Waste of energy & time!!!!

I had received a quote on a 64GB iPhone at $264. Five WEEKS later I received a check for $20. This was just enough time for them to fully process and distribute of my phone before I could get the phone back and rip up the insulting check. I reached out, waited for days for replies, then wasted hours on hold. All I wanted was the phone back. Why is it so difficult to send a confirmation of what you will be receiving in amount prior to them processing the order? I am severely frustrated. I could have received $100 through my phone company had cashforlaptops.com just been honest. Great being 8 months pregnant, trying to sell some items, and getting hosed. Please, please, please I beg of anyone who reads this: do not sell your items to this company.