the company checking on delivery, warranty etc. All sounded very plausible and told item was in stock and I would 100% get in max 5-7 days......payment was either Bank Transfer or Paypal at 3.5%, luckily I choose the latter (despite the very high rate) and have now logged a dispute. Despite checking several times and told delivery was imminent; at the eleventh hour "suddenly" the item wasn't in stock and I could either wait or get a refund… Read Full Review

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★☆☆☆☆

“STAY AWAY! Dishonest fraudulent - Worst online...”

Written on: 23/06/2014

Bought Ultrabook laptop £1,200+. Had to prepay by direct transfer (first warning sign as no credit card facilities). Product arrived 3 weeks later (after numerous follow up calls) in damaged condition with missing components. No UK keyboard or connection. I contacted TipTop immediately and requested refund - was told there is nothing wrong with product and I should accept it. Eventually Tiptop agreed to refund upon return. I returned product immediately and Tiptop confirmed receipt 3 days… Read Full Review

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★☆☆☆☆

“Multiple lies & no sign of a refund”

Written on: 17/06/2014 by Jenkins169 (1 review written)

I would not give any stars to this company, but there is no option for that.. They will take your money, never send you the item, and then tell you a convoluted pack of lies to obtain a refund - which they will never fulfil. If you send them money, you might as well just say goodbye to it.. Hopefully trading standards will shut them down… Read Full Review

Blikoor's Comment

Written on: 24/06/2014

Exactly the same experience. Stay away!!

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★☆☆☆☆

“Horrible service”

Written on: 10/06/2014

I called tiptop electronics to see if I can order a lens from them as I was going on holiday. They told me that they have the lens available and guaranteed me that it will be delivered to my before I got to my holiday. So 2 days before I left for my holiday I was getting very worried, so I call them to see if my item will still arrive on time which they told me that the order has been held back and would not get to me on time. The thing that annoyed me is they did not email me to say that my… Read Full Review

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★☆☆☆☆

“Looks like I will be out of pocket..." ”

Written on: 11/05/2014 by Massey6 (1 review written)

no refund after 35 days and still counting...: "Placed an order at the beginning of Feb 2014 Order not arrived as promised by the end of Feb 2014 Requested a refund at the beginning of March 2014 Over 16 emails and a few phone calls later - still no refund Have been advised 'the bank has put a hold on their funds' April 2014 Looks like I will be out of pocket..." … Read Full Review

Darren1704's Comment

Written on: 11/06/2014

I have put my case to the small claims court. I bought my projector from them on 14/1/2014 and still not received a replacement or a refund. Every time I call they fob me off with yet another lie this company cannot be trusted and should be forced to cease from trading

Good luck to anyone who dares to do business with these clowns.

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★☆☆☆☆

“No delivery only promises that are never kept”

Written on: 29/04/2014 by Ryan69 (1 review written)

Ordered an UP24 on 16 March, money left my bank account on 19 March. The item was shown as in stock on the web site. After many phone calls I still don't have the item as at 29 April. I asked for a refund since the item is now widely available elsewhere at a much cheaper price. I have either been told that the refund is being processed or the item is in their warehouse and on its way. Neither statement is true. My next step is the small claims court… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid!!!”

Written on: 13/04/2014 by darren1704 (1 review written)

I bought a projector from this company in January. The item was faulty and had to be returned. tip Top arranged for a courier to collect it in return for a replacement unit to be delivered at a later date. Several months, countless calls, emails (mostly unanswered) later I have still not received my replacement and been told that the company is not in a suitable situation to refund me due to the fact that their funds are not fluid due to their assets being frozen! I have reported the matter… Read Full Review

Reportedtotradingstandards's Response to darren1704's Review

Written on: 15/04/2014

Have you heard anything back from Trading Standards?

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Darren1704's reply to Reportedtotradingstandards's Comment

Written on: 16/04/2014

Not so far. The first port of call is the citizens advice website. They in turn alert Trading Standards.

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Darren1704's reply to Darren1704's Comment

Written on: 16/04/2014

I have also alerted the Financial Ombundsman who have assured me they will deal with my case within three weeks.

My next avenue are the Police.

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Darren1704's reply to Darren1704's Comment

Written on: 21/04/2014

Seems like this company is free to disregard the Sale of Goods Act and there is absolutely nothing out there to stop them.

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★★★★☆

“If you want to recieve your item for next day delivery...”

Written on: 24/03/2014 by hnMcCurdy254 (1 review written)

If you want to recieve your item for next day delivery then this is not the place for you. Try Amazon. But these guys saved me 350 quid for the same item on Amazon with a 1 year guarantee! so I can't complain. The product took about 10-13 days to get to me but the team were always polite and willing to explain what was going on. I am happy with the product and will do business with them again. … Read Full Review

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★☆☆☆☆

“Worst online shopping experience of my life”

Written on: 19/03/2014 by meg86 (1 review written)

I placed an order for a Nexus 10 tablet from Tiptop back in January as a birthday present. They said it would take 7-10 days and when I hadn't received a tracking number during that time frame I sent them an email requesting an update. After waiting a week for a response, I eventually decided to give them a call and they told me that my order was about to be dispatched and they personally 'promised' it would be dispatched on the Friday in time to be delivered to me by Wednesday (the birthday in… Read Full Review

Meg86's Response to meg86's Review

Written on: 19/03/2014

Coincidentally (not) I have just received a credit note from Tip Top Electronics for the full amount. Just four hours after writing this review... and a month to the day they originally agreed to issue said refund. A shame I had to waste even more of my time raising a dispute with my credit card company and writing this review before they finally got around to doing so.

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