Voco Clock Disappointing

I ordered a Stephen Fry Butler clock from Signals about a year ago. LOVED IT!! Then, it died... So sad. Thought a clock that cost me almost a $100.00 should last longer than a year. Tried to order a new one. It came, the paper face of the clock was buckled and the clock when picked up, sounded like someone drop kicked it across the parking lot. Returned it, just got the new one and it looks just as bad - the paper face is buckled and not even cut to show where the light is if you want to check the time at night. I am so disappointed as I really enjoyed waking up to the birds singing and his beautiful, melodious voice telling me it was time to rise.... Sigh.