iSupplyEnergy - www.isupplyenergy.co.uk Reviews

Click here if this is your business
★★☆☆☆
2.0 / 5
27% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
iSupplyEnergy - www.isupplyenergy.co.uk - Ask a question now

Media Gallery for iSupplyEnergy - www.isupplyenergy.co.uk

iSupplyEnergy - www.isupplyenergy.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst Energy Supplier Customer Service I've Experienced”

Written on: 24/11/2014 by Mirandark248 (1 review written)

Ever since the energy supply business was deregulated I've always taken the opportunity to switch gas and electricity suppliers when a better deal comes up. So I've experienced a number of suppliers in that time and feel qualified to make an objective comparison. I switched to isupply energy for electricity when they were new and offering the best deal. It's been a lesson for me that sometimes it's not always the best thing to choose purely on price. Their customer service has been dreadful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service Non Existant”

Written on: 21/11/2014 by S.Markham (1 review written)

It is absolutely impossible to communicate with this company. They do not answer their phone and have ignored 3 online messages. I have a credit balance of over £180 for the past year and no way of recovering it it seems… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Waiting 2 months for a refund”

Written on: 20/11/2014 by Boak123 (1 review written)

The Customer Service needs vast improvement. Had to close the account 2 and a half months ago as I needed a dual fuel supplier and am owed £265 credit. Have used their messaging service several times and phoned them 3 times and all I have had is false promises and evasive answers. They respond very slowly, if at all. My advice would be don't go with iSupply until they improve their Customer Service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Charged for electricity already paid for!”

Written on: 19/11/2014 by Cobbww484 (1 review written)

What an utter shambles. No contact after online sign up, all went very quiet and I'd actually thought there was never going to be a change over, checked online to find a message about cooling off and that was it. Checked agin to find I had an account. I heard nothing about meter readings so thought perhaps somebody had been around to read the meter, but nothing. Checked my previous supplier after receiving a bill to find they had heard nothing either so clearly decided to invent an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst supplier there is”

Written on: 09/11/2014 by DominiqueCasey359 (1 review written)

Firstly, they wanted a payment up front, I refused and said forget it and they said ok, we will waive it Secondly, when, after a year, I tried to switch from them to a n other supplier they blocked it and I had to go to the regulator to get the block lifted Lastly, I paid monthly by direct debit and two months after I had left them they sent me an email threatening court actio saying I owed them money I tried and tried to contact them to no avail Absolutely the very worst supplier there is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Works for us OK”

Written on: 30/10/2014

Difficult to understand some of the reviews posted. Yes it does take a while sometimes to get through on the phone but you always know where you are in the queue. You can post your own readings every 5 days if you want so why are some people going on about estimated bills? We have found their customer service department polite and at least understandable. Energy is very competitive, surely that is the main criteria? Regarding repayments etc, we waited months for ours from one of the big (?)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer service”

Written on: 28/10/2014 by Potteryd237 (1 review written)

If they can get things wrong they will get them wrong and when you try to contact them they don't seem to answer phone or reply to emails/messages. AVOID AVOID AVOID… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Orinocoflo's Comment

Written on: 30/10/2014

They do answer the telephone but seem maybe a bit understaffed. Better that than suffer exactly the same delays with one of the majors and pay more into the bargain

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Excellent service with very good price!”

Written on: 04/09/2014

Switched to isupplyenergy in July 2013. Energy received from 1 September 2013. Instantly saved money. Now using more units on economy 7 and the new contract from 1 September 2014 is reduced on night units, slight increase on day units. So I will save more! Emails via the website are answered efficiently. No complaints. Would recommend IF you have economy 7. It's also a very easy website to use especially the meter reading part… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dah0444's Comment

Written on: 17/09/2014

You are so lucky... Have you read the other reviews?. I am leaving them in a hurry
after 2 years of aggro. I cant get reply to my messages to them and phone cuts off. Nothing in customer service has changed in 2 years. I would love to know how you get emails answered efficiently because nobody else does. (see reviews)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Orinocoflo's Comment

Written on: 30/10/2014

Also been with them some time. Their customer service is slow for sure but it does work, they are very polite and UNDERSTANDABLE on the phone. You do not have to have estimated bills and hey, the lights are on and they are cheaper than anyone else I have tried

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★☆☆☆

“excellent.... until you need customer service”

Written on: 02/09/2014 by LeviHiggins (1 review written)

