iSupplyEnergy - www.isupplyenergy.co.uk Reviews

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★★☆☆☆
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Latest Reviews

★★★★★

“Excellent so far”

Written on: 18/07/2014 by Lifey (2 reviews written)

Switched to isupply in March, fast problem free switch and am now enjoying cheaper electricity than being with the big six, I have not had to contact customer service as so far I have had no problem with them at all. Glad I broke away from the greedy big six and gave this new supplier a chance, as long as they remain this competitive will be happy to stay with them… Read Full Review

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★☆☆☆☆

“This a bank not an energy supply company”

Written on: 08/07/2014

iSupply take payments well ahead of supply and overestimate demand to justify increasing the DD they take each month. After a year of overpayment we switched back to one of the Big 6. Two months later we are still awaiting the repayment of hundreds of pounds overpayment. Is iSupply solvent?… Read Full Review

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★★★★★

“Good service always”

Written on: 29/06/2014 by LeandroRossiItalian (1 review written)

I have read some of the reviews and they are unlike the experience I have. I have spoken to them on the telephone they returned my calls and have always been extremely helpful, in fact I would say they have gone the extra mile. This is my second year with the company and would not hesitate to renew when my contract ends, especially if they are coming out cheaper, but I would consider even if they were a little more as they have been so good. So much better than my last company who tried to… Read Full Review

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★★★★☆

“cheap and getting better”

Written on: 22/06/2014 by StonerS (4 reviews written)

Switched from Big 6 nearly one year ago to get cheaper monthly rate on electricity. Yes slow with on line statements but getting better and just been offered fixed tariff renewal for next year at very good rate with time to check it out. Beats all other companies on Switching sites. I have had cheaper electricity for year and getting used to no regular paper statements but so what! My electricity has been there every day when I press a switch and cheap so staying with them for another year at… Read Full Review

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★★★★☆

“cheap and getting better”

Written on: 22/06/2014 by StonerS (4 reviews written)

Switched from Big 6 nearly one year ago to get cheaper monthly rate on electricity. Yes slow with on line statements but getting better and just been offered fixed tariff renewal for next year at very good rate with time to check it out. Beats all other companies on Switching sites. I have had cheaper electricity for year and getting used to no regular paper statements but so what! My electricity has been there every day when I press a switch and cheap so staying with them for another year at… Read Full Review

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★★★★☆

“C'est la vie”

Written on: 18/06/2014

Once you have been with this company for a while and realise that they are never going to respond as a larger company will, and as a result can create economies, you can bury your frustration, rest in peace and view the savings you are making. If you want efficiency and service go with one of the big guys - and pay for it!!… Read Full Review

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★☆☆☆☆

“customer service is Alien”

Written on: 18/05/2014 by Linav327 (1 review written)

I change suppler 29 march. I supply Engery took a DD on 1 April and 1 May. Did not receive my final statement until the 1 May once I rang up. They take weeks to respond to emails. There customer service is an alien word for them… Read Full Review

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★☆☆☆☆

“Worst Energy company I have been with!”

Written on: 09/05/2014

Worst ever customer service. Could never talk to anybody.Emails were ignored endless problems. Stay well away… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 30/04/2014 by 333Churchill (1 review written)

Unwilling to resolve issues with my direct debit. Unwilling to refund the credit I had. Unwilling to refund my outstanding balance when I left I would give them a zero but can't… Read Full Review

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★★★★★

“Low cost, no-nonsense service”

Written on: 27/04/2014 by apascoe (1 review written)

I switched to iSupplyEnergy from British Gas (standard tariff) and am now saving £10 per month. I was able to carry out the transfer on-line and it took place quickly and without a problem. There's nothing else for me to add -- I flip a switch and there is electricity, except that it costs less! … Read Full Review

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★★★★★

“Worth the effort!”

Written on: 24/04/2014 by Christie423 (1 review written)

Changing suppliers is a nightmare, no doubt about it. But, keep a note of every meter reading (I did this weekly, record every conversation, use a belt and braces approach with old and new supplier and hey presto ... 4 months after I initiated the changeover process I'm paying considerably less than I did with British Gas (named and shamed!) and am very happy with the service. Everything is done online so isupplyenergy aren't too geared up for phone calls. But email and they ring back… Read Full Review

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★☆☆☆☆

“Worst customer service I have experienced!”

