iSupplyEnergy - www.isupplyenergy.co.uk Reviews

★★☆☆☆
1.8 / 5
114
19% of users recommend this
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Latest Reviews

★☆☆☆☆

“Possibly the worst customer service you'll ever...”

Written on: 11/05/2017 by Meredithmt1948 (1 review written)

I work for a large housing association, partly working with fuel poverty issues. Having heard so many accounts of terrible service from this company we now actively advise our tenants (all 15,000 of them) to avoid them! don't say you weren't warned!… Read Full Review

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★☆☆☆☆

“AWFUL AWFUL AWFUL”

Written on: 03/05/2017 by 76Gallagher (1 review written)

Please do not go there!!! Switched last year due to price. Upped my DD within a couple of months bills issued on their estimates every 4 months until I threatened OFGEM although I gave regular readings. Then tried to DOUBLE my payment. I have been trying to get away from this truly dreadful company for three months now. Refused to believe my final readings and said I owed them money and was threatened with legal action. After numerous emails I decided to pay them and guess what I am in… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 03/05/2017 by EliseMacLean101 (1 review written)

Used this company when first started and they were good. Returned last year for three year fix and it has been very fractious. They do not answer correspondence , will not refund monies owed, and deny receipt of letters sent in the post. Nothing good to say as Customer Service non existent. They are not worth any more than 0.5 of a star. USE ANOTHER COMPANY… Read Full Review

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★☆☆☆☆

“NO STARS”

Written on: 10/04/2017 by Kirkpatrickws35 (1 review written)

NO STARS This company are best avoided unless you want a load of AGGRO. I enrolled onto a community dual energy program with them last November. I had a small issue whereby I had had storage heaters and my electric had been on economy 7 three and a half years ago and I always have to explain this whenever I change energy supplier. I explained this to them prior to the program starting and they said it wouldn't be a problem and we will sort it out once the program has started.They have now gone… Read Full Review

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★★☆☆☆

“not good so far”

Written on: 04/04/2017 by margy7 (1 review written)

problems with switching gas supply - previous energy supplier 'OVO' (wish I'd stayed with them) told me that I.Supply had sent incorrect information to them regarding Gas a/c - after chasing I.Supply by 'phone and email I am now being asked to send them photos of the meter ... blah, blah, blah...... the meter has not been changed or altered in the years we have lived here, so what's the problem ??!!! As with other reviewers I agree : DON'T GET DRAWN IN BY THE PROMISE OF FIXED/CHEAP DEALS… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 13/03/2017 by Allanm339 (1 review written)

Could not set up the online account for the next year, despite being a customer for 3 years. Customer service unhelpfully explained it as a system glitch. Don't get replies to online messages. I will try to resolve this, when I can see my statements, which are now not even visible on my account. Of course they keep taking money. Will move as soon as possible. Customer service is awful .Avoid… Read Full Review

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★☆☆☆☆

“Rude, Arrogant Salesman!”

Written on: 13/02/2017 by EzekielBaker483 (1 review written)

What a horrible, rude arrogant sales man I spoke to today, just because he couldn't be bothered to discuss my interest in switching over the phone and told me to find the information on their website. I said I wanted help and advice over the phone and he still insisted I get this information from the website and was not having it at all, his tone of voice, his attitude and his manner, well, he makes my blood boil just thinking about it. Needless to say, I will not be switching over to them… Read Full Review

Live2Die's Comment

Written on: 16/03/2017

You've saved yourself - and they aren't the best value either.
They seem to do the minimum and its all automated - wouldnt surprise me if its a capital building scheme.

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★☆☆☆☆

“Awful company!”

