iSupplyEnergy - www.isupplyenergy.co.uk Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Been taking money and not supplying electricity!!!!!”

Written on: 28/01/2015 by rippedoff10 (1 review written)

What a joke. Just realised they been taking 120 per month out of my account and they have not taken over supply. Lots of calls and emails on their website ...nothing. Mistakes happen, I accept that, and indeed this gives companies the opportunity to shine and stand out by the way og great service. Isupply are dreadful. They have 600 of my money which i cant recover (yet)...and this was supposed to save me money. And the Government wonder why people dont change!!!!! … Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 26/01/2015 by Thurstonzt24 (1 review written)

This company has very poor standards of customer service. I have been given contradictory and inaccurate information. I would not recommend them… Read Full Review

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★★★★★

“cheap, good communications and billed on time ”

Written on: 21/01/2015 by Janiah47 (1 review written)

been with isupply for 3 years now and renewed twice. prices have reduced on latest renewal. Had a problem with my meter last year which was sorted quickly and was contacted by email and through my online account so know when someone was coming out. knew it was an online account when I switched and paying by dd so very happy and always got my bills on time. don't understand some of the other comments on here… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 09/01/2015

I joined their contract beginning of Jan 2014 as found them the cheapest. It took me nearly 2 months to have my credit back. The contract now ended and I found somewhere else cheaper and better customer review. I just hoped that it won't take another 2 months to get my money back. Have to wait for nearly 3 to 4 months later to view my first on line statement. The last one I had was September and still waiting for the December one. They only provide statement once every 3 months. To send them… Read Full Review

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★★★★★

“No problems”

Written on: 05/01/2015 by 122McHugh (1 review written)

Changed to isupplyenergy last year for electricity supply - do not have gas - and am considering renewing contract. Their renewal price is slightly higher than FirstUtility, who have a poor customer service record. The service from isupplyenergy has been good but perhaps not really tested as there have been no issues about bills, communications or payments. Web site is easy to use and provides good information on usage etc etc. Tariff seems very competitive but noticed that it is not shown on… Read Full Review

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★☆☆☆☆

“Not refunding overpayments balance”

Written on: 19/12/2014 by Andrew KF (2 reviews written)

Too many times I have been contacting this company to refund my overpayments, which are over £200 and still they keep taking direct debits, even took 2 payments this month. After sending in a meter reading and waiting for a month, they replied saying I needed to send another meter reading? I have been told several times that a refund will be sent and the months keep ticking by. Scandalous disregard for customers. No wonder they have a £30 cancellation fee on accounts. Once this period… Read Full Review

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★☆☆☆☆

“Awful!”

Written on: 17/12/2014 by Robertsjc303 (1 review written)

This company have no idea what they are doing, they do not know how to calculate bills! I have switched suppliers but they will not let me pay off my final bill. Only operate from 9-5 so difficult to get hold of them when you work. When you do manage to get through to someone they put you on hold for ages. If you ask to speak to a manager you are fobbed off. Not a good company… Read Full Review

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★★★★★

“cheapest supplier in my area”

Written on: 16/12/2014 by Erickson357 (1 review written)

i switched in dec 2013 and have just renewed for another year.never had any problems with contacting them,or with my direct debits..yes they take money up front,yes the direct debit will go up during the winter months,but so will my electricity useage,so dont know why so many people are suprised by this!..if you switched from 1 off the big 6 suppliers with £100,s of pounds in credit,surely you were paying to much in the first place?.i was with n power the scottish power until i found i supply… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 12/12/2014 by VaughnCopeland469 (1 review written)

These guys are very disorganised and unprofessional. Avoid them… Read Full Review

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★☆☆☆☆

“Not what it says on the tin!”

Written on: 03/12/2014

The quote was good. I spent time setting up the account. The quote was equivalent to £18 per month. They wanted to set it up for £24 per month. More than my current supplier. WHAT SAVING? As others have said it is useless trying to get through on the phone. Give a wide berth. Bad experience… Read Full Review

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★☆☆☆☆

“Worst Energy Supplier Customer Service I've Experienced”

Written on: 24/11/2014 by Mirandark248 (1 review written)

Ever since the energy supply business was deregulated I've always taken the opportunity to switch gas and electricity suppliers when a better deal comes up. So I've experienced a number of suppliers in that time and feel qualified to make an objective comparison. I switched to isupply energy for electricity when they were new and offering the best deal. It's been a lesson for me that sometimes it's not always the best thing to choose purely on price. Their customer service has been dreadful… Read Full Review

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★☆☆☆☆

“Customer Service Non Existant”

Written on: 21/11/2014 by S.Markham (2 reviews written)

It is absolutely impossible to communicate with this company. They do not answer their phone and have ignored 3 online messages. I have a credit balance of over £180 for the past year and no way of recovering it it seems… Read Full Review

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★★☆☆☆

“Waiting 2 months for a refund”

Written on: 20/11/2014 by Boak123 (1 review written)

The Customer Service needs vast improvement. Had to close the account 2 and a half months ago as I needed a dual fuel supplier and am owed £265 credit. Have used their messaging service several times and phoned them 3 times and all I have had is false promises and evasive answers. They respond very slowly, if at all. My advice would be don't go with iSupply until they improve their Customer Service… Read Full Review

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★☆☆☆☆

“Charged for electricity already paid for!”

