iSupplyEnergy - www.isupplyenergy.co.uk Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Terrible experience with iSupply”

Written on: 28/03/2015 by narayankv (1 review written)

Hello All, CAUTION - You might be deceived by the slightly less charge, but get trapped. You will have horrible experience. Its a word of caution from a customer who had horrible experience with iSupply. I switched to iSupplyEnergy last June. Since I had to leave the country, I requested for the termination of contract and settling the dues. I was asked by the Customer care not to cancel my direct debit till the termination is completed. From December till date, I have called up the call… Read Full Review

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★☆☆☆☆

“avoid!”

Written on: 24/03/2015 by Ewing211 (1 review written)

everything is fine until you switch to another supplier and then they will not refund what you are owed! I'm owed almost sixty pounds from them and am looking at a wait of 65 days until they refund me, if they refund me at all! When I complained that I want MY money they say they are working within their timelines, the timeline they gave me was 28 days after end of contract, not 65! TERRIBLE customer service!… Read Full Review

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★★★★☆

“Work's for me......”

Written on: 23/03/2015

Been with them for a couple of years now, no problems. Had solar panels fitted and their hand holding through the FIT's process was invaluable. Stick to e.mail contact and be pleasantly surprised… Read Full Review

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★★★★☆

“Work's for me......”

Written on: 23/03/2015

Been with them for a couple of years now, no problems. Had solar panels fitted and their hand holding through the FIT's process was invaluable. Stick to e.mail contact and be pleasantly surprised… Read Full Review

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★☆☆☆☆

“ I SUPPLY ENERGY COMPANY”

Written on: 19/03/2015 by Coynedh339 (1 review written)

A company that works fine whilst online.... BUT when things go wrong..... NIGHTMARE.... the company cannot cope with anything manually. Poor message system and poor complaints proceedure Poor customer relations and very unsympathetic towards client. However the price is very good. Its a case of if all goes well no problem but if things go wrong jump of the end of your nearest pier… Read Full Review

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★★★★★

“Good Energy Company”

Written on: 17/03/2015 by Benjaminl466 (1 review written)

I'm quite surprised to see so many negative comments as my experience with isupply has been really good so far. It may take a bit longer to get through on the phone than some of the bigger energy companies, but that doesn't really bother me considering the huge saving that I am making! The website is user friendly and its easy to give meter readings. My direct debit is slightly higher than what I am using but they have said I am able to change this whenever I want to although I haven't tried to… Read Full Review

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★☆☆☆☆

“Extremely Poor Experience”

Written on: 16/03/2015 by HarpyG (4 reviews written)

i-Supply are quick to take your money, they take as much as they can and they will set the DD at an amount well over what you normally be expected to use. A substantial amount of your money builds up in their favour; what they use it for can only be speculated on, presumably they invest it and rake off the interest. They do not answer phones, they may take weeks to answer emails and then the answers are non-committal and they most definitely will not refund your overpayment, only reducing the… Read Full Review

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★☆☆☆☆

“Slowwwww Customer service”

Written on: 12/03/2015 by MicahRyan (1 review written)

Every time you contact them they take an age to respond. Give wrong information useless… Read Full Review

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★☆☆☆☆

“Do i have to give it one star?”

Written on: 12/03/2015 by Damion462 (1 review written)

Im sure all the other people who had a nightmare with this company are as angry as me. Im angry i even had to award this company one star! The should create minus stars for companies like this. Its a complete shambles safe yourself the stress and go somewhere else. The customer service is beyond belief. they dont like to give your your money back when you leave. You have been warned… Read Full Review

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★☆☆☆☆

“W******rs”

Written on: 10/03/2015 by Norwood38 (1 review written)

Isupply energy are officially the worst energy company in the UK . Customer service is appalling and treat leaving customers in the worst possible, and refuse to refund money they owe m having to take them to court to recover an overpayment. Do not go near them with a Bargepole… Read Full Review

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★☆☆☆☆

“Don't even bother!!!! ”

Written on: 09/03/2015 by Caroline333 (1 review written)