I had a very happy 18months as a customer...then I changed my bank account. take my advice DO NOT TRY TO CHANGE YOUR DIRCT DEBIT DETAILS with this company. I have spent 4 months trying to sort out their mistake with my new direct debit details. emails get no response for weeks. EVENTUALLY ...after a dozen emails..THEY SUGGESTED I PAY BY STANDING ORDER. today I had an email from THE CREDIT CONTROL TEAM telling me MY DIRECT DEBIT had failed... I telephoned customer services. They arranged… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“frustration,frustration, frustration”

Written on: 21/08/2014 by SilasSutton (1 review written)

I have been trying to change my supply from isupply to extra energy, keep telling me they have not heard from extraenergy. Then they wanted to fine me £10 for cancelling my direct debit to them, I am £200 in credit. Today they have tried to restore the direct debit I have cancelled, the one they were trying to sting me £10 for. E mail responses are a joke sometimes over 2 weeks before you get an answer. Keep well away as this firm is a joke… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent so far”

Written on: 18/07/2014 by Lifey (3 reviews written)

Switched to isupply in March, fast problem free switch and am now enjoying cheaper electricity than being with the big six, I have not had to contact customer service as so far I have had no problem with them at all. Glad I broke away from the greedy big six and gave this new supplier a chance, as long as they remain this competitive will be happy to stay with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This a bank not an energy supply company”

Written on: 08/07/2014

iSupply take payments well ahead of supply and overestimate demand to justify increasing the DD they take each month. After a year of overpayment we switched back to one of the Big 6. Two months later we are still awaiting the repayment of hundreds of pounds overpayment. Is iSupply solvent?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Orinocoflo's Comment

Written on: 30/10/2014

You do not need an estimated reading, you can enter your own reading every 5 days if needs be. Works for me, good luck with Big 6

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Orinocoflo's Comment

Written on: 30/10/2014

You do not need an estimated reading, you can enter your own reading every 5 days if needs be. Works for me, good luck with Big 6

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“Good service always”

Written on: 29/06/2014 by LeandroRossiItalian (1 review written)

I have read some of the reviews and they are unlike the experience I have. I have spoken to them on the telephone they returned my calls and have always been extremely helpful, in fact I would say they have gone the extra mile. This is my second year with the company and would not hesitate to renew when my contract ends, especially if they are coming out cheaper, but I would consider even if they were a little more as they have been so good. So much better than my last company who tried to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“cheap and getting better”

Written on: 22/06/2014 by StonerS (4 reviews written)

Switched from Big 6 nearly one year ago to get cheaper monthly rate on electricity. Yes slow with on line statements but getting better and just been offered fixed tariff renewal for next year at very good rate with time to check it out. Beats all other companies on Switching sites. I have had cheaper electricity for year and getting used to no regular paper statements but so what! My electricity has been there every day when I press a switch and cheap so staying with them for another year at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“cheap and getting better”

Written on: 22/06/2014 by StonerS (4 reviews written)

Switched from Big 6 nearly one year ago to get cheaper monthly rate on electricity. Yes slow with on line statements but getting better and just been offered fixed tariff renewal for next year at very good rate with time to check it out. Beats all other companies on Switching sites. I have had cheaper electricity for year and getting used to no regular paper statements but so what! My electricity has been there every day when I press a switch and cheap so staying with them for another year at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“C'est la vie”

Written on: 18/06/2014

Once you have been with this company for a while and realise that they are never going to respond as a larger company will, and as a result can create economies, you can bury your frustration, rest in peace and view the savings you are making. If you want efficiency and service go with one of the big guys - and pay for it!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer service is Alien”

Written on: 18/05/2014 by Linav327 (1 review written)

I change suppler 29 march. I supply Engery took a DD on 1 April and 1 May. Did not receive my final statement until the 1 May once I rang up. They take weeks to respond to emails. There customer service is an alien word for them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Energy company I have been with!”

Written on: 09/05/2014

Worst ever customer service. Could never talk to anybody.Emails were ignored endless problems. Stay well away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor customer service”

Written on: 30/04/2014 by 333Churchill (1 review written)

Unwilling to resolve issues with my direct debit. Unwilling to refund the credit I had. Unwilling to refund my outstanding balance when I left I would give them a zero but can't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Low cost, no-nonsense service”

Written on: 27/04/2014 by apascoe (1 review written)

I switched to iSupplyEnergy from British Gas (standard tariff) and am now saving £10 per month. I was able to carry out the transfer on-line and it took place quickly and without a problem. There's nothing else for me to add -- I flip a switch and there is electricity, except that it costs less! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview