iSupplyEnergy - www.isupplyenergy.co.uk Reviews

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Latest Reviews

★☆☆☆☆

“Unbelievable poor service and poor organisation”

Written on: 24/02/2015 by Piercej101 (1 review written)

we joined isupply as we took over the account from previous tenants. The first two months they sent me letters saying my bill was overdue when they haven't even sent me a bill! They then hugely overestimated the bill when they finally did do it, and have so far taken 3 months to calculate the correct figure. I have just logged on to check if the bill is there yet or not and found they have changed all my details back to the previous tenants! If you try to phone, you will spend ages waiting to… Read Full Review

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★☆☆☆☆

“Please don't switch!”

Written on: 16/02/2015 by CSweetland (1 review written)

I wanted to support a local company and the tariff seemed good so I switched to isupply energy. t has been a truly awful experience. As others have said the customer service is terrible. My metre stopped working and it took dozens of emails, phone calls etc and 5 months for them to respond and then they charged me for the metre and estimated a ridiculous amount of electricity usage that they now expect me to pay above the correct amount that I was paying each month. It is almost impossible to… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 12/02/2015 by Heath493 (1 review written)

I've been with isupply for a year now, as they were the cheapest at the time. Since joining them though my experience has been terrible: 1/ I like my direct debits to come out early in the month, but isupply set it up on their terms when you join. I tried getting customer service to change it and was told it's tough! This was noticed after the cooling off period, because they hardly contact you until you're in contract. 2/ It takes ages to get through to customer service, when I always… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 12/02/2015 by reachforthestars (1 review written)

Really quite sad company. Excellent idea to provide a cheap tariff. Just no processes, no IT department, no customers services, no plan, no structure, just not sustainable as a business proposition. Where is the leadership and management of this business?… Read Full Review

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★☆☆☆☆

“difficult to comprehend how bad this service is”

Written on: 30/01/2015 by JesseO'Grady (1 review written)

The online system takes weeks to process anything. Messages are ignored and eventually poorly answered. You can't reply to messages, only send a new one each time. Bills are willfully overestimated, even with regular readings provided; corrected bills with actual readings are not generated for weeks after transfer to another company. If you are transferring out, cancel your direct debit early so you don't run up a credit: if you do, it is very difficult to get back. Went to this service because it… Read Full Review

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Reachforthestars's Comment

Written on: 12/02/2015

Unbelievable. No customer service.

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★☆☆☆☆

“Been taking money and not supplying electricity!!!!!”

Written on: 28/01/2015 by rippedoff10 (1 review written)

What a joke. Just realised they been taking 120 per month out of my account and they have not taken over supply. Lots of calls and emails on their website ...nothing. Mistakes happen, I accept that, and indeed this gives companies the opportunity to shine and stand out by the way og great service. Isupply are dreadful. They have 600 of my money which i cant recover (yet)...and this was supposed to save me money. And the Government wonder why people dont change!!!!! … Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 26/01/2015 by Thurstonzt24 (1 review written)

This company has very poor standards of customer service. I have been given contradictory and inaccurate information. I would not recommend them… Read Full Review

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★★★★★

“cheap, good communications and billed on time ”

Written on: 21/01/2015 by Janiah47 (1 review written)

been with isupply for 3 years now and renewed twice. prices have reduced on latest renewal. Had a problem with my meter last year which was sorted quickly and was contacted by email and through my online account so know when someone was coming out. knew it was an online account when I switched and paying by dd so very happy and always got my bills on time. don't understand some of the other comments on here… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 09/01/2015

I joined their contract beginning of Jan 2014 as found them the cheapest. It took me nearly 2 months to have my credit back. The contract now ended and I found somewhere else cheaper and better customer review. I just hoped that it won't take another 2 months to get my money back. Have to wait for nearly 3 to 4 months later to view my first on line statement. The last one I had was September and still waiting for the December one. They only provide statement once every 3 months. To send them… Read Full Review

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★★★★★

“No problems”

Written on: 05/01/2015 by 122McHugh (1 review written)

Changed to isupplyenergy last year for electricity supply - do not have gas - and am considering renewing contract. Their renewal price is slightly higher than FirstUtility, who have a poor customer service record. The service from isupplyenergy has been good but perhaps not really tested as there have been no issues about bills, communications or payments. Web site is easy to use and provides good information on usage etc etc. Tariff seems very competitive but noticed that it is not shown on… Read Full Review

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★☆☆☆☆

“Not refunding overpayments balance”

Written on: 19/12/2014 by Andrew KF (2 reviews written)

Too many times I have been contacting this company to refund my overpayments, which are over £200 and still they keep taking direct debits, even took 2 payments this month. After sending in a meter reading and waiting for a month, they replied saying I needed to send another meter reading? I have been told several times that a refund will be sent and the months keep ticking by. Scandalous disregard for customers. No wonder they have a £30 cancellation fee on accounts. Once this period… Read Full Review

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★☆☆☆☆

“Awful!”

