written by Xzavier281 on 15/09/2017
I have been with isupply one year and have just switched to a cheaper supply. I usually switch suppliers regularly and therefore have been with quite a few energy companies. This one has been by far the worst. I have given them regular monthly electricity and gas readings, some they have not accepted although they were perfectly in line with expected usage. When I queried why certain readings were not accepted they insisted that I took photos of the meter readings(not easy with smart meters with the numbers whizzing past). The implied accusation that I was somehow falsifying the readings began to rile me and when I suggested that they send their own meter readers I was met with silence.
I switched away from them in the middle of the month and they took a direct debit at the beginning of the month. My accounts were already all in credit so I felt justified in cancelling my direct debit payment with them after the last payment was taken. They then proceeded to slap a £10 'direct debit cancellation fee' on each account which after another fight they are in the process of refunding. It is all too much effort for the meagre savings. Avoid like the plague!
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