Written on: 09/02/2017 by Aracelyk18 (1 review written)

The customer services is absolutely disgusting and after reading other reviews this seems to be the key theme so how can a company like this carry on? Because people keep using them, we need to boycott companies like this. I had an issue that needed resolving and they couldn't give a satisfactory response, I suspected my meter may have been faulty following a large bill upon my leaving the property. Because that could not send an engineer in to check the meter as the new occupier had changed… Read Full Review

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★☆☆☆☆

“Worst energy company you could use”

Written on: 09/01/2017 by MrSteely (2 reviews written)

After almost 5 months waiting for iSupply to swap me over from Eon to their duel fuel tariff I only have gas. I have had to pay Eon a premium as I have had to wait 4 and a half months for them to connect my electricity. The customer services (when you finally get an answer) say all the right things but deliver nothing, i have been charged £30 a month for 5 months ( it should have been 4! so i was overcharged) the whole time being told that they would connect me to the original tariff. Now… Read Full Review

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★☆☆☆☆

“Disgraceful customer service ”

Written on: 03/11/2016 by GavenBlake (1 review written)

Disgusting how they treat you when you complain 3. Letter received today with different dates on it all saying I owe them different amounts Can't get to speak to anyone and the email address is not accepting messages What's going on… Read Full Review

Live2Die's Comment

Written on: 05/11/2016

Until recently, I was unable to send them messages online. It's only when I e-mailed them through Moneysavingexperts Resolver complaint engine (somehow they know their e-mail address), that they began accepting online messages from me.

I was 20 days from escalating to the Ombudsman when they resolved my issue.
Definitely recommend starting a case on the Resolver, it's free and then you don't forget stuff, as my experience with iSupply is that they'll use everyday that they can to drag things out.

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★☆☆☆☆

“Will overcharge you and never refund”

Written on: 01/10/2016 by Live2Die (20 reviews written)

Beware of them overcharging and not refunding you !! I used iSupply for the last two or three years with fixed 12 month contracts and it was all ok because I never had to contact them except to supply meter readings on their website (which is badly designed and can be painful). Until I noticed at the end of the last contract (Nov 2015) that they had about £400 in credit. So I called them and said "hey, I want that money back" - "Sorry sir, you have to wait till the end of your contract, for… Read Full Review

Live2Die's Response to Live2Die's Review

Written on: 29/10/2016

================
Update 29-Oct-2016
================
Well, iSupply actually responded to my online message.
They said the refund would be sent by BACS directly to my account.
Excitedly I was checking my account everyday, praying for my 400+ quid to arrive.
10 days later, nothing !
Unfortunately I've still got to wait to at least end of Nov, before escalating to the Ombudsman.
I'm sure iSupplyEnergy are having a great laugh.

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Live2Die's reply to Live2Die's Comment

Written on: 05/11/2016

================
Update 05-Nov-2016
================
Well, iSupply actually responded again and said the refund would now be sent 02 Nov.
Just checked my account and amazingly, the the dough was there.

Hurray, after holding onto my money for a year, I'm finally done and dusted with iSupplyEnergy.

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Nmct0403's Response to Live2Die's Review

Written on: 03/11/2016

Absolutely disgraceful customer service never use them again

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★☆☆☆☆

“Great until you wan to leave”

Written on: 19/08/2016 by 187Gleason (1 review written)

There competitive and unless you have a problem there great. However, its two months since I switched supplier and they still owe me £152. Now taking them through the small claims court… Read Full Review

Live2Die's Comment

Written on: 01/10/2016

Similar experience. But my balance in credit kept increasing over 3 years and after repeated attempts to get it back, I finally left with £460 still to be refunded. Waiting till Dec to escalate to the Ombudsman, hope it doesn't come to small claims court.

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Live2Die's Comment

Written on: 05/11/2016

Finally got my money back, 20 days before their 2 month grace period expired and I could escalate to the Ombudsman.
But they've had my money for about a year !

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★☆☆☆☆

“Absolute outrage is an understatement. I moved out of...”

