ICEX Reviews - www.icex.co.uk

★★★★★
4.9 / 5
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ICEX - www.icex.co.uk
ICEX - www.icex.co.uk
ICEX - www.icex.co.uk
ICEX - www.icex.co.uk
ICEX - www.icex.co.uk
ICEX - www.icex.co.uk
ICEX - www.icex.co.uk
ICEX - www.icex.co.uk
ICEX - www.icex.co.uk
ICEX - www.icex.co.uk
ICEX - www.icex.co.uk

Latest Reviews

★★★★★

“Excellent Service”

Written on: 13/10/2013

I have used ICEX for a good number of years now and, I must say that, their whole operation has been Excellent! Nothing is too much trouble for them and, the Drivers are very flexible. The Administration team are also very accommodating and freindly. The reports I receive for the disposal of Equipment is always clear and concise. I would definitely recommend this organisation to other IT Companies… Read Full Review

Icex's Comment

Written on: 16/10/2013

It's always great to hear that our customers are extremely satisfied with the service we provide. All our departments work hard to deliver for the customer whether this is a data centre decommissioning project, hard drive wiping (onsite or offsite) or our standard IT recycling service. Referral is really the best form of compliment so please let others know how hard we try. The team here at ICEX very much appreciate the feedback from customers like you. Kind regards, Richard

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★★★★★

“Server and Disk Drive disposal”

Written on: 21/08/2013 by SteveCambs (1 review written)

Like a number of firms transitioning their infrastructure into the modern world of high performance servers and hard disk drives, we found ourselves with quite an inventory of large, heavy and somewhat obsolete equipment that had been accumulating over the past couple of years as a result of significant investment into our IT systems. It was time to have a tidy-up and get rid of it all so we called on the professionals at Icex, although we had software to erase the contents of hard disk… Read Full Review

Icex's Response to SteveCambs's Review

Written on: 22/08/2013

Whilst we would always prefer to wipe drives whenever possible as it's more environmentally friendly, we understand that concerns around security mean some of our clients prefer the solution of physical destruction.

Our mobile hard drive shredder is perfectly suited to this kind of task and reduces the risk of any data leaving your site to zero.

Thank you for the kind comments about the team and we are always happy to help with this or the many other services we offer. Many thanks again, Richard

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★★★★★

“Cost effective & super efficient! ”

Written on: 09/07/2013

If you are looking for a Company to recylce your IT equipment or in fact any electronic item then I highly recommend ICEX. The staff are friendly, efficient and quick to respond. They are knowledgeable and offer good advice. I couldn’t be more pleased with the service we received and the efficiency. I was dreading the process of clearing years of redundant electronic items from our site but in the end it couldnt have been easier. I requested a quote for the list of items I knew we needed to… Read Full Review

Icex's Comment

Written on: 11/07/2013

When ever we complete a collection, a clients staff are not needed to help (unless equipment we've not been advised about is identified and we need to check it should be removed). Our collection team will do all the hard work. As you commented, you received your certificates of destruction and we always provide proof of a data wipe or physical destruction with any data bearing assets to our clients. The team are very pleased you liked the service and it is very much appreciated. Kind regards, Richard

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★★★★★

“Great team, great services!”

Written on: 25/06/2013 by SW1Girl (1 review written)

From the moment you contact the team iCex they come across as friendly, professional and genuine. They're lovely people to deal with, work quickly, efficiently, and have a great team who work for and with them collecting the equipment from our offices. Each time they collect the equipment it was a friendly effective service, courteous too as they rang ahead letting us know when they were close by or if they were going to be slightly delayed. If there were any queries about an additional item… Read Full Review

Icex's Response to SW1Girl's Review

Written on: 26/06/2013

We are a premiere service provider who offers a very professional service. Being small enough to offer a personal, friendly service whilst big enough to handle any IT disposal you have. We are able to be flexible to the client’s needs and will always try to accommodate anything you wish us to handle – be this awkward access or additional items that weren't originally scheduled. We greatly appreciate the recommendation – please tell others! Kind regards, Richard

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★★★★★

“Fast & Efficient”

Written on: 03/06/2013 by MrJz87 (1 review written)

If you are looking for a company to recycle all of your redundant IT Equipment,reasonably priced and hassle free then ICEX are the people to use. The level of service was efficient and professional. The fact that they can come on sight with a HDD shredder was a big plus, also being an insurance company with a lot of sensitive data reassured us that everything would be taken care of. We will definitely be using Icex again in the future and would highly recommend them. … Read Full Review

Icex's Response to MrJz87's Review

Written on: 04/06/2013

Our mobile hard drive shredder has proved very popular with many of our clients as it greatly reduces the risk of data leaving their site. Whilst we would prefer to use a software wipe (which we can also do remotely and it means that the hard drive can be reused) we understand that some clients prefer the physical destruction route. Thank you for the comments and we hope to be of service to you again soon.