Written on: 18/04/2014 by TraceWheeler (1 review written)

They completely messed up setting up my account, ended up costing me more than if I had stayed with existing supplier. Then they told me they would put things right. They didn't. This bunch are a complete joke!… Read Full Review

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★☆☆☆☆

“Terrible beyond belief”

Written on: 05/04/2014

The other reviews actually flatter this company. They have no right to be in business. For six months I have been trying to get them to give my previous supplier a reading so that I can close the account and get my final bill. I have sent them loads of readings and still have an estimated bill for the first quarter that is more than half of what I paid in the whole of last year, etc, etc. And today the grand finale! Out of the blue I received an e-mail reducing my monthly payments from £106 to… Read Full Review

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★☆☆☆☆

“I can't contact this energy company via internet”

Written on: 21/03/2014 by 78Black (1 review written)

I want to cancel my account within the 7 days cool off period and surprisingly I can not do it over the phone I have to login but guess what I can't login as the web site is down each time I have tried. Funny that isn't it. I would avoid this like the plague. Poor communication all one way all mail is do not reply addresses… Read Full Review

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★☆☆☆☆

“incompetent”

Written on: 22/02/2014

After using a comparison site I applied for change of supplier - I was advised that they couldn't as I was on a pre-pay meter (untrue). I told them I wasn't, they checked and confirmed I wasn't and said they would process and didn't. Prices went up. Reapplied and they said I was on a pre-pay meter (untrue and previously checked by them) and they said they would process and didn't. In the interim I could have gone with another competent supplier, saved a fortune on contacting them and still… Read Full Review

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★☆☆☆☆

“APPALLING so-called Customer Service - AVOID!!!”

Written on: 29/01/2014 by MisterHappy (1 review written)

isupplyENERGY but NOT Customer Service! Hopeless, useless, jobsworth, MUPPETS that could not run a BATH let alone an energy company! Their so-called Customer Service, (if you're lucky enough to get any at all from them), is truly THE WORST! In an industry rife with dreadful Customer Service isupplyenergy seem to have managed to plummet to the bottom, achieving new depths lower than any I have previously encountered with 5 different energy suppliers in 6 years! Virtually impossible to deal… Read Full Review

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★☆☆☆☆

“PATHETIC EXCUSE OF AN ENERGY SUPPLIER”

Written on: 29/01/2014

Stay well away from this company, they do not do CUSTOMER SERVICE, their staff are rude uneducated and unable to comrehend what a simple request is. ABSOULTE PATHETIC COMPANY … Read Full Review

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★☆☆☆☆

“worse supplier ever”

Written on: 17/01/2014 by Doug_g (1 review written)

Their customer service number, you have to record a message when you have selected to speak to someone and they then don't get back to you. They took nearly double the previously agreed direct debit from my account without warning or authorisation after I had swapped to another supplier. Then they told me sorry, but it will take 28 days to give it back. Will never use them again and definitely wouldn't recommend them to anyone… Read Full Review

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Misterhappy's Response to Doug_g's Review

Written on: 29/01/2014

I totally agree! Truly terrible Customer Service and the WORST I have encountered in a sector notorious for bad service!

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★☆☆☆☆

“Nightmare”

Written on: 01/01/2014

No bills received for nearly a year,blamed computer issues, stopped taking direct debits, blamed computer issues. No prices on their websiteCan take up to a month to reply to your emails. Worried about getting into debt… Read Full Review

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Misterhappy's Comment

Written on: 29/01/2014

I totally agree! Truly terrible Customer Service and the WORST I have encountered in a sector notorious for bad service!

Most Five Year Olds could do better maths!

Hope you got it sorted in the end!

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★☆☆☆☆

“Do not touch!”

Written on: 30/12/2013

I would never recommend this company to anyone. I queued for ages to speak to someone only to get an answer machine, sent several messages without a single reply for 42 days. That was only after i had cancelled my direct debit to them as i had moved out of the property a month before. Don't be fooled by the cheap tariff as my bill was over £100 in the summer without heating on in a two bedroom flat. Avoid at all costs… Read Full Review

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Misterhappy's Comment

Written on: 29/01/2014

I totally agree! Truly terrible Customer Service and the WORST I have encountered in a sector notorious for bad service!

They have made an OBVIOUS overcharge on my account and then refuse to see sense; a five year old could do maths n=better than this lot!

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