iSupplyEnergy - www.isupplyenergy.co.uk Reviews

★★☆☆☆
1.9 / 5
82
24% of users recommend this
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Latest Reviews

★☆☆☆☆

“Refund owed”

Written on: 13/06/2015 by nfGomez246 (1 review written)

I do not recommend despite having attractive prices. Then direct debit get over the top, you complain about it and they reduce it to the reasonable levels. Then after some time you see a big direct debit in your bank and you have to tell them again. At the end you leave because there is a decent balance in your favour... well my refund does not come and they put excuses. I ended up making a complaint, let's see how it goes. Wish me luck. … Read Full Review

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★★★★★

“Simple and fresh! ”

Written on: 29/05/2015 by jollyjohn69 (1 review written)

All done online easy! acess your account anytime! update the meter readingings once a month again all online! done! easy!… Read Full Review

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★☆☆☆☆

“isupply.co.uk WARNING! DO NOT USE!”

Written on: 28/05/2015 by Jorgensen488 (1 review written)

I wish I had read the complaints about this company before I joined. Now I am waiting to be contacted about the money they need to refund me due to overpayments. You can only make complaints or enquires online and then just ignore you. Find an honest company to provide your electricity and NOT this one… Read Full Review

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★☆☆☆☆

“Awful service and incompetence ”

Written on: 15/05/2015 by Markh1978 (1 review written)

Avoid this company is all I can say. They can't provide accurate bills or any form of meaningful service. Their awful service already means one complaint with the ombudsman due to repeated mistakes and down right lies. Now they have lost a payment made to them and can only send sarcastic responses... Yes it's going to be a second case with the ombudsman. I'll be switching away from this dreadful business as soon as is practically possible. They can't be trusted!… Read Full Review

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★☆☆☆☆

“Most pathetic organisation”

Written on: 12/05/2015 by hobbsy7482 (1 review written)

Made the mistake of switching to this outfit and regretted it within a few months. My meter readings never appeared on the site, the site doesnt work, its impossible to message them and trying to call puts pounds on your phone bill. Finally got totally fed up to the teeth with it, was happy to pay the £30 for ending early. What a relief to have got rid of this lot. THEN 3 months on i find that they have taken my final payment of £133 THREE flaming times. Have contacted them, say a refund… Read Full Review

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★☆☆☆☆

“I can't get rid of these people”

Written on: 27/04/2015 by 1957Hardy (1 review written)

The problems actually all started when I decided to switch to a cheaper supplier. I owed some money on the account, which was initially due to be taken out in one lump sum, I cancelled the DD, messaged them and said I would be splitting it over 2 payments. After I sent the first £50 I received an email stating a monthly DD would be set up to take out £112, I cancelled this, messaged them about this (but they take an age to respond). Received the same email again, so called to have this… Read Full Review

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★☆☆☆☆

“Terrible experience with iSupply”

Written on: 28/03/2015 by narayankv (1 review written)

Hello All, CAUTION - You might be deceived by the slightly less charge, but get trapped. You will have horrible experience. Its a word of caution from a customer who had horrible experience with iSupply. I switched to iSupplyEnergy last June. Since I had to leave the country, I requested for the termination of contract and settling the dues. I was asked by the Customer care not to cancel my direct debit till the termination is completed. From December till date, I have called up the call… Read Full Review

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★☆☆☆☆

“avoid!”

Written on: 24/03/2015 by Ewing211 (1 review written)

everything is fine until you switch to another supplier and then they will not refund what you are owed! I'm owed almost sixty pounds from them and am looking at a wait of 65 days until they refund me, if they refund me at all! When I complained that I want MY money they say they are working within their timelines, the timeline they gave me was 28 days after end of contract, not 65! TERRIBLE customer service!… Read Full Review

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★★★★☆

“Work's for me......”

Written on: 23/03/2015

Been with them for a couple of years now, no problems. Had solar panels fitted and their hand holding through the FIT's process was invaluable. Stick to e.mail contact and be pleasantly surprised… Read Full Review

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★★★★☆

“Work's for me......”