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★★★★★

“Just what you need”

Written on: 22/03/2013

We wanted a service that could collect our redundant IT for free. Checked. We wanted a service that would be WEEE compliant. Checked. We wanted a Locally based service. Checked. We wanted asset tracking. Checked. … Read Full Review

Icex's Comment

Written on: 25/03/2013

At ICEX we try to provide everything a client needs or has on their list. We are constantly looking to expand our service offering and are glad we were able to tick all the boxes on your checklist. Kind regards, Richard

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★★★★★

“First Class Service”

Written on: 12/03/2013 by jamesrussell (1 review written)

Over the past number of years we have been using IceX they have been a extremely reliable and trust worthy customer, meeting all our requirements in collection and safe disposal of all types of IT components and hardware. They are a truly professional team from the minute contact is made they handle the logistics and follow up with all required certificates with full assurance. There drivers are always kind and polite and make a special effort to help make the removal of equipment as smooth as… Read Full Review

Icex's Response to jamesrussell's Review

Written on: 13/03/2013

Hi, thank you for the kind words regarding the service we provide to your organisation. All our staff read these reviews and we take pride in receiving feedback like this. Many thanks, Richard

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★★★★★

“Effortless Disposals”

Written on: 26/02/2013 by Terri.mcnally (1 review written)

Used ICEX since 2011 on a regular basis, very easy to book, professional staff. Good communication. A supplier you can reply on. As a charity we have to find competitive quotes with good quality service ICEX do all of this. Well Done ! Regards Terri ICT Systems Manager Catch22 Charity Ltd… Read Full Review

Icex's Response to Terri.mcnally's Review

Written on: 04/03/2013

Dear Terri. We are really pleased you find our services so easy to use and you appreciate the professional service we provide at a cost that is fair and reasonable. The staff here at ICEX always try to put the client first and it's great to get this kind of feedback. Many thanks, Richard

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★★★★★

“Fantastic service!”

Written on: 21/02/2013

I've have always been able to schedule a collection very quickly, sometimes at a days notice. I have found the contacts in the office and the drivers to be very helpful and friendly. I'm currently having a bit of an issue trying to get an update on the residual value of our account though. I have been promised the information 3 times now and as yet I have received nothing… Read Full Review

Icex's Comment

Written on: 21/02/2013

Thank you for your review and I’m really pleased to see that you are generally very happy with our service. However I’m not pleased to see that you’ve been promised information and have not received this. Could I ask you to please email louise.purdue@ice-reuse.co.uk directly and I’ll ensure your issue is addressed within the next 24 hours. Richard

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Sandi.m's Comment

Written on: 25/02/2013

Got the info very quickly after contacting (name removed). Cheers! :-)

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Icex's Comment

Written on: 22/02/2013

I understand the information requested has now been passed to you for your review. Your comment has actually highlighted a process issue internally and we will now correct this method of reporting to ensure you (or any other client) do not encounter this kind of problem again. Many thanks for your feedback. Richard

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Sandi.m's Comment

Written on: 25/02/2013

All sorted now. Got the info very quickly after contacting (name removed) :-)

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★★★★★

“Best IT recycling firm ever!”

Written on: 21/02/2013 by Gorf1962 (1 review written)

Having been a customer of Ice-X for many years, I have witnessed their development with great interest. The focus of this company has always been on excellence of service. Their processes are customer focussed, at the forefront of modern technology and always on the right side of proactivity. They welcome suggestions for improvement as well as generating themselves new ideas and services to better response to the requirements of their customers. They are very flexible and entirely reliable… Read Full Review

Icex's Response to Gorf1962's Review

Written on: 21/02/2013

Gorf1962, very kind words indeed and much appreciated by the team here who work very hard to provide a really good service to its clients. We always try to be as flexible as we can with our clients requests and being an ADISA member means we really do take our responsibilities very seriously. Many thanks again for the comments. Richard

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★★★★☆

“Good company”

Written on: 20/02/2013

We are an NHS customer and have been using IceX for over a year now, we have previously used 2 other WEEE companies and IceX are by far the best. Good customer service, efficient collection services & detailed asset disposal reports. Would recommend them… Read Full Review

Icex's Comment

Written on: 21/02/2013

Thank you very much for your feedback. We work with a number of NHS clients and we appreciate just how important data security is to a client like the NHS as well as performing the day to day service around WEEE collections. Many thanks for the very kind comments you’ve made and I’ll pass them on to the really great team we have here at ICEX. Richard

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★★★★★

“ICEX Review”

Written on: 20/02/2013

This company knows its business, it's market and its customers very well indeed. The attention to detail and level of service make them a pleasure to work with. I wouldn't hesitiate to recommend them. All the costings and paperwork are simple to understand and the flexibility of the service means there is very little on the part of the customer to have to deal with other than provide a basic inventory list and let ICEX do the rest… Read Full Review

Icex's Comment

Written on: 21/02/2013

Thank you very much for your feedback. It is always nice to hear that our clients are happy with the services we offer. We always try our best to provide great customer satisfaction. If we can help you in any way with our services like data wiping, physical hard-drive shredding, a normal IT collection or any of the other services detailed on our site, you know where to come. Many thanks again, Richard

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