Written on: 27/06/2016 by Jamerlfc (1 review written)

Absolute outrage is an understatement. I moved out of there rented property in March 18th and sent my last reading. This they said was invalid,but no reason for why. HOW?!? I rang them at the end of March and they said they would compile the final balance.£435!!! Absolute joke!! I called them and was appalled by the absolute rubbish that I was fed. 12 months electric cost me £1051 for a 2 bed flat that I was rarely at. £89 and month!! Please please please, avoid the company at all cost… Read Full Review

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★★☆☆☆

“Difficult to switch from avoid”

Written on: 23/06/2016 by ArmBung (1 review written)

Tried to switch to a different supplier but isupply refused to switch saying I owed them outstanding balance. Read the meter which I sent them they then said this was invalid as the meter had not been read for a while previously. They have since increased my tariff and direct debit. I am still wrestling to switch and get rid of this bunch. Very frustrating and incompetant… Read Full Review

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★☆☆☆☆

“Overpayments Refund”

Written on: 23/05/2016 by Aprilz23 (1 review written)

I decided to switch to a new supplier mid term. All ok until the amount owed to me (£261 including the termination fee) is retained and been held back for no good reason. It is now 2 months since switching and they still have my money despite being fobbed off 3 times with 'you will receive your money within 14 days' … Read Full Review

Live2Die's Comment

Written on: 01/10/2016

Did they ever cough up ?

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★☆☆☆☆

“Incompetence at it's best”

Written on: 27/04/2016 by Jettr296 (1 review written)

Left them for a better deal during the last 49 days of my contract. Their telephone operatives couldn't even quote me a new price. They have since tried to reinstate my DD twice in the last 6 weeks despite no outstanding balance owed… Read Full Review

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★★★★★

“A positive review”

Written on: 22/04/2016 by Kadence246 (1 review written)

I have renewed my contract with isupply for a third year. I am all electric with economy 7 and find the prices offered to be very competitive. Access to your account online is useful and the website is easy to navigate. You can see all the accounts you have had with them, all statements, and DD payments, and you can submit your meter readings every 5 days (if you wish!). I was quite a bit in credit at the end of the year, not because they over estimated how much electricity we would use, as we… Read Full Review

Live2Die's Comment

Written on: 01/10/2016

Great to hear you are having a good experience. Mine was similar until I tried to get a refund. Where is the option for requesting a refund ad I have that option on the website and had to call them and be fobbed off several times until I gave up and switched, and now still trying to claw back £460 they said they would refund me, 28 days ago. Have begun a complaints proceeding.

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★☆☆☆☆

“Reinstated a cancelled direct debit at 4 am on a...”

Written on: 21/04/2016 by Perezwl122 (1 review written)

Reinstated a cancelled direct debit at 4 am on a Sunday am after it was cancelled. Contacted chief executive-ignored. Theses people are bad… Read Full Review

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★☆☆☆☆

“DEATH OF A PARENT AND CLOSING AN ACCOUNT”

Written on: 17/04/2016 by EmmettHahn (1 review written)

MY MOTHER DIED IN JANUARY AND MY SISTER AND I HAVE TRIED TO GET A FINAL BILL EVEN THOUGH THE ACCOUNT IS £300 IN CREDIT!!! THE FINAL STRAW WAS THEM INCREASING THE INSTALMENTS BY £20!!. NUMEROUS PHONE CALLS AND STILL NOT SORTED OUT. MY SISTER HAS CALLED NUMEROUS TIMES AND COMPLAINED AND THEN REDUCED TO TEARS WHEN THE CALL CENTRE SAID CN YU CONFIRM THE ADDRESS CORRESPONDENCE SENT TO AS MY MUMS PREVIOUS ADDRESS!!! LEFT TILL THE END OF THE WEEK AND THEN LEGAL ACTION WILL BE TAKEN!!… Read Full Review

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★★★★★

“Negative reviews”

Written on: 16/04/2016 by Walters149 (1 review written)

I have read countless negative reviews for isupply. I can only think that people are more likely to review if they are dissatisfied than if they are satisfied or full of praise. I have been a satisfied customer for nearly two years. Cheap electricity has been delivered to my property with no fuss. They take the agreed monies from my account each month. I get a statement every now and again and a request for meter readings at similar intervals. Communication has only been necessary when I gave… Read Full Review

Live2Die's Comment

Written on: 01/10/2016

Like you, for 3 years my experience was positive, and I made reviews to that effect, on iSupplys promoted review site Trustpilot.
Then, I noticed they had been overcharging, my balance in credit had been going up year on year, eventually to almost £500, and absolutely no attempt had been made by iSupply to correct the situation.
When I tried to get a refund, that's when it all began to go wrong.

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