Been with Isupplyenergy for a year!! No problems until you want to leave! Little or no response to emails when I tried to start to close my account...... 6 weeks earlier. Yeah I realise I couldn't give my final meter reading but unhelpful is not the word when I finally got through on the phone!!!! Really unhelpful when I did call up. Overall I really wouldn't bother, better companies that offer better things. Won't be using again!… Read Full Review

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★☆☆☆☆

“You can't get worse than this”

Written on: 09/03/2015 by redeyedmonster (1 review written)

Truly the worst company I have ever dealt with . As others have indicated they charge to high on the monthly tariff then drag their feet when it comes to providing a refund. Contacting them is a nightmare, on average it takes them about two weeks to reply via email. Can't wait for my contract to end - never again… Read Full Review

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★☆☆☆☆

“Always overdebiting”

Written on: 07/03/2015 by Driscollrc185 (1 review written)

This company would have been fine if they had not consistently taken more money from my bank account than I was spending on electricity. Despite constantly telling them that the amount that they were taking was too high, they dragged their feet on reducing the amount and then only reduced it fractionally. By the time I switched supplier a year later, I was about £150 in credit when I was only using about £10 of electricity per month. For good measure, they took another £21 out the month… Read Full Review

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★☆☆☆☆

“Unbelievable poor service and poor organisation”

Written on: 24/02/2015 by Piercej101 (1 review written)

we joined isupply as we took over the account from previous tenants. The first two months they sent me letters saying my bill was overdue when they haven't even sent me a bill! They then hugely overestimated the bill when they finally did do it, and have so far taken 3 months to calculate the correct figure. I have just logged on to check if the bill is there yet or not and found they have changed all my details back to the previous tenants! If you try to phone, you will spend ages waiting to… Read Full Review

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★☆☆☆☆

“Please don't switch!”

Written on: 16/02/2015 by CSweetland (1 review written)

I wanted to support a local company and the tariff seemed good so I switched to isupply energy. t has been a truly awful experience. As others have said the customer service is terrible. My metre stopped working and it took dozens of emails, phone calls etc and 5 months for them to respond and then they charged me for the metre and estimated a ridiculous amount of electricity usage that they now expect me to pay above the correct amount that I was paying each month. It is almost impossible to… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 12/02/2015 by Heath493 (1 review written)

I've been with isupply for a year now, as they were the cheapest at the time. Since joining them though my experience has been terrible: 1/ I like my direct debits to come out early in the month, but isupply set it up on their terms when you join. I tried getting customer service to change it and was told it's tough! This was noticed after the cooling off period, because they hardly contact you until you're in contract. 2/ It takes ages to get through to customer service, when I always… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 12/02/2015 by reachforthestars (1 review written)

Really quite sad company. Excellent idea to provide a cheap tariff. Just no processes, no IT department, no customers services, no plan, no structure, just not sustainable as a business proposition. Where is the leadership and management of this business?… Read Full Review

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★☆☆☆☆

“difficult to comprehend how bad this service is”

Written on: 30/01/2015 by JesseO'Grady (1 review written)

The online system takes weeks to process anything. Messages are ignored and eventually poorly answered. You can't reply to messages, only send a new one each time. Bills are willfully overestimated, even with regular readings provided; corrected bills with actual readings are not generated for weeks after transfer to another company. If you are transferring out, cancel your direct debit early so you don't run up a credit: if you do, it is very difficult to get back. Went to this service because it… Read Full Review

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Reachforthestars's Comment

Written on: 12/02/2015

Unbelievable. No customer service.

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★☆☆☆☆

“Been taking money and not supplying electricity!!!!!”

Written on: 28/01/2015 by rippedoff10 (1 review written)

What a joke. Just realised they been taking 120 per month out of my account and they have not taken over supply. Lots of calls and emails on their website ...nothing. Mistakes happen, I accept that, and indeed this gives companies the opportunity to shine and stand out by the way og great service. Isupply are dreadful. They have 600 of my money which i cant recover (yet)...and this was supposed to save me money. And the Government wonder why people dont change!!!!! … Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 26/01/2015 by Thurstonzt24 (1 review written)

This company has very poor standards of customer service. I have been given contradictory and inaccurate information. I would not recommend them… Read Full Review

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