Written on: 19/11/2014 by Cobbww484 (1 review written)

What an utter shambles. No contact after online sign up, all went very quiet and I'd actually thought there was never going to be a change over, checked online to find a message about cooling off and that was it. Checked agin to find I had an account. I heard nothing about meter readings so thought perhaps somebody had been around to read the meter, but nothing. Checked my previous supplier after receiving a bill to find they had heard nothing either so clearly decided to invent an… Read Full Review

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★☆☆☆☆

“The worst supplier there is”

Written on: 09/11/2014 by DominiqueCasey359 (1 review written)

Firstly, they wanted a payment up front, I refused and said forget it and they said ok, we will waive it Secondly, when, after a year, I tried to switch from them to a n other supplier they blocked it and I had to go to the regulator to get the block lifted Lastly, I paid monthly by direct debit and two months after I had left them they sent me an email threatening court actio saying I owed them money I tried and tried to contact them to no avail Absolutely the very worst supplier there is… Read Full Review

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★★★★☆

“Works for us OK”

Written on: 30/10/2014

Difficult to understand some of the reviews posted. Yes it does take a while sometimes to get through on the phone but you always know where you are in the queue. You can post your own readings every 5 days if you want so why are some people going on about estimated bills? We have found their customer service department polite and at least understandable. Energy is very competitive, surely that is the main criteria? Regarding repayments etc, we waited months for ours from one of the big (?)… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 28/10/2014 by Potteryd237 (1 review written)

If they can get things wrong they will get them wrong and when you try to contact them they don't seem to answer phone or reply to emails/messages. AVOID AVOID AVOID… Read Full Review

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Orinocoflo's Comment

Written on: 30/10/2014

They do answer the telephone but seem maybe a bit understaffed. Better that than suffer exactly the same delays with one of the majors and pay more into the bargain

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★★★★★

“Excellent service with very good price!”

Written on: 04/09/2014

Switched to isupplyenergy in July 2013. Energy received from 1 September 2013. Instantly saved money. Now using more units on economy 7 and the new contract from 1 September 2014 is reduced on night units, slight increase on day units. So I will save more! Emails via the website are answered efficiently. No complaints. Would recommend IF you have economy 7. It's also a very easy website to use especially the meter reading part… Read Full Review

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Dah0444's Comment

Written on: 17/09/2014

You are so lucky... Have you read the other reviews?. I am leaving them in a hurry
after 2 years of aggro. I cant get reply to my messages to them and phone cuts off. Nothing in customer service has changed in 2 years. I would love to know how you get emails answered efficiently because nobody else does. (see reviews)

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Orinocoflo's Comment

Written on: 30/10/2014

Also been with them some time. Their customer service is slow for sure but it does work, they are very polite and UNDERSTANDABLE on the phone. You do not have to have estimated bills and hey, the lights are on and they are cheaper than anyone else I have tried

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★★☆☆☆

“excellent.... until you need customer service”

Written on: 02/09/2014 by LeviHiggins (1 review written)

I had a very happy 18months as a customer...then I changed my bank account. take my advice DO NOT TRY TO CHANGE YOUR DIRCT DEBIT DETAILS with this company. I have spent 4 months trying to sort out their mistake with my new direct debit details. emails get no response for weeks. EVENTUALLY ...after a dozen emails..THEY SUGGESTED I PAY BY STANDING ORDER. today I had an email from THE CREDIT CONTROL TEAM telling me MY DIRECT DEBIT had failed... I telephoned customer services. They arranged… Read Full Review

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★☆☆☆☆

“frustration,frustration, frustration”

Written on: 21/08/2014 by SilasSutton (1 review written)

I have been trying to change my supply from isupply to extra energy, keep telling me they have not heard from extraenergy. Then they wanted to fine me £10 for cancelling my direct debit to them, I am £200 in credit. Today they have tried to restore the direct debit I have cancelled, the one they were trying to sting me £10 for. E mail responses are a joke sometimes over 2 weeks before you get an answer. Keep well away as this firm is a joke… Read Full Review

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