Written on: 23/03/2015

Been with them for a couple of years now, no problems. Had solar panels fitted and their hand holding through the FIT's process was invaluable. Stick to e.mail contact and be pleasantly surprised… Read Full Review

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★☆☆☆☆

“ I SUPPLY ENERGY COMPANY”

Written on: 19/03/2015 by Coynedh339 (1 review written)

A company that works fine whilst online.... BUT when things go wrong..... NIGHTMARE.... the company cannot cope with anything manually. Poor message system and poor complaints proceedure Poor customer relations and very unsympathetic towards client. However the price is very good. Its a case of if all goes well no problem but if things go wrong jump of the end of your nearest pier… Read Full Review

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★★★★★

“Good Energy Company”

Written on: 17/03/2015 by Benjaminl466 (1 review written)

I'm quite surprised to see so many negative comments as my experience with isupply has been really good so far. It may take a bit longer to get through on the phone than some of the bigger energy companies, but that doesn't really bother me considering the huge saving that I am making! The website is user friendly and its easy to give meter readings. My direct debit is slightly higher than what I am using but they have said I am able to change this whenever I want to although I haven't tried to… Read Full Review

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★☆☆☆☆

“Extremely Poor Experience”

Written on: 16/03/2015 by HarpyG (4 reviews written)

i-Supply are quick to take your money, they take as much as they can and they will set the DD at an amount well over what you normally be expected to use. A substantial amount of your money builds up in their favour; what they use it for can only be speculated on, presumably they invest it and rake off the interest. They do not answer phones, they may take weeks to answer emails and then the answers are non-committal and they most definitely will not refund your overpayment, only reducing the… Read Full Review

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★☆☆☆☆

“Slowwwww Customer service”

Written on: 12/03/2015 by MicahRyan (1 review written)

Every time you contact them they take an age to respond. Give wrong information useless… Read Full Review

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★☆☆☆☆

“Do i have to give it one star?”

Written on: 12/03/2015 by Damion462 (1 review written)

Im sure all the other people who had a nightmare with this company are as angry as me. Im angry i even had to award this company one star! The should create minus stars for companies like this. Its a complete shambles safe yourself the stress and go somewhere else. The customer service is beyond belief. they dont like to give your your money back when you leave. You have been warned… Read Full Review

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★☆☆☆☆

“W******rs”

Written on: 10/03/2015 by Norwood38 (1 review written)

Isupply energy are officially the worst energy company in the UK . Customer service is appalling and treat leaving customers in the worst possible, and refuse to refund money they owe m having to take them to court to recover an overpayment. Do not go near them with a Bargepole… Read Full Review

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★☆☆☆☆

“Don't even bother!!!! ”

Written on: 09/03/2015 by Caroline333 (1 review written)

Been with Isupplyenergy for a year!! No problems until you want to leave! Little or no response to emails when I tried to start to close my account...... 6 weeks earlier. Yeah I realise I couldn't give my final meter reading but unhelpful is not the word when I finally got through on the phone!!!! Really unhelpful when I did call up. Overall I really wouldn't bother, better companies that offer better things. Won't be using again!… Read Full Review

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★☆☆☆☆

“You can't get worse than this”

Written on: 09/03/2015 by redeyedmonster (1 review written)

Truly the worst company I have ever dealt with . As others have indicated they charge to high on the monthly tariff then drag their feet when it comes to providing a refund. Contacting them is a nightmare, on average it takes them about two weeks to reply via email. Can't wait for my contract to end - never again… Read Full Review

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★☆☆☆☆

“Always overdebiting”

Written on: 07/03/2015 by Driscollrc185 (1 review written)

This company would have been fine if they had not consistently taken more money from my bank account than I was spending on electricity. Despite constantly telling them that the amount that they were taking was too high, they dragged their feet on reducing the amount and then only reduced it fractionally. By the time I switched supplier a year later, I was about £150 in credit when I was only using about £10 of electricity per month. For good measure, they took another £21 out the month… Read Full Review

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★☆☆☆☆

“Unbelievable poor service and poor organisation”

Written on: 24/02/2015 by Piercej101 (1 review written)

we joined isupply as we took over the account from previous tenants. The first two months they sent me letters saying my bill was overdue when they haven't even sent me a bill! They then hugely overestimated the bill when they finally did do it, and have so far taken 3 months to calculate the correct figure. I have just logged on to check if the bill is there yet or not and found they have changed all my details back to the previous tenants! If you try to phone, you will spend ages waiting to… Read Full Review

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