Written on: 17/12/2014 by Robertsjc303 (1 review written)

This company have no idea what they are doing, they do not know how to calculate bills! I have switched suppliers but they will not let me pay off my final bill. Only operate from 9-5 so difficult to get hold of them when you work. When you do manage to get through to someone they put you on hold for ages. If you ask to speak to a manager you are fobbed off. Not a good company… Read Full Review

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★★★★★

“cheapest supplier in my area”

Written on: 16/12/2014 by Erickson357 (1 review written)

i switched in dec 2013 and have just renewed for another year.never had any problems with contacting them,or with my direct debits..yes they take money up front,yes the direct debit will go up during the winter months,but so will my electricity useage,so dont know why so many people are suprised by this!..if you switched from 1 off the big 6 suppliers with £100,s of pounds in credit,surely you were paying to much in the first place?.i was with n power the scottish power until i found i supply… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 12/12/2014 by VaughnCopeland469 (1 review written)

These guys are very disorganised and unprofessional. Avoid them… Read Full Review

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★☆☆☆☆

“Not what it says on the tin!”

Written on: 03/12/2014

The quote was good. I spent time setting up the account. The quote was equivalent to £18 per month. They wanted to set it up for £24 per month. More than my current supplier. WHAT SAVING? As others have said it is useless trying to get through on the phone. Give a wide berth. Bad experience… Read Full Review

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★☆☆☆☆

“Worst Energy Supplier Customer Service I've Experienced”

Written on: 24/11/2014 by Mirandark248 (1 review written)

Ever since the energy supply business was deregulated I've always taken the opportunity to switch gas and electricity suppliers when a better deal comes up. So I've experienced a number of suppliers in that time and feel qualified to make an objective comparison. I switched to isupply energy for electricity when they were new and offering the best deal. It's been a lesson for me that sometimes it's not always the best thing to choose purely on price. Their customer service has been dreadful… Read Full Review

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★☆☆☆☆

“Customer Service Non Existant”

Written on: 21/11/2014 by S.Markham (2 reviews written)

It is absolutely impossible to communicate with this company. They do not answer their phone and have ignored 3 online messages. I have a credit balance of over £180 for the past year and no way of recovering it it seems… Read Full Review

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★★☆☆☆

“Waiting 2 months for a refund”

Written on: 20/11/2014 by Boak123 (1 review written)

The Customer Service needs vast improvement. Had to close the account 2 and a half months ago as I needed a dual fuel supplier and am owed £265 credit. Have used their messaging service several times and phoned them 3 times and all I have had is false promises and evasive answers. They respond very slowly, if at all. My advice would be don't go with iSupply until they improve their Customer Service… Read Full Review

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★☆☆☆☆

“Charged for electricity already paid for!”

Written on: 19/11/2014 by Cobbww484 (1 review written)

What an utter shambles. No contact after online sign up, all went very quiet and I'd actually thought there was never going to be a change over, checked online to find a message about cooling off and that was it. Checked agin to find I had an account. I heard nothing about meter readings so thought perhaps somebody had been around to read the meter, but nothing. Checked my previous supplier after receiving a bill to find they had heard nothing either so clearly decided to invent an… Read Full Review

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★☆☆☆☆

“The worst supplier there is”

Written on: 09/11/2014 by DominiqueCasey359 (1 review written)

Firstly, they wanted a payment up front, I refused and said forget it and they said ok, we will waive it Secondly, when, after a year, I tried to switch from them to a n other supplier they blocked it and I had to go to the regulator to get the block lifted Lastly, I paid monthly by direct debit and two months after I had left them they sent me an email threatening court actio saying I owed them money I tried and tried to contact them to no avail Absolutely the very worst supplier there is… Read